All BT Consumer articles – Page 2
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PeoplewatchBT Peoplewatch: Plusnet chief expands brief as multi-brand strategy makes mark
June 2026 edition: BT taps the banking industry for digital and transformation expertise; the renewed multi-brand strategy prompts pivots at Consumer; Openreach beds in nascent CX division; and a Data & AI vacancy opens up at BT Digital…
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Finance & StrategyBT boss ‘having fun’ amid transformation challenge, industry noise, global turbulence
FY25–26: CEO Allison Kirkby relishing challenge two years in, claiming progress in place and runway for more through further cost-cutting, a B2B reset, and Consumer momentum leveraging Openreach strengths. Conversion still lacking, but management not short of optimism…
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Finance & StrategyBT ‘on the right path’ but braced for near-term decline
FY25–26: Expectations set for marginal revenue decline in coming FY, but management confident in medium-term prospects as capex tapers and free cash flow balloons.
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Finance & StrategyBT hunts for further cuts
FY25–26: after delivering its first £3bn savings goal ahead of time, and kicking on with another immediately after, BT has now expanded the programme by £700m and given itself an extra year to hit the new target.
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Finance & StrategyBT’s retrenchment puts domestic struggles under the spotlight
FY25–26: BT claims to be delivering on its UK-focused, next-gen network-led strategy, but continues to struggle with outcomes as revenue falls and familiar problems in B2B hold the Group back.
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Finance & StrategyFighting fibre with fibre: BT Consumer goes hyper-local in counter-attack against challengers
FY25–26: BT CEO Kirkby trumpets a marginal return to broadband customer growth as an early sign of a Consumer comeback.
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Finance & StrategyBT’s TNT Sports write-down prompts a reset as exit options emerge
Losing flagship football broadcasting rights mean the joint venture is nearing a subscription revenue cliff edge, but prompts a TNT reset after years of massive rights payments and losses — just as BT’s subscriptions commitments draw to a close and exit options open up.
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Analyst BriefingBTwatch: filling out the B2B shop window
Analyst Briefing: as BT makes a return for consumers, BT’s B2B brand has got to work itself: nationwide slicing in the UK, and a new unified comms platform and STACKIT integration overseas. Elsewhere, a warning on sovereignty regulation from Colin Bannon, rival Vodafone’s UK bulk-up, and a quantum R&D milestone…
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NetworkBT to launch ‘nationwide’ network slicing for consumer and enterprise
BT will offer network slices later this year as it positions 5G SA as a monetisation engine, building on early use-case validation.
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Consumer (B2C)BT shifts ‘from build to brand’ as it leans back into heritage
CEO Allison Kirkby has ‘relaunched’ the consumer BT marque three years after it was sidelined, with a return to mobile and a renewed focus on the operator’s ‘most loyal’ customer base.
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PeoplewatchBT Peoplewatch: stores, service ops, and security reshuffles
April 2026 edition: another veteran networks research Fellow leaves BT; Openreach fills out CX and regional Service Operations teams; bricks-and-mortar stores get a new director; Ian Cheshire lined up for Ofcom chairmanship…
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Analyst BriefingBTwatch: the return of budget mobile?
Analyst Briefing: reports emerge that BT is preparing a consumer reversal, re-entering the no-frills mobile space and re-energising the BT brand. Elsewhere, Business CTO Colin Bannon makes a rare plea for more regulation; and Ofcom opens a compliance investigation…
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Analyst BriefingBTwatch: security, sovereignty take centre stage
Analyst Briefing: BT is expanding its UK sovereignty push with new services and capacity plans; security also gets a nod via a major leadership change said to enable ‘focus and scale’; and changes in the fibre world mean more subsidised build for Openreach…
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Analyst BriefingBTwatch: turning to AI for legacy migrations, future autonomy
Analyst Briefing: BT’s embrace of AI stretches to network autonomy and engineer scheduling; EE adds a Starlink tie-up to improve ESN emergency comms; and the Group finalises the Scottish WAN migration project…
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PeoplewatchBT Peoplewatch: data and API commercialisation brought under new leadership
March 2026 edition: a wave of end-FY changes sees BT tap Verizon for a Group-level strategy appointment; bring in a new network procurement lead; and move data and API commercialisation under fresh ownership. Significant changes at Consumer and Openreach, while BT alumni pick up exec roles elsewhere…
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NetworkEE refreshes ESN fleet with Starlink connectivity
Operator rolls out upgrades its rapid response vehicle fleet with Starlink LEO service onboard as it looks to build Emergency Services Network resilience.
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Analyst BriefingBTwatch: Openreach gets innovative with fibre tech
Analyst Briefing: As Ofcom lays out its latest regulatory regime and rivals squabble over altnet consolidation, Openreach remains focused on fibre rollout. Deals with Google Cloud and a pilot with Lightsonic put the incumbent’s fibre deployment machine into overdrive, and showcase the potential value-add beyond pure connectivity…
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NetworkUK’s long-delayed ESN gets a new set of ‘realistic but ambitious’ targets
The oft-criticised Emergency Services Network is now expected to go ‘live’ in mid-2028, with a mass transition not set to complete until 2030 — more than a decade behind schedule. EE and IBM claim significant progress, however, and Home Office assures latest dates are within reason…
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Analyst BriefingBTwatch: slicing 5G, steering 6G
Analyst Briefing: BT gets to work on 5G network slicing with Ericsson in a bid to leverage the network for B2B customers; while ‘committing’ with Nokia, NVIDIA, and Qualcomm to help shape early 6G thinking…
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Analyst BriefingBTwatch: management defiant against headwinds
Analyst Briefing: Q3 underlines a Group still wrestling with decline, but CEO Allison Kirkby uses fibre momentum, an imminent cash flow inflection, and a refreshed leadership team as evidence that a recovery is in the works amid reports of rising shareholder pressure…