All BT Consumer articles – Page 2
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Financial & Performance
BT FY23−24 Spend: capex goes post-peak; further opex savings inbound
Openreach spend declines despite record build, and more to come on both fronts in the next FY. Management tees up another £3bn cost transformation initiative, having exceeded early expectations with the last…
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Financial & Performance
BT FY23−24 Guidance: consistency with predictable growth by decade-end
As Openreach moves beyond the money pit nadir, BT management forecasts consistent growth by the 2030s. Vague and unqualified expectation for positive momentum comes as Group leverages recent spend for good…
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Financial & Performance
New EE must wait five years to be rid of Old BT
New CEO Allison Kirkby re-confirms Jansen/Allera New EE strategy, but BT brand to limp on in Consumer at least until PSTN shutdown, with Plusnet retained as broadband b-brand. ARPU is up, but multiplay elusive as ever, subscribers still being lost, still far from walking the talk. Read more…
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Consumer (B2C)
BT delays Digital Voice switchover, revamps all-IP rollout plan
BT needs more time to complete the switch to digital landlines but hopes Digital Voice customer conversions will go hand-in-hand with full-fibre upgrades.
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Weekly Briefings
BTwatch Weekly: Kirkby gathers transformation troops, but can she convince investors?
Latest from BT and its ecosystem the day before the Group’s FY23–24 results hit the screens. CEO Allison Kirkby is corralling a new squadron of incomers to drive forward her flavour of transformation for BT, but investors so far appear unconvinced. Spectrum auctions may be imminent, as real estate redevelopment nears completion, and a revitalised Corporate & Public Sector team boast a West Country win. Read more…
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People
BT Peoplewatch: as Kirkby ups the transformational ante, ex-CEO Patterson goes boardroom ‘goliath’
40+ senior/strategic appointments across BT Group, including: new CEO Allison Kirkby making mark with more transformation-focused imports; ex-CEO Gavin Patterson makes it boardroom berth number-eight; and major changes at revamped BT Business. Fibre build remains priority at Openreach, while Consumer beds in fresh device and marketing leadership. Read more…
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Weekly Briefings
BTwatch Weekly: BT adds to concerns about Vodafone−Three UK merger, EE Finance gets Patterson’s Glow
Latest from BT and its ecosystem of partners and suppliers in a week where the UK’s competition authority revealed the level of concern it has about Vodafone UK’s proposed merger with Three — with BT’s networks found to be one potential flashpoint. EE continues retail revamp; Etc. ignites EV charging trial; and Business advances its Portfolio makeover…
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Consumer (B2C)
EE’s £6m bricks-and-mortar retail investment brings more customers, better connections
EE’s newest Experience store opened in Bristol, with nine more to follow in the next year as part of £6m retail investment.
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Weekly Briefings
BTwatch Weekly: CEO Kirkby sets about transformation agenda, Openreach ramps up build
Latest from BT and its ecosystem of partners as Openreach takes “unapologetic” stance in the face of rollout criticism from challengers; CEO Allison Kirkby reportedly makes earnest moves to implement transformation agenda via consultancy appointment and Ireland shake-up; more from industry events in the UK and Europe…
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Weekly Briefings
BTwatch Weekly: Watson calls for discipline, Openreach eyes fibre mega-contracts
Latest from BT and its ecosystem as CSNO Howard Watson calls for patient investors and looks ahead to rewards at the end of the networks upgrade tunnel; Openreach licks lips at prospect of Project Gigabit mega-contracts; and more SRN updates as EE charges on…
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Network & Infrastructure
DSIT-funded masts go live as UK’s SRN plugs eco-credentials
The Shared Rural Network is gathering steam and tooting its horn as government cash finally begins to flow to remote 4G sites. SRN management are pushing an environmentally friendly purpose, and operators EE and VM O2 are vying to be seen as programme stars.
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Weekly Briefings
BTwatch Weekly: SME bizmodel shake-up; cybersec gets another partner boost
Latest from BT and beyond, including major changes to the Group’s regional SME IT services model, with more activity brought in-house in latest evolution; BT Business continues to put cybersecurity on the agenda with fresh commercial deal; and Phones 4u imbroglio rolls on with EE not out of the spotlight yet…
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Weekly Briefings
BTwatch Weekly: Etc. makes a Tap to Pay play; Tech Fellowship recognises top talent; new ads amplify B2B identity
In-house innovation from incubation arm and distinguished tech leaders in the spotlight this week.
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People
BT Peoplewatch: data, AI, cybersec, Adastral in the spotlight
March 2024 update: high-profile moves include data and AI changes at Digital and Etc., finance leadership swaps in India, new Data Services CTO and cybersec alliances lead at Business; inaugural Fellows and Adastral reset within Tech…
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Weekly Briefings
BTwatch Weekly: Adastral refocused as Networks domain; One Touch Switch Glitch; Biz boosters…
Latest from BT ecosystem: reassurance that R&D hub remains critical to Group operations; slammed again over One Touch Switch delays; Broadpeak, Sprinklr join roster; Business boasts renewal; and much more…
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Weekly Briefings
BTwatch Weekly: BT plays long game on 5G SA, enterprise multi-cloud ramps up
Latest from BT and its ecosystem, including an exclusive interview with Business CTO Colin Bannon as the division sets about promoting its multi-cloud Global Fabric platform; Group CTSO Howard Watson tempers 5G SA expectations but sets vague timeframe; more from Openreach, Consumer, elsewhere…
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Weekly Briefings
BTwatch Weekly: Allera hunts relevance, networks evolve, iconic Tower falls
Latest from BT and its ecosystem as MWC takes hold of the industry and Consumer chief Marc Allera takes advantage to lay out plans for EE relevance, resonance; back home BT checks out of Tower and flicks NB-IoT switch; more from Digital, Networks, Openreach, elsewhere…
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Consumer (B2C)
BT’s Marc Allera: putting relationships first as operators strive for ‘resonance and relevance’
MWC: BT Consumer CEO lays out focus on building a “relevant” EE brand that prioritises connectivity-adjacent services, before leveraging BT’s network strengths once relationships are built.
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Weekly Briefings
BTwatch Weekly: UK fibre competitors hit out with renewed vigour; what was in Allera’s CEO pitch?
Latest from BT and its ecosystem as competitors ramp up ambitions and investment challenge to Openreach fibre incumbency pretensions; Consumer boss Marc Allera backs Kirkby mandate (but what would he do “really quite interesting” if made CEO?); more…
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People
BT Consumer's Allera backs Kirkby after missing out on top job
Consumer CEO suggests he had plans to “do something really quite interesting” had he been picked for the Group’s top job, but backs Kirkby to bring telco nous to the role.