All Consumer (B2C) articles – Page 4
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PremiumBT declares faith in pricing mechanics in face of negative headlines
CEO Jansen showers plaudits on Marc Allera’s ‘machine’ for keeping customers in challenging times
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PremiumVirgin Media O2 joins massive price-hike club
Operator confirms average yearly prices will shoot up 13.8%.
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PremiumBT scrambles to explain massive price hikes
Group to raise most tariffs by 14.4%, based on December CPI rate and additional annual charges.
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PremiumT-Mobile boasts consumer strength, targets switchers
Preliminary Q4 results indicate strong FY22 for T-Mobile, with “record high” and “industry best” contract net adds.
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Strategy & ChangeUK altnet Giganet plots wholesale play to counter Openreach threat
After acquiring ISP Cuckoo, the altnet’s next move is opening its network. Wholesale is necessary to compete with Openreach and “just makes business sense”, says CEO Jarlath Finnegan.
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Partnerships & AlliancesMagyar Telekom picks ThinkAnalytics for user-targeted content
MT becomes latest NatCo to deploy Think360 platform for personalised TV viewing.
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Strategy & ChangeServing to stay in the game: McKinsey on risk-reward of going infra-free
Consultants argue that when telcos strip consumer businesses down and become ServCos, weaknesses hidden by network profits may be exposed.
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PeopleO2 turns to Vodafone’s Laukenmann to fill Consumer vacancy
Former Vodafone Germany Chief Consumer Officer Andreas Laukenmann switches to rival O2, filling the gap left by Wolfgang Metze’s transfer to Telekom.
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PeopleMovistar hires supermarket exec for digital refresh
Telefónica’s home market business seeks to up focus on customer experience improvement.
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Public AffairsOfcom: operators must do more to help crisis-hit customers
Regulator finds a huge jump in number of households struggling to afford communications services, with pay-TV spend under particular pressure.
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Suppliers & SCMT-Mobile’s Assurant deal sees in-store repairs U-turn
On-site repairs service moved to Assurant stores a year after T-Mobile retail investment.
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M&ASpanish consolidation threatens Telefónica mobile leadership
Local regulator updates fixed and mobile rankings, with Telefónica retaining top-spot.
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PremiumElsewhere in BT Consumer: BT TV – no aerial, no problem
BT TV made available as aerial‑free, streaming‑only option; BT Sport signs up to Red Bee Media’s automated subtitling service; EE customer call centre staff provide government‑sponsored debt advice referral service.
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Public AffairsVodafone Ireland coughs up €2.1m customer refunds
Regulator enquiry leads to refunds for 74,271 customers.
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PeopleDT targets European growth with new consumer lead
Magyar Telekom’s Melinda Szabó drafted in to replace Rodrigo Diehl.
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PremiumWHP wins managed service job for Shared Rural Network
MNOs starting to fill out supplier line‑up for UK’s latest programme aimed at addressing rural network shortcomings.
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InterviewOne2One: the one that started it all is no more
TelcoTitans looks back at one of the companies that kickstarted modern mobile services.
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PremiumDAZN on mission to ‘democratise’ Spanish sport access
Streaming specialist acknowledges similar ‘vision’ of partners Movistar and Orange Spain.
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PeopleVodafone Germany goes Dutch for new consumer boss
Marcel de Groot appointed Andreas Laukenmann’s replacement as Consumer Director.
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PeopleRising star Metze’s move to Telekom seen as hurting O2
Wolfgang Metze’s move to Telekom Deutschland deemed “a little damaging” as O2’s Chief Consumer Officer attributed with recent Telefónica success in Germany.