All BT Consumer articles – Page 4
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Financial & Performance
Headlines: BT hits stride as key financials see growth
BT H1 FY23–24: Growth in revenue and EBITDA make for positive reading, but the usual Business drag brings numbers down.
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Financial & Performance
Guidance: outlook reaffirmed as Jansen claims a job well done
H1 FY23–24: CEO claims to have set BT up for momentum towards longer-term targets thanks to strategic focus on network investment.
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Network & Infrastructure
UK MNO trio call for deadline extension as Shared Rural Network stagnates
Laggards Three, VM O2, and Vodafone ask for two-year delay to interim timeline to account for claimed planning permissions and pandemic obstacles. EE smugly maintains committment.
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Products & Services
‘New EE’ partners Apple to elevate TV ambitions
EE TV service announced with Apple as collaborators, moving ‘New EE’ towards B2B2C goals.
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Strategy & Change
EE spreads its wings with open platform evolution
New platform placed front and centre of “landmark shift” for EE, with likes of consumer electronics, home security, and subscription management available on “open” basis.
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Interview
CEO Interview: CityFibre on M&A watch, competition bottlenecks, BT economic rationale questioned
‘BT’ called out for obstinate, irrational, anti-competitive behaviour that penalises own shareholders — needs to prioritise copper shutdown to deliver fibre payback, and start serving consumers outside Openreach footprint. Also CityFibre’s M&A tracking/ranking and NetCo purism, big-3 ISP lockout, regulator told to keep sharp, and more…
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Products & Services
In depth: BT’s Kevin Lee on Aimee becoming EE’s AI ‘superhero’
BT Consumer Chief Digital Officer Kevin Lee tells the story of Aimee’s journey from fledgeling with “limited skillset”, to becoming EE’s ‘superhero’. Exec highlights importance of Aimee as a co-pilot for EE customer support, with operator aiming to assist all agent conversations with chatbot beyond 2025.
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Premium
Elsewhere in BT Consumer: EE to update scam, spam prevention tech
EE to update scam, spam prevention tech.
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Premium
BT people moves: Group names new Chief Data & AI Officer in digital push
Ex-Nokia and Telefónica product lead Deepika Adusumilli appointed Chief Data & AI Officer at BT.
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Strategy & Change
BT bats away backlash against all-IP switchover
Campaign group withdraws from Digital Voice Advisory Group, claims that it has been “hoodwinked” by BT over promises to safeguard older customers.
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Products & Services
EE in-home connectivity backed by ‘evolved’ Qualcomm deal
BT taps Qualcomm relationship to trail Wi-Fi 7 services for EE customers.
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Premium
BT people moves: EE Commercial Director on the way out
Bridget Lea, EE’s Managing Director of Commercial, decides to leave the operator after almost three years to join social media company Snap Inc.
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Network & Infrastructure
Openreach calls time on copper, turns attention to all-IP
Digital Voice rollout extends to regions as UK-wide WLR stop-sell enforced.
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Premium
BT Q1 FY23–24 Headlines: revenue boosted as price hikes pay off
Revenue up across every division; EBITDA follows suit in all but Business.
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Financial & Performance
Q1 FY23–24: BT boasts revenue boost as price hikes pay off
Revenue up across every division, EBITDA follows suit in all but Business.
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Premium
BT people moves: rebellion fails to depose Kirkby
Potential Jansen replacement and BT Non‑Executive Director Allison Kirkby survives ISS-led rebellion against reappointment.
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Products & Services
TNT goes live as BT Sport era comes to close
Rebranded BT Sport replacement goes live across the UK and Republic of Ireland today.
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People
BT’s Jansen to head off as investor pressure gathers steam
BT confirms that Group CEO Philip Jansen will leave within the next year.