All BT Consumer articles
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Analyst BriefingBTwatch: connecting rural reaches, shuttering legacy
Analyst Briefing: EE signals confidence in latest Emergency Services Network update; Openreach advances exchange closure programme; Business signs multimillion-pound deals; progress made on Project Gigabit…
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Network & InfraEE closes in on Emergency Services Network coverage target
EE’s ESN delivery lead Tomas Vanderick tees up imminent network rollout milestone, and charts a course to full service ready launch via capacity and resilience stress tests. With indoor rollout beginning this year, and capacity testing at major events, the long-delayed programme is finally approaching operational readiness, but risks remain…
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Analyst BriefingBTwatch: getting savvy with data and AI
Analyst Briefing: AI in focus, as ever, as BT appoints a new exec to ‘enable and scale’ the tech across the Group; Openreach turns 20 and boasts of a full-fibre coming-of-age; BT Wholesale puts roaming eSIMs on the radar for MVNO business…
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PeoplewatchBT Peoplewatch: AI guru brought in to ‘scale and enable’ tech
January 2026 update, including the entrance of a new AI director to drive “scaling and enabling”; transformation appointments at Networks and Business; another International top-team change; plus 20+ senior and strategic changes across the Group…
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Analyst BriefingBTwatch: pulling back stateside to sharpen B2B focus
Analyst Briefing: the Group’s overseas B2B rethink claims another victim as BT Federal gets sold off; a wave of senior leadership shifts to close out 2025; and BT reflects on MPN successes, looks forward to quantum’s move from theory to reality, and tees up XGS-PON testing for next-gen networks…
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PeoplewatchBT Peoplewatch: Openreach sharpens commercial edge with altnet exec
December 2025 update: BT adds more industry nous to aid transformation from the Strategy & Change organisation; BT International’s senior leadership team undergoes further early tweaks; and Openreach brings in an altnet exec to ‘sharpen’ its commercial edge…
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Analyst BriefingBTwatch: going sovereign; leveraging AI
Analyst Briefing: BT launches a sovereign option for UK enterprise customers; prepares for the way for intent-based networks with AWS; and partners industry to protect against the rising cybersecurity threat…
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Analyst BriefingBTwatch: lawsuits, losses, and leveraging networks
Analyst Briefing: CEO Allison Kirkby claims ‘solid delivery’ in the first half of the year, but no end is in sight for market challenges at all units. Investment in networks remains a focus, with next-gen services coming on line as legacy infra is shut down…
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Financial & PerformanceIn it for the long haul: BT CEO stays course despite knockbacks
Q2/H1 FY25–26 roundup: Allison Kirkby declares BT to have produced a ‘solid’ six months, and remains bullish on long-term promises, but earnings are yet to reflect efforts as rivals puts pressure on pricing and poach customers…
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Financial & PerformanceGuidance: modest FY to give way for BT’s ambitious 2030 vision
Q2/H1 FY25–26: lack of ambition in FY targets ensures BT remains on track, but end-of-decade goals require transformation acceleration, and soon…
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Financial & PerformanceSpend: BT leaning on AI, job cuts to fuel cost-savings agenda
Q2/H1 FY25–26: cost-cutting agenda running ahead of schedule, and more momentum could be added as AI is deployed more widely and new Chief Digital Officer Peter Leukert gets his hands dirty. Headcount cuts are another major earnings driver as Business and Openreach shrink back…
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Financial & PerformanceIn-depth: BT falling back amid competition
Q2/H1 FY25–26: Group in decline across most metrics of note, but management confident that groundwork (and network) is being laid for a bounce back soon…
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Financial & PerformanceBT says Consumer ‘holding up’, despite ARPU slide — rejects MVNO B-brand
Q2/H1 FY25–26: UK incumbent ready to “compete and defend” against budget-focused rivals, doubling-down on unchanging multi-brand and convergence retail strategies. But lag in system means premium-first efforts are yet to be reflected in poor financials…
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Network & InfraOpenreach turns up the heat on legacy network migration as deadline looms
Access provider wields both carrot and stick in bid to hasten analogue-to-digital migrations, with price hikes and rental discounts among the incentives. Altnet rivals riled, CPs ‘welcome’ the move, and BT/Openreach set to benefit after initial 18-month drag…
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PeoplewatchBT Peoplewatch: brand strategy remains in the spotlight, former CEOs line up boardroom gigs
20+ senior and strategic changes across BT in November’s edition, including another notable appointment in the Group’s effort to revitalise its stable of brands; rumours that former CEO Philip Jansen is set for another high-flying boardroom role; network and security leadership changes; and more at TNT Sports, EE, and BT Business…
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Consumer (B2C)BT weighs budget mobile flip-flop as MVNO competition hots up — report
Rumours resurface of a B-brand mobile revival, just 18 months after BT pulled Plusnet out of the segment. While CEO Allison Kirkby’s return to multi-brand in consumer may well require a targeted discount marque to match rivals, also-mooted MVNO acquisition would be more surprising…
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Analyst BriefingBTwatch Analyst Briefing: Watson passes the network strategy baton
Latest from BT and its interests, including quantum chat from Capacity Europe, fibre competition from INCA Summit, Howard Watson’s imminent departure and Greg McCall’s promotion, and more from Italy, Ofcom, and EE…
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Analyst BriefingBTwatch Analyst Briefing: Openreach defends discounts as rivals cry foul
Latest from BT, including Openreach’s controversial copper-to-fibre discounting, regulatory tensions in Ireland, and the fall of BT’s drone venture…
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PeoplewatchBT Peoplewatch: European rollback leads to regional leadership swaps
25+ senior and strategic changes at BT/Openreach, including senior swaps at BT Sourced; another series of brand and marketing appointments at Group-level; and new BT International regional leads following Retelit’s Italia acquisition…
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Analyst BriefingBTwatch Analyst Briefing: Bharti pulls up a pew
Latest from BT as its part-owner Bharti further cements its strategic position with a pair of boardroom seats; EE taps Ericsson tech to bolster 5G strengths; Ofcom prepares to allocate more spectrum; BT wins in Edinburgh…