All Michael Sherman articles
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Strategy & ChangeBT’s Harmeen Mehta wants more AI experiments to combat complexity ‘parasite’
Simplifier-in-chief Mehta calls for experimental R&D and allowances for failure to fuel AI improvements.
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Vendor VoiceThe Telco-Techco differentiator: unleashing strategic data — Teradata
The value of data multiplies significantly once you integrate it. Breaking down silos to seamlessly orchestrate data can deliver a virtuous circle of customer experience improvement and operational efficiency, presenting a springboard for strategic reboot. Embracing data as mission-critical must be led from the top. Hyperscale partnerships provide an ...
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PremiumBT people moves: Chairman du Plessis steps down from post
Jan du Plessis relinquishes chairmanship after four years, Ian Cheshire emerges as potential successor. Former Chairman Michael Rake also seeks a change after stepping down from his Huawei UK posting. Sherman understudy Johanna Lim leaves for Amazon.
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PremiumBT Q3 FY20–21 results: gone today, (hopefully) here tomorrow
Nobody obviously interested in Q3, but shares down sharply. Calendar of optimism around pandemic bounce back and fresh starts. Jansen despairingly concedes transformation will take at least five years. BT doing best to railroad Ofcom on fibre-critical WFTMR.
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Strategy & ChangeBT turns to disruptive AI veteran in pursuit of Ambition 2030
Airtel CIO Harmeen Mehta bringing even greater AI advocacy and a ‘big tech’ frame of mind to BT’s new Digital division. Philip Jansen looking at bigger picture beyond fibre rollout as he sees Group’s future in delivering a UK platform for software-defined services.
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Consumer (B2C)Allera makes mark with BT Consumer “turnaround job”
Latest Business Briefing sees Allera stamp his style on Consumer division, striving to bring a premium sheen to a venerable brand. Multi-play out of fashion and cross-selling in as BT and EE set to play to strengths. New marketing chief Thrane buying in to Group transformation philosophy.
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PremiumBT people moves: Consumer gets new Commercial MD; ex-CEO Patterson takes charity post
Consumer goes shopping at Sainsbury’s for new Commercial boss. Openreach looking to energise data strategy with appointment of new lead. Gavin Patterson takes responsible business chairmanship.
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Strategy & ChangeBT deploys bot to get top techies talking
“Robotic speed dating” sessions among changes being made in a bid to build better connections within Group’s technology leadership. BT getting creative as it grapples with change agenda.
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PremiumElsewhere in BT Technology: open source on the wishlist
Calls for greater open source collaboration, BT breaking technology silos with ‘speed-dating’, persistent Emotet threat flagged.
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PeopleBT movers: ex-CEOs pick sides on China and Hicks heads to Facebook
External Innovation VP Lydia Hicks sets up shop in Silicon Valley with Facebook; YouView security lead joins BT as Security Director. Former Microsoft Development Director Van Ballaer joins Global. Ex-CEOs Livingston and Bonfield pick up China-related spots.
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PeopleOcado delivers new opportunities for BT’s Sherman
Strategy chief’s non-exec position with a leading light in e-commerce platform development fits with his declared goal of reimagining BT’s operations.
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Products & ServicesBT wants to be the Deliveroo of broadband
Group gets “re-imaginative” and fancies that AI can help it drastically reduce the wait customers face for broadband services. Exec admits current lag for broadband set up is “unacceptable”.
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Public AffairsMichael Sherman: Agile new strategy and transformation head at BT
BT Group appointed Michael Sherman, a US-based management consultant, to the role of Chief Strategy & Transformation Officer. Boston Consulting veteran flying in to revamped executive team in May 2018. New senior team member will be an advocate of agile management approaches and major overhaul of traditional telco thinking. ...