Data & AI – Page 4
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Strategy & ChangeBT aims for ZeroOps in service transformation
Service management overhaul underway across the Group.
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Public AffairsAI and IoT in sport: helping hand or threatening force?
Carlsen–Niemann chess scandal kindles debate around how to combat combined, nefarious use of capabilities of AI and wearables.
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EventwatchTelefónica Metaverse Day: Telco embraces the Web3 revolution
Vision for Web3 set out as Telefónica moves closer to spatial computing.
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Strategy & ChangeEC dedicates €127bn to fill digital gaps
European Commission sees progress towards 2030 digital targets.
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Strategy & ChangeBT pursues mesh strategy as distributed data surges
BT is adopting a data mesh approach to delivering commercial services while maintaining good governance.
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Strategy & ChangeTelcos flying high for next-gen drone services
Beyond Visual Line of Sight regulation on the horizon in the EU, opening opportunities for telcos.
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OperationsVodafone exec hails big data benefits of Google Cloud
Ignacio Garcia says Vodafone collaboration with Google Cloud Platform has helped improved customer satisfaction and lower TCO. Platform processed more than 100 exabytes from Group operations in 2021.
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Strategy & ChangeEmbrace the era of “never normal” — Teradata CTO Stephen Brobst
Telcos must learn from financial services peers and embrace disruption as a welcome driver of innovation. Resilient telcos that use data-driven insights to innovate will thrive, while brittle players that oppose disruption will atrophy.
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Strategy & ChangeTelcos must build trust as foundation for data services
Operators currently assume an unfounded bond of trust with customers, but can still build role as valued brokers, believes VM O2’s CDO. Fostering an improved reputation for trustworthiness and delivering privacy-by-design can lead to new revenue streams, according to Vodafone Business data chief. Ex-Deutsche Telekom veteran calls on operators ...
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Strategy & ChangeMehta puts BT Digital “on steroids” to power transformation
Chief Digital & Innovation Officer Harmeen Mehta relishes opportunity for dramatic change at BT, as she sets about untangling digital architecture. Google-powered Digital Brain to bolster AI and data platform. Digital jumps on cost savings bandwagon, with £500m contribution expected. Talent and recruitment drive incoming.
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Suppliers & SCMTelcoX research finds hyperscalers ascendant but not entrenched at Vodafone
TelcoX ‘voice of the customer’ insight into how Vodafone employees perceive Techverse and Dataverse suppliers. Vodafone remains work in progress for AWS and Google. Opportunities for vendors to sharpen their differentiation. Chinese vendors Huawei and ZTE retain significance despite tough externalities. Vodafone executives aligned on value of data, held ...
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Partnerships & AlliancesT-Mobile US wheels in Amdocs for data management
Amdocs CEO flags “multi-year” deal on DataONE, the vendor’s cloud-based data management system. Closer BSS integration following Sprint merger, and gaining actionable insights from customer behaviour, appear key goals. DataONE contract follows last year’s adoption of amdocsONE to provide “next-generation” comms and media services.
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Partnerships & AlliancesGenesys partnered for speech-based AI bot
TPG ties with Genesys and Google Cloud to launch an “upgrade” to its Vodafone TOBi chatbot. NLP integration set to improve voice channel triaging, with sales role touted in a future deployment.
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OperationsBT considers use of AI to expose vendor malpractice
Operator considering application of video analytics software from partner Vyntelligence to identify “incorrect behaviours” in supplier plants. Idea reflective of operators’ concerns over hidden ESG and security nasties in their vast international supply chains.
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Network & InfrastructureTelefónica España shifts data analytics to cloud with Teradata
Teradata’s Vantage said to have offered “fastest and lowest-risk” cloud analytics migration project. Extends long-term Teradata relationship to migrate from on-premise. Taps into Group’s Google Cloud data lake.
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OperationsAI not ready for bot-to-bot negotiation — BT’s Brown
Director of Procurement Strategy & Transformation says AI needs more training, but bot-to-bot purchasing “will come”. BT already implements AI tech to help select prospective vendors and optimise supply chain monitoring.
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Innovation (R&D)T-Labs taps Merantix for AI voice fraud detection
Deutsche Telekom’s research arm ties with natural language processing partner Merantix Labs to co-develop deepfake detection tool. Seen as a likely necessity for future AI robustness, and builds on broader voice tech from across the Group.
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Innovation (R&D)DT’s Nemat puts focus on the human factor at heart of AI
Nemat suggests there should be a ‘Hippocratic Oath’ for AI software engineers. DT programmes in place to reduce energy consumption and bias when training machines.
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OperationsBT’s Mehta keen on ‘massive’ Indian expansion
Chief Digital and Innovation Officer wants to make “full use” of digital skills in the country. Outlines “very, very different” challenges compared to UK marketplace. Wider digital transformation “almost like creating a new BT”.
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OperationsOpenreach turns to video AI to cut install snags
Infra provider claims install quality, efficiency, and consistency gains from roll out of video analytics software from partner Vyntelligence.