Latest on Telco AI – Page 25
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         Strategy & Change Strategy & ChangeElsewhere in BT Global: Dubber partnership finalisedVoice intelligence vendor Dubber finalises Global partnership. 
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         Premium PremiumBT gives Rackspace thumbs-up for hybrid cloudUS firm scores breakthrough win with BT Global. Collaboration will see Rackspace tech integrated into BT data centres. Aim to bolster hybrid-cloud proposition to multinational customers. 
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         Premium PremiumTelefónica targets Industry 4.0 with edge compute tie-upTelefónica Tech signs Grupo Álava strategic agreement to develop a predictive maintenance solution for industrial use-cases. Sharpens focus on Industry 4.0 solutions suite after recent Geprom acquisition. 
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         Partnerships & Alliances Partnerships & AlliancesGenesys partnered for speech-based AI botTPG ties with Genesys and Google Cloud to launch an “upgrade” to its Vodafone TOBi chatbot. NLP integration set to improve voice channel triaging, with sales role touted in a future deployment. 
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         Operations OperationsBT considers use of AI to expose vendor malpracticeOperator considering application of video analytics software from partner Vyntelligence to identify “incorrect behaviours” in supplier plants. Idea reflective of operators’ concerns over hidden ESG and security nasties in their vast international supply chains. 
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         Operations OperationsAI not ready for bot-to-bot negotiation — BT’s BrownDirector of Procurement Strategy & Transformation says AI needs more training, but bot-to-bot purchasing “will come”. BT already implements AI tech to help select prospective vendors and optimise supply chain monitoring. 
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         People PeopleDT moves AI beyond the lab with new leadDT’s new head of AI, Jan Hofmann, signals broadening approach. Predecessor Claudia Pohlink takes on new role at Deutsche Bahn. Emphasis increasingly placed on AI-infused voice technology as a business enabler. Nemat giving thought to AI implications for society and suggests there should be a ‘Hippocratic Oath’ for AI ... 
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         Innovation InnovationT-Labs taps Merantix for AI voice fraud detectionDeutsche Telekom’s research arm ties with natural language processing partner Merantix Labs to co-develop deepfake detection tool. Seen as a likely necessity for future AI robustness, and builds on broader voice tech from across the Group. 
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         Innovation InnovationDT’s Nemat puts focus on the human factor at heart of AINemat suggests there should be a ‘Hippocratic Oath’ for AI software engineers. DT programmes in place to reduce energy consumption and bias when training machines. 
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         Operations OperationsBT’s Mehta keen on ‘massive’ Indian expansionChief Digital and Innovation Officer wants to make “full use” of digital skills in the country. Outlines “very, very different” challenges compared to UK marketplace. Wider digital transformation “almost like creating a new BT”. 
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         Operations OperationsOpenreach turns to video AI to cut install snagsInfra provider claims install quality, efficiency, and consistency gains from roll out of video analytics software from partner Vyntelligence. 
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         M&A M&AMastercard buys former DT investment Dynamic YieldAI-based customer experience personalisation platform picked up by Mastercard from McDonalds. Deutsche Telekom Capital Partners first invested in 2017. 
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         Premium PremiumElsewhere in Vodafone Partner Markets: Vodafone TV to end in NZDevelopments from around Vodafone’s soft-power network: New Zealand’s Vodafone TV to be retired in 2022; MTS subsidiary acquires facial recognition specialist VisionLabs. 
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         Strategy & Change Strategy & ChangeElsewhere in Telefónica Group: €100m spent on HQ digital refurbTelefónica splashes out €100m on HQ digital refurb; Prosegur plots LatAm expansion with “ally” Telefónica. 
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         Venturing & Investments Venturing & InvestmentsWayra buys into robotics startupUM Autonomous Systems attracts €2.3m investment. Wayra additionally backs software solution developer Cobrainer. 
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         Products & Services Products & ServicesBT ramps up security focus with Eagle-i launchPlatform takes “proactive approach” to cybersecurity. Slimmed-down partner portfolio and Safe Security investment tagged as key enablers of new approach. 
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         Premium PremiumElsewhere in BT Global: ThousandEyes tool integratedCisco-owned network intelligence tool integrated; emergency alert system contract bagged. 
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         Innovation InnovationFroment-Curtil highlights TOBi’s expanding role amid digital focusTOBi now present in 15 Vodafone markets, although maturity of deployments varies. Aim is for TOBi to take over 100% of inbound conversations and limited sales transactions. Froment-Curtil sets out his stall as Group CCO. 
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         Partnerships & Alliances Partnerships & AlliancesDeutsche Telekom IT Solutions ties with AWS for DevOps focusNew taskforce to adopt agile working methods with AWS engineering support. First project will focus on AI-based customer assistance solution from November. 
 























