All Voice articles
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M&ATalkTalk Business to merge with ARO, bolster managed IT services strategy
Provider agrees to merger with ARO to create scaled-up managed IT services entity with £200m in annual sales. Deal could see TalkTalk Business advance its strategy to transition from enterprise connectivity player to cloud and IT solutions partner, following separation from TalkTalk Group.
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Partnerships & AlliancesVodafone deepens Telenor ties, becomes international voice gateway
In-depth: Vodafone deepens strategic Nordic relationship to take in international voice, building on Procure & Connect alliance, exploiting UK Group’s scale, and supporting Telenor’s strategic pivot to home region ‘optimise’ and ‘focus’.
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TechnologyTelefónica expands B2B portfolio with voice AI tech
Operator offers AI-powered transcription and virtual assistants to Spanish enterprises, marking latest step in planned modernisation of B2B comms portfolio. Launch highlights voice as a key area for telco AI innovation, as Telefónica and other European telcos tinker with the technology…
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Financial & PerformanceBT Business emerges from valley, greeted by mountain
Q1 FY26–27: Challenged division posts second successive quarterly revenue growth and enters final year of legacy voice services, escaping the drag that has contributed to a decade of decline. Turnaround far from over, however, as post-PSTN, post-BT International carve-out life nears…
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Products & ServicesGreece’s OTE preps AI Calling
DT-controlled Greek incumbent indicates it is close to releasing a next-gen call translation and assistance tool as part of wider, AI-infused portfolio expansion plans covering both the B2B and B2C markets.
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OperationsVodafone Turkey spins up Data & AI hothouse
OpCo combines multiple teams to create a new Data & AI division, as well as AI Board to speed up evaluation and execution of AI initiatives. Decision comes as operator continues to serve as a key AI testbed as part of Vodafone Group’s wider strategy for the technology…
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Network & InfraGamma’s Edge Migrate: turning the UK’s PSTN switch-off into a strategic channel opportunity
Interview: As of February 2027, PSTN will be no more in the UK, but there remain millions of legacy connections. Gamma has deployed its Edge Migrate service to help partners convert a foreboding migration challenge into an enhanced upsell opportunity for voice and security. Learn more…
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Network & InfraGermany’s O2 advances cloud push as Mavenir IMS migration begins
Telefónica OB shifts first 100,000 mobile customers onto new cloud-based IMS system, with process to accelerate over the next two years. Move sees telco advance cloudification push in which Mavenir remains a key technology partner…
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InnovationTelefónica tests out real-time call translation
Group is exploring a move into network-based translation and transcription as part of new-wave innovation programme centring on 5G SA and AI.
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Strategy & ChangeAge of outcomes: Gamma empowering SPs with global expansion, portfolio diversification
As turn-of-the-decade markets mature, communications platform provider Gamma is charting a new course for its service provider partners, leveraging strategic expansion into Asia-Pacific and promoting portfolio diversification to differentiate and unlock new revenue streams.
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Products & ServicesVoice gets an AI makeover: DT and Telefónica chart the course from AI-integrated to AI-native
MWC26: AI is ‘making voice sexy again’, according to Deutsche Telekom and Telefónica, speaking on a Mavenir-hosted panel exploring how the transition to AI-driven networks unlocks new monetisation opportunities, drives hyper-customisation, and paves the way for autonomous, agentic telco operations.
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Products & ServicesVodafone seeks to rebuild trust in voice with network APIs
Vodafone has launched a caller ID network API in the UK, with US voice security partner Hiya ‘buying in’ to Group’s ‘novel’ standards-based approach to building consumer trust…
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Venturing & InvestmentsDT adds agentic AI biz Decagon to venturing portfolio
DT’s corporate venturing arm T.Capital continues to expand its AI investment portfolio by backing Decagon’s Series-C fundraise, with the operator launching a commercial pilot in parallel…
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Products & ServicesDT adds 5G slices onto emergency comms menu
Tie-up with Motorola Solutions sees 5G-based MCX solution brought into operator’s portfolio for public safety organisations.
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Financial & PerformanceRe-booting Plusnet cuts jobs, ‘streamlines’ operations
BT’s no-frills broadband brand posts another year of decline as it resets and restructures.
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B2BOne Touch Switching gathers momentum as attention turns to enterprise
Connected North: TOTSCo CEO Paul Bradbury talks up first several months of OTS in action, with lessons and technology now being put to use in enterprise switching trials.
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Venturing & InvestmentsDeutsche Telekom invests in voice AI startup ElevenLabs
Group’s corporate venture arm T.Capital splashes out on a strategic stake in UK-based artificial intelligence voice startup ElevenLabs with intentions to roll out the popular tech to customers.
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Network & InfraTelefónica stays on as Spain’s universal service provider
Operator to retain regulatory obligations to ensure universal internet access and voice service provision in Spain until end of 2026, as other operators not keen to take over role. Regulator CNMC proposes that government enforce further speed and data volume upgrades… Normal 0 ...
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Network & InfraBT seeks smooth B2B transition with 2G switch-off
Group seeks to ensure business customers’ transition from 2G to modern networks is as seamless as possible, as networks chief Howard Watson announces prep to support them in the process.
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Public AffairsBT beats landmark class action case, cleared of unfair pricing
Competition Appeal Tribunal dismisses first-of-its-kind collective class action against BT, having found it to be charging ‘excessive’, but not ‘unfair’, prices.