All BT Consumer articles
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MarketingBT opts for Uncommon to take brand ‘beyond advertising’
New brand chief Cilesta van Doorn hails Uncommon Creative Studio as the agency of choice to cement the BT logo in “modern Britain”.
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Analyst BriefingsBTwatch Analyst Briefing: BT rises to the top
Latest from BT as it surpasses Vodafone by market cap, an apparent reflection of investor confidence in the Group’s direction; BT Ireland reset means new leadership incoming; Plusnet posts downbeat numbers but is back in BT plans; more…
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Financial & PerformanceRe-booting Plusnet cuts jobs, ‘streamlines’ operations
BT’s no-frills broadband brand posts another year of decline as it resets and restructures.
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PeopleBT Peoplewatch: CTIO, regionals confirmed for International
20+ senior and strategic changes across BT as the group settles in with its new overseas B2B division, including: new CTIO imported from Accenture and regional leads for BT International; MBNL boardroom swapsie after BT Treasury departure; and Openreach alumnus adding Gigaclear board seat…
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Analyst BriefingsBTwatch Analyst Briefing: tracking BT’s rise
Q1 FY25–26 special: BT’s star continues to rise, with valuation now 50% higher than when CEO Allison Kirkby took over, despite a shaky start to the FY. Consumer and Business fall further back, but ol’ reliable Openreach and its trusty fibre machine is driving the Group forward…
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Financial & PerformanceQ1: BT backers rewarded as confidence remains high
Q1 FY25–26: Group share price ticks up 50% in a year, boosted by Q1 earnings, suggesting Allison Kirkby’s new manager bounce has been sustained. Whether this will continue may well depend on BT’s ability to reverse current trends, as downtrodden business and consumer units continue to fall, despite Openreach best efforts…
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Financial & PerformanceQ1 In depth: BT boss claims ‘solid start’ despite shaky numbers
Q1 FY25–26: CEO Allison Kirkby persistent in long term strategy, but first quarter results put things in perspective. BT Business the usual headache; BT Consumer finds positives despite the headlines; and Openreach cements its reputation as a resilient source of resilient good news…
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Financial & PerformanceQ1 Guidance: BT unmoved by early trouble
Q1 FY25–26: Management reconfirms full-year guidance, with defiance made easier thanks to pessimistic outlook as laid out three months prior. Vague notions of ‘growth’ remain the target by the end of the decade…
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Financial & PerformanceQ1 FY25–26: Openreach fibre machine keeps rolling
Access services business keeping up its relentless build pace, while connections are soaring. UK fibre’s pre-eminent multi-tasker shows build can be accelerated alongside strong take-up, but broadband losses continue to mount in the meantime…
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Analyst BriefingsBTwatch Analyst Briefing: regulatory give and take
Latest from BT as the group benefits from spectrum licence fee savings, but warns of potential competitive damage if TAR changes go through as proposed; Simon Lowth reportedly on his way out; 5G SA rollout updates…
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Analyst BriefingsBTwatch Analyst Briefing: moving network tests to the real world
Latest from BT as network slicing, 5G SA, and DAS go live; UK fibre challenger CityFibre raises its game with new funding and M&A potential; Adastral Park’s Gemini platform welcomes first quantum startup; and EE and friends earn collusion clearance in Phones 4u case; plus more…
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PeopleBT Peoplewatch: Consumer and Business bosses take boardroom seats
30+ senior and strategic changes at BT, including a treasury replacement; more International swaps as the new B2B division gets settled; new boardroom digs for Marc Allera; more…
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Public AffairsUK Court of Appeal sides with operators in latest Phones 4u ruling
The UK Court of Appeal has decisively ruled against Phones 4u’s long-running allegations of collusion among major operators, leaving the retailer to consider its final legal options and face substantial costs…
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Analyst BriefingsBTwatch Analyst Briefing: the scale of the altnet challenge
Latest from BT, including a look at the threat faced by Openreach as fibre altnets mature; PIA in focus as Fibrus co-founder questions the incumbent’s duct and pole access pricing; BT Group’s embrace of third-party IT support tools in a bid to cut costs, drive digital transformation; more…
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Analyst BriefingsBTwatch Analyst Briefing: state-backed infra advances with varying success
Latest developments from BT, including: varying pace of public-backed projects ESN, Project Gigabit, R100, and SRN; buying chief Cyril Pourrat on AI momentum; RCS innovation with Brand Assure; Middle Eastern DHL deal; more…
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Analyst BriefingsBTwatch Weekly: BT navigates changing UK telco landscape
Latest from BT, including a firmed-up leadership team at new overseas B2B unit BT International; TalkTalk takeover mooted; Consumer tackles CX with 4,000+ AI bots; and BT braces for newly scaled VodafoneThree impact…
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M&ABT said to explore TalkTalk takeover to fend off further customer losses
BT reportedly mulling opportunistic acquisition of financially and operationally challenged TalkTalk, which could help with shoring up defences against fibre altnets and competing in the low-cost broadband sphere. Includes fibre wholesale, copper shutdown, exchange consolidation intrigue…
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PeopleBT Peoplewatch: Bas Burger names his BT International lieutenants
40+ senior and strategic changes across the group, including an all-new BT International top-team under Burger’s leadership; changes at Jon James’ Business branch; a HR return for Alison Wilcox; CFO swaps at Digital and Networks; more…
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Analyst BriefingsBTwatch Weekly: chops and changes in CEO Kirkby’s first year
Latest from BT as the group reports on FY24–25, with CEO Allison Kirkby talking up progress made since she was appointed. Business has been restructured; more investment pledged to Openreach fibre build; and Consumer’s short-lived one-brand strategy has been uprooted…
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Financial & PerformanceBT FY24−25 Spend: ‘on and off’ contractors help keep cost-cutting on track
BT’s long-running cost-cutting campaign is in full swing, with headcount cuts driving the savings. Capex continues to rise despite earlier promises, but the (revised) peak is in sight…