All Consumer (B2C) articles – Page 4
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People
Movistar hires supermarket exec for digital refresh
Telefónica’s home market business seeks to up focus on customer experience improvement.
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Public Affairs
Ofcom: operators must do more to help crisis-hit customers
Regulator finds a huge jump in number of households struggling to afford communications services, with pay-TV spend under particular pressure.
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Suppliers & SCM
T-Mobile’s Assurant deal sees in-store repairs U-turn
On-site repairs service moved to Assurant stores a year after T-Mobile retail investment.
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M&A
Spanish consolidation threatens Telefónica mobile leadership
Local regulator updates fixed and mobile rankings, with Telefónica retaining top-spot.
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Premium
Elsewhere in BT Consumer: BT TV – no aerial, no problem
BT TV made available as aerial‑free, streaming‑only option; BT Sport signs up to Red Bee Media’s automated subtitling service; EE customer call centre staff provide government‑sponsored debt advice referral service.
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Public Affairs
Vodafone Ireland coughs up €2.1m customer refunds
Regulator enquiry leads to refunds for 74,271 customers.
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People
DT targets European growth with new consumer lead
Magyar Telekom’s Melinda Szabó drafted in to replace Rodrigo Diehl.
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Premium
WHP wins managed service job for Shared Rural Network
MNOs starting to fill out supplier line‑up for UK’s latest programme aimed at addressing rural network shortcomings.
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Interview
One2One: the one that started it all is no more
TelcoTitans looks back at one of the companies that kickstarted modern mobile services.
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Premium
DAZN on mission to ‘democratise’ Spanish sport access
Streaming specialist acknowledges similar ‘vision’ of partners Movistar and Orange Spain.
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People
Vodafone Germany goes Dutch for new consumer boss
Marcel de Groot appointed Andreas Laukenmann’s replacement as Consumer Director.
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People
Rising star Metze’s move to Telekom seen as hurting O2
Wolfgang Metze’s move to Telekom Deutschland deemed “a little damaging” as O2’s Chief Consumer Officer attributed with recent Telefónica success in Germany.
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Premium
BT chair calls for EE brand strength amid macro crises
Adam Crozier pitches EE transformation as most significant “for a long time”.
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Premium
UK gov rallies BT and peers for discount drive
Cost‑of‑living challenges get political attention after BT calls for government leadership.
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Premium
Watchdog greenlights OTE’s free broadband upgrades
National telecoms regulator rejects Vodafone request to stop OTE’s new broadband deals.
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Premium
Elsewhere in Telekom Deutschland: sports bundle launched
TDE launches new mobile plans and sports bundle; minimum broadband speeds now enshrined in German law.
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Partnerships & Alliances
Vodafone gets Real on voice scam prevention
RealNetworks’ KONTXT software to be piloted for six months in Germany.
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Products & Services
Vodacom takes zero-rating international
ConnectU services launched in DRC, and readying for release in Lesotho, Mozambique, and Tanzania.
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Premium
Elsewhere in BT Consumer: FTTP customers to be offered Xbox Game Pass Ultimate
EE extends two-hour handset repair service to more than a third of its retail footprint; Plusnet joins Ofcom’s voluntary compensation scheme for broadband outages.
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Premium
Vodafone sticks to TV guns despite subscriber declines
TV customer base in Germany fell by 309,000 in the past year.