BT Consumer – Page 17
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PremiumEE backtracks on post-Brexit roaming charges
EE became the first UK MNO to announce plans to reinstate roaming charges for customers travelling to the EU. O2 UK and Three UK follow suit to an extent, tweaking fair usage policies.
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PremiumElsewhere in BT Group: Procurement adopts spend management system
Procurement adopts tail spend management system; new stakeholder engages workers union; BT’s future HQ under new ownership.
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PremiumElsewhere in BT Technology: Qlik’s cost-saving BT deal
Qlik trumpets cost-saving success in BT deal; “better trust models” needed to combat cyber risk; and G7 conference leads to UK–US R&D agreement.
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PremiumElsewhere in BT Consumer: BAI goes underground
BAI takes fibre competition underground and BT unveils a new set-top box.
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Products & ServicesQTV flagged as future user of BT’s Vena
BT Media & Broadcast supports remote production for Scottish Professional Football League. BT Sport’s Jamie Hindhaugh says remote production is here to stay. IP core being rolled out at Stratford studio.
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M&AMurdoch’s News UK steps away from BT Sport talks
News UK has pulled back from talks with BT regarding a partnership for the sports broadcasting business. Discovery and ITV said to remain in contention, with DAZN seemingly the keenest of the bunch.
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PremiumBT people moves: BT Sourced adds procurement expertise
Rogers’ Barberis joins BT’s Dublin buying function as B2B VP. Openreach names new leads for partner management and fibre build as FTTP targets grow. BT Global Director Ladha heads for the door. HR rotations at Group and Enterprise.
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PremiumQ4 FY20–21 — Consumer’s sporting chances
Pandemic is serialising Consumer’s A Tale of Three Brands in quarterly instalments. Two steps backward: premium vision at odds with painful realities of ARPU and competitive reality. 2021 bounce (and digitalisation progress) cannot come soon enough, but growth seen backloaded. Latest FTTP chapter set to see retail rivals hitting ...
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PremiumEE adopts Nokia’s SON
Operator implements Nokia’s Self-Organizing Networks software in a bid to improve customer experience on its mobile networks. Nokia hails the deal as evidence of the strength of its BT account, which is said to have taken on a “continuous development” model.
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PremiumElsewhere in BT Consumer: Ofcom report sheet comes in
Ofcom highlights areas-for-improvement (and differentiation) in customer service; BT Sport continues search for innovative partners.
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PremiumAmdocs’ BriteBill swings into BT action
Customer billing system up and running after four year implementation period. BriteBill platform designed to provide easier-to-understand bills, reduce call-centre engagement, and offer scope for “personalised” service recommendations.
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PremiumBT people moves: new Director of Healthcare to lead NHS drive
Sultan Mahmud brought in to lead on NHS partnership and estate digitalisation, drawing on experience as innovation guru in NHS Trusts. Strategy & Transformation team appointments at Consumer. Ex-Vodafone exec appointed Group Treasury Director.
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PremiumDestination: new BT; ETA 2026
Jansen again evangelising glorious digital future: five-year timescale reiterated, with promises of peak fibre investment passing and financial nirvana arriving. Stability predicted for FY21–22. Investors more interested in gruel on today’s menu rather than jam promised tomorrow. The court of public opinion may ultimately rule on five-year tax dodge. ...
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Products & ServicesPlusnet set to join FTTP party
BT-owned service provider to roll out FTTP-based broadband offering later in 2021, with “new” wireless router on the way too.
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Consumer (B2C)Consumer moves up a gear on customer support
Bridget Lea keen to enhance engagement with customers, at home or in-store. New ‘door-to-door’ device repair service set for launch. Division attempting to ensure service resilience, with post-pandemic consumer habits under watchful eye.
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PremiumElsewhere in BT Consumer: planning law change welcomed
Pricing revelations bring negative publicity; EE way down in customer satisfaction survey; UK government works to facilitate network expansion.
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Strategy & ChangeBT in talks to sell BT Sport stake
Early discussions with potential investors underway, as BT seeks strategic partners to “strengthen our sports business”. Volatile sports rights costs, and minimal benefits to ownership within emerging Consumer business model likely prompting talks. BT Sport rumours reignite Openreach sale speculation, underlining the Group’s need to find financial headroom for ...
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Network & InfrastructureEE spins up spectrum to further 5G ambitions
New licences put to use minutes after being issued, in partnership with Nokia. BT pays an additional £23m after initial low-ball auction, but Group still bagged “an excellent price”, says Consumer CEO Marc Allera. EE open to future spectrum trades as O2 and Vodafone sign their own deal.
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PremiumBT people moves: strategic appointments in health and banking
BT continues its effort to grow into the healthcare industry with accounts leaders named at Enterprise. Unilever CISO joins Group as cybersecurity VP. BT Global’s Rycx targets Simplify programme expansion for MNCs. Board changes at soon-to-be subsumed OnePhone.
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Content & TVEx-BT chief Patterson tipped for Super League top-spot
Former BT CEO Patterson said to be among those considered for controversial European Super League stewardship. Former employer BT stands against the breakaway league proposals.