All BT Consumer articles
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PeoplewatchBT Peoplewatch: fibre wind-down, culture overhaul
August 2026 update, including the impact of the FTTP build wind-down, People & Culture overhaul, and a new consumer FWA product lead as BT looks to plug fibre gaps, plus more across Business, Openreach, elsewhere…
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Analyst BriefingBTwatch: fibre dividend emerges, Ofcom bares teeth on promos
Analyst Briefing: stubborn numbers but signs of things to come as BT’s Q1s leave the Group on track for near- and mid-term guidance; Openreach knocked back as Ofcom moves to block pricing change; and TelcoTitans considers the implications for the Group of a new UK Prime Minister…
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Financial & PerformanceBT accelerates job cuts as fibre takes over
Q1 FY26–27 spend: Openreach’s expanding fibre footprint is beginning to support BT Group’s cost-cutting mission, with falling repair volumes, lower energy use, and accelerating labour reductions strengthening management’s route towards its £3.7bn savings target.
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Financial & PerformanceBT remains under pressure with operations improved, but financials unmoved
Q1 FY26–27 in-depth: BT’s first quarter delivered a familiar contradiction as the Group marked operational progress across fibre, customer growth, and portfolio simplification, yet provided little evidence of financial improvement.
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Financial & PerformanceBT guidance: toned down but on track
Q1 FY26–27 guidance: BT resets near- and mid-term forecasts after ‘discontinuing’ hived-off BT International, with the division’s long-time drag meaning its disappearance is barely noticed on the earnings front (more so on revenue). CEO says the Group remains ‘on track’, albeit with a knock this FY.
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Financial & PerformanceBT: CEO Kirkby sets the stage, but payoff still pending
Q1 FY26–27 overview: BT opened its current FY with a solid but unspectacular quarter, as operational progress across Openreach, Consumer, and Business points to improving momentum, but stronger financial benefits are still yet to emerge.
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Products & ServicesUK fibre: TiVo’s Freely momentum unlocks altnet multiplay
Interview: As customer retention becomes paramount, UK fibre service providers are re-evaluating the strategic value of multiplay. Several altnets are at contract stage with streaming TV platform provider TiVo as sell-out success of the Freely-enabled Aero puck helps make the case for convergence…
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PeoplewatchBT Peoplewatch: UK rivals trade Networks R&D and SMB leaders
July 2026 edition, featuring: the introduction of VM O2’s Catherine Amran to lead BT’s small business segment; networks R&D fellow Maria Cuevas moving the other way; a new BT Mobile product lead being appointed, following the B2C relaunch; and Gavin Patterson picking up another boardroom seat.
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Operations‘Reimagine, rethink, rewire’: BT wants AI to go beyond mere cost-cutting
DTW Ignite: Peter Leukert, Claire Gillies, and Gabriela Styf Sjöman showcase BT’s effort to get to the true value of AI: new revenue streams, strengthened customer trust, and reimagined network operations…
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Analyst BriefingBTwatch: context-aware network mission gets moving
Analyst Briefing: Reza Rahnama has pitched the benefits of BT’s context-aware network ambitions for mission-critical comms; network slicing and L4S in the works as 5G SA the primary focus; EE’s lauded for role in ESN; Openreach lined up to bid on Welsh broadband mega-contracts…
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Analyst BriefingBTwatch: BT gets its AI wings, swoops on enterprise opportunity
Analyst Briefing: CEO Allison Kirkby happy with progress at the Group in the FY, but with the usual room for improvement across all divisions. B2B gets busy with AI, cybersecurity, and MVNOs at the fore; B2C gets mobile; and the ‘transformation’ machine rolls towards another 40,000+ job cuts…
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PeoplewatchBT Peoplewatch: Plusnet chief expands brief as multi-brand strategy makes mark
June 2026 edition: BT taps the banking industry for digital and transformation expertise; the renewed multi-brand strategy prompts pivots at Consumer; Openreach beds in nascent CX division; and a Data & AI vacancy opens up at BT Digital…
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Financial & PerformanceBT boss ‘having fun’ amid transformation challenge, industry noise, global turbulence
FY25–26: CEO Allison Kirkby relishing challenge two years in, claiming progress in place and runway for more through further cost-cutting, a B2B reset, and Consumer momentum leveraging Openreach strengths. Conversion still lacking, but management not short of optimism…
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Financial & PerformanceBT ‘on the right path’ but braced for near-term decline
FY25–26: Expectations set for marginal revenue decline in coming FY, but management confident in medium-term prospects as capex tapers and free cash flow balloons.
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Financial & PerformanceBT hunts for further cuts
FY25–26: after delivering its first £3bn savings goal ahead of time, and kicking on with another immediately after, BT has now expanded the programme by £700m and given itself an extra year to hit the new target.
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Financial & PerformanceBT’s retrenchment puts domestic struggles under the spotlight
FY25–26: BT claims to be delivering on its UK-focused, next-gen network-led strategy, but continues to struggle with outcomes as revenue falls and familiar problems in B2B hold the Group back.
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Financial & PerformanceFighting fibre with fibre: BT Consumer goes hyper-local in counter-attack against challengers
FY25–26: BT CEO Kirkby trumpets a marginal return to broadband customer growth as an early sign of a Consumer comeback.
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Financial & PerformanceBT’s TNT Sports write-down prompts a reset as exit options emerge
Losing flagship football broadcasting rights mean the joint venture is nearing a subscription revenue cliff edge, but prompts a TNT reset after years of massive rights payments and losses — just as BT’s subscriptions commitments draw to a close and exit options open up.
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Analyst BriefingBTwatch: filling out the B2B shop window
Analyst Briefing: as BT makes a return for consumers, BT’s B2B brand has got to work itself: nationwide slicing in the UK, and a new unified comms platform and STACKIT integration overseas. Elsewhere, a warning on sovereignty regulation from Colin Bannon, rival Vodafone’s UK bulk-up, and a quantum R&D milestone…
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Network & InfraBT to launch ‘nationwide’ network slicing for consumer and enterprise
BT will offer network slices later this year as it positions 5G SA as a monetisation engine, building on early use-case validation.