All BT Consumer articles – Page 8
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Products & ServicesIn depth: BT’s Kevin Lee on Aimee becoming EE’s AI ‘superhero’
BT Consumer Chief Digital Officer Kevin Lee tells the story of Aimee’s journey from fledgeling with “limited skillset”, to becoming EE’s ‘superhero’. Exec highlights importance of Aimee as a co-pilot for EE customer support, with operator aiming to assist all agent conversations with chatbot beyond 2025.
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PremiumElsewhere in BT Consumer: EE to update scam, spam prevention tech
EE to update scam, spam prevention tech.
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PremiumBT people moves: Group names new Chief Data & AI Officer in digital push
Ex-Nokia and Telefónica product lead Deepika Adusumilli appointed Chief Data & AI Officer at BT.
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Strategy & ChangeBT bats away backlash against all-IP switchover
Campaign group withdraws from Digital Voice Advisory Group, claims that it has been “hoodwinked” by BT over promises to safeguard older customers.
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Products & ServicesEE in-home connectivity backed by ‘evolved’ Qualcomm deal
BT taps Qualcomm relationship to trail Wi-Fi 7 services for EE customers.
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PremiumBT people moves: EE Commercial Director on the way out
Bridget Lea, EE’s Managing Director of Commercial, decides to leave the operator after almost three years to join social media company Snap Inc.
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Network & InfraOpenreach calls time on copper, turns attention to all-IP
Digital Voice rollout extends to regions as UK-wide WLR stop-sell enforced.
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PremiumBT Q1 FY23–24 Headlines: revenue boosted as price hikes pay off
Revenue up across every division; EBITDA follows suit in all but Business.
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Financial & PerformanceQ1 FY23–24: BT boasts revenue boost as price hikes pay off
Revenue up across every division, EBITDA follows suit in all but Business.
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PremiumBT people moves: rebellion fails to depose Kirkby
Potential Jansen replacement and BT Non‑Executive Director Allison Kirkby survives ISS-led rebellion against reappointment.
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Products & ServicesTNT goes live as BT Sport era comes to close
Rebranded BT Sport replacement goes live across the UK and Republic of Ireland today.
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PeoplewatchBT’s Jansen to head off as investor pressure gathers steam
BT confirms that Group CEO Philip Jansen will leave within the next year.
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Financial & PerformanceBT Business boosted as Consumer made to pay its way
Reallocation of costs one month after FY22–23 announcement sees Consumer profitability and cash flow contribution slimmed down as Enterprise sees improvements.
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Public AffairsCan’t get much broadband satisfaction in UK — Which?
EE and Virgin Media O2 among worst-performing broadband providers, according to latest Which? survey. Poor UK broadband report card comes on heels of massive mid-contract hikes.
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PremiumElsewhere in BT Consumer: Digital switch‑over restarts after hiatus
Digital switch‑over restarts after hiatus.
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Consumer (B2C)BT’s new retail hub is a ‘glimpse into the world of new EE’
Consumer CEO Marc Allera says launch of EE Studio represents BT’s converged consumer ambition and strategic transformation.
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PremiumElsewhere in BT Consumer: BT aims to support the digitally excluded
BT aims to support the digitally excluded as target regions set for Digital Voice switch announced.
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PremiumBT FY22–23: next-gen expectations are high but Consumer treads water
BT heralds decent operational performance despite competitive market.