DT set to open new ‘digital gateway’ for European B2B clients
Execs from Deutsche Telekom regional division discuss the challenges of deploying their new, multi-country support and sales platform for B2B customers. Learn more about the use case, development journey and roadmap scoped within DT’s Common Operating Model for Europe…
This article includes:
- Themes: Agility at scale; B2B customer experience (CX); Cloud infrastructure; Common Operating Model for Europe (COME); Content management system; Cross-selling; Customer care; Digital gateway; Digital transformation; E-commerce; Harmonisation; Integration; Legacy systems; Multi-year roadmap; Out-of-the-box solutions; Scalability; Self-care; Self-service; Single pane of glass; Technical complexity; Technical debt; Telecoms services; Unified platform; Up-selling.
- Events: Telco Days.
- People: Marzena Zimnicka-Żepielska; Przemysław Popławski.
- Geographic: Austria; Croatia; Czechia; Germany; Greece; Hungary; Montenegro; North Macedonia; Poland; Slovakia.
- Organisations: Amazon Web Services (AWS); Crnogorski Telekom; Deutsche Telekom (DT); Hrvatski Telekom; Magyar Telekom; Software Mind; T-Mobile Poland; TM Forum.
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