BT Consumer – Page 3
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PremiumElsewhere in BT Consumer: FTTP customers to be offered Xbox Game Pass Ultimate
EE extends two-hour handset repair service to more than a third of its retail footprint; Plusnet joins Ofcom’s voluntary compensation scheme for broadband outages.
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Strategy & ChangeAllera flags big changes ahead under ‘New EE’
BT Consumer CEO says the first chapter of the BT-EE integration process has been completed.
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PremiumElsewhere in BT Consumer: BT Sport close to UFC renewal
BT close to winning fight for UFC broadcasting.
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PremiumOfcom urges service providers to promote social tariffs
Regulator says 1.1 million households struggling to pay for broadband. Social tariffs can help, but only six service providers offer the discounts. Millions of eligible households don’t know about the cheaper plans. Ofcom expects industry to “step up”.
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PremiumElsewhere in BT Consumer: BT still committed to YouView
YouView’s future secured until at least 2024; e-sports event promotes EE full fibre.
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PremiumEE trudges on with Shared Rural Network progress
46 ‘fresh sites’ delivered under SRN programme. EE to upgrade a further 1,532 sites with 4G by 2024 in ‘partial not-spot’ phase.
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Enterprise (B2B)Dublin up: BT Ireland relocates B2B support
Move of service desk ops furthers expansion of BT’s workforce in Dublin. Transfer forms latest step in long-running customer experience transformation programme. Deep-Insight advising BT Ireland on customer-centric strategies.
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PremiumCompelling 5G use-cases still to come, says EE
EE brand director concedes 5G marketing more difficult than when 4G arrived. Anticipates “a lot” of the 5G use-cases will not arrive in the short term. Next phase of rollout plan begins with indoor launch.
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Vendor VoiceCiena: Adapting the network mindset for the new digital world
Speaking to TelcoTitans’ Vendor Voice, key figures within Ciena underline the foundational role of networks in transitioning to the digital platform future that is now permeating telcos’ operational and customer functions. However, they also note that the embrace of models more familiar in an IT setting is causing some ...
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PremiumElsewhere in BT Consumer: Ofcom launches One-Touch Switch
Ofcom makes it easier to switch; Openreach waives installation fees for low-income households; BT Sport partner Qwilt earns Allera recognition and Cisco funding.
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PremiumElsewhere in BT Global: ThousandEyes tool integrated
Cisco-owned network intelligence tool integrated; emergency alert system contract bagged.
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Strategy & ChangeElsewhere in Openreach: outage disrupts ISP sales
Systems outage disrupts ISP sales functions; Openreach pilots Dutch Witch drills; new engineer training centre opens in Wales.
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PremiumBT includes rugby in Vena line-up
Tressler enthusiastic about Vena commercial model for sports. Media and Broadcast launches Vena ‘quick start’ programme to learn more about sports’ requirements.
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PremiumElsewhere in BT Consumer: CNN cut from BT TV
BT Sport expands cricket portfolio; CNN news channel removed from BT TV; Fibre altnet exec raises concerns over nature of FTTP marketing.
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PremiumElsewhere in BT Consumer: BT Sport picks up rights
Consumer unit enhancing support for, and engagement with, vulnerable customers; BT Sport picks up topflight rights.
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Partnerships & AlliancesSky “fundamental” to BT Sport strategic partnerships
As BT’s sports broadcasting division hunts for minority investors or strategic partners, CEO Jansen puts Sky tie-up front and centre. ITV backs away from chipping in, but remains keen on partnership.
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PremiumEE backtracks on post-Brexit roaming charges
EE became the first UK MNO to announce plans to reinstate roaming charges for customers travelling to the EU. O2 UK and Three UK follow suit to an extent, tweaking fair usage policies.
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PremiumElsewhere in BT Consumer: BAI goes underground
BAI takes fibre competition underground and BT unveils a new set-top box.
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Partnerships & AlliancesBT taps into Salesforce on enterprise CX
BT’s Amit Sharma provides insights into the Group’s collaboration with Salesforce on the implementation of Open APIs. Aim is to create a more automated, digitally-led customer experience for enterprises. Project sees adoption of iterative approach, with less ‘big bang’.
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Consumer (B2C)Consumer moves up a gear on customer support
Bridget Lea keen to enhance engagement with customers, at home or in-store. New ‘door-to-door’ device repair service set for launch. Division attempting to ensure service resilience, with post-pandemic consumer habits under watchful eye.