BT Peoplewatch: Plusnet chief expands brief as multi-brand strategy makes mark

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• Themes: Artificial intelligence (AI); Automation; Corporate restructuring; Customer experience (CX); Digital transformation; Enterprise strategy; Network transformation; Operational excellence; Telecommunications workforce; Transformation programmes.
• People: Adam Pfleger; Ankur Jain; Ben Blendeman; Brendan Keenan; Christopher Howe; Christopher Read; Claire Gillies; Dave Pankhurst; David Leather; Edoardo Giona; Francesca Rea; Gareth Turpin; Giles Barron; Ian Cheshire; Jeff Hillis; Joanna Carman; Kanishka Narayan; Keith Goldman; Liz Kendall; Mark O’Flaherty; Marta Tejero; Niamh Shiels; Raj Chadha; Rashi Bhatla Chatrath; Simon Evatt; Steve Huntley; Steve Wiley; Sue Glew; Suzanne Ellison; Tim Rowbottom.
• Geographic: Asia-Pacific; Central Americas; Europe; Europe Middle East and Africa (EMEA); Germany Austria and Switzerland (DACH); India; Middle East; United Kingdom (UK).
• Organisations: Accenture; American Express; BT; BT Business; BT Consumer; BT Digital; BT Group; BT International; CrowdStrike; Daisy Group; HSBC; Lloyds Banking Group; NewDay; North Highland; Ofcom; Openreach; SSE; TechSee; Telefónica; Virgin Media O2.