All Transformation (change) articles
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InterviewBattle scars and skin in the game: VOIS breaks out from Vodafone’s captive shared services
Deep dive: by stepping out of the shadow, the once-captive telco shared services business is rewriting the playbook for commercial enterprise ‘shared intelligence’ as a standalone powerhouse. With Accenture on side, and tapping Vodafone Business and others for go-to-market, leaders Gary Adey and Chris Meads tell TelcoTitans that VOIS is an increasingly ‘big lever’ for its parent to pull…
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Strategy & ChangeVIRTUS bets on tier-two Europe in ‘speculative’ data centre expansion
Interview: Macquarie-backed operator VIRTUS Data Centres is accelerating its European ambitions with a speculative build model, targeting tier‑two metros to stay ahead of hyperscaler demand and replicate a tried-and-true campus model. Business Development VP Christina Mertens talks ambition, strategy, and investor backing…
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Strategy & ChangeOrange’s AI supremo Steve Jarrett: ‘There’s no magic, it’s just doing our job’
Steve Jarrett, Orange’s Chief AI Officer, talks through how the operator is going to execute — and validate — the value gains it is targeting, as part of new Trust the Future strategy. Key challenges revolve around culture, data governance, and agent development and management, he says.
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Network & InfraFrom defence to attack: CSG’s blueprint for telco AI transformation
Interview: Telcos risk losing to nimbler rivals unless they accelerate AI readiness. CSG argues that operators must simplify legacy customer systems, speed service innovation, and nurture scalable ecosystems — or face losing strategically vital B2B growth opportunities whilst defending declining legacy markets. Learn more…
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PeoplewatchDT−Orange procurement JV names new CEO
BuyIn appoints current finance and HR chief Michael Rubas as its new CEO, as Béatrice Felder retires. Move comes as the JV seeks to create additional value in the coming years through digitalisation and pricing optimisation…
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InterviewBoldyn’s marathon man: Brendan O’Reilly on building ‘win‑win’ shared networks for the UK
Interview: Boldyn’s UK&I CEO draws lessons from Olympic‑grade collaboration to map a shared‑success playbook — revealing how long‑term partnerships are set to underpin the UK’s 5G and national digital infrastructure leap, and where everyone, from MNOs to local government, wins together.
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Financial & PerformanceIn depth: BT loses customers but claims to be building ‘momentum’
Q3 FY25–26: In patchy performance, BT International remains on the turnaround starting line, BT Business is limping heavily, and BT Consumer has not picked up the network advantage baton handed to it by Openreach. The latter, however, continues to put in work to provide management with something positive to talk about…
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M&AUK: Freedom Fibre-Truespeed combine as cashed-up consolidator
In-depth: Strongly-backed, M&A-proven duo merging to create scaled, integrated altnet with 400,000+ footprint in England, boasting rare financial headroom in debt-laden sector, and positioned to drive further consolidation (and fill a Netomnia void?)…
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Network & InfraMoving fast to fix things: how AI-driven network assurance is reshaping global telecoms
As telcos intensify their drive toward automation and autonomy, assurance becomes the cornerstone of transformation. Learn from North America’s pioneering migrations to Europe’s multi-OpCo transformations how AI-driven, data-centric OSS evolution is reshaping network reliability, service quality, and customer trust…
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M&ALondon fibre shake-up: ‘aggressive’ ex Macquarie investors swoop on distressed G.Network
In-depth: £500m later, lender patience exhausted, and investors sidestepped — London altnet falls into hands of FitzWalter. As ‘ruthless’ distressed asset specialist swoops on unloved fibre builder, TelcoTitans considers whether bold move signals long-awaited reality check for UK fibre valuations and consolidation…
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M&ASwisscom completes Vodafone Italy integration, network and IT up next
Vodafone Italy now formally subsumed into Swisscom’s Italian business Fastweb, a year after the acquisition was completed.
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PeoplewatchBT Peoplewatch: Openreach sharpens commercial edge with altnet exec
December 2025 update: BT adds more industry nous to aid transformation from the Strategy & Change organisation; BT International’s senior leadership team undergoes further early tweaks; and Openreach brings in an altnet exec to ‘sharpen’ its commercial edge…
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PeoplewatchTelefónica boss ends year with a final flourish of axe
Telefónica puts a final paint stroke on 2025’s drastic Exec Team refurnish with the announcement of finance boss Laura Abasolo’s departure. Her exit does not come as a shock given she was last one standing in the top lieutenant line-up of former Executive Chairman José María Álvarez-Pallete…
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Suppliers & SCMTata wins big as Virgin Media O2 outsources IT — report
UK operator said to have signed a billion-dollar deal with Indian IT services giant. VM O2 has been handed a mandate from Madrid to modernise systems and processes, and has mooted a major external sourcing agreement to come…
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Public AffairsUnions call on Telefónica for ‘one last effort’ on strategic reorg
Talks continue between employee reps and bosses over Group’s latest planned round of cutbacks.
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Network & InfraBT seeks to bring self-healing network vision to life, with a little help from AWS
Mobile networks lead Reza Rahnama says earlier attempts to deploy AI in the network fell short, but programmable 5G SA, with AWS architecture, means intent-based networks will soon be a reality…
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Network & InfraThe service assurance gap: why ‘make do and mend’ fails modern networks
As network cloudification accelerates, a critical gap is emerging between next-generation ambitions and rapidly ageing service assurance systems. Explore the strategic roadmap for replacing outmoded operations with AI-enabled, closed-loop automation that drives business value.
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Network & InfraInto the Bleu: Orange plans major enterprise app migration
Orange Business plans to migrate 70% of its IT infrastructure to the independent cloud platform Bleu, a joint venture between Orange and Capgemini.
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Financial & PerformanceGuidance: H1 pace allows for H2 slowdown as Vodafone moves into cleaner air
Q2/H1 FY25–26: Group reaffirms FY outlook but expects to hit the upper end of earnings and free cash flow targets, buoyed by a strong first half that allows for lower growth in Q3 and Q4. Outgoing CFO Luka Mucic weighs prospects after he leaves and finds ‘net positives’…
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Financial & PerformanceSpend: capex down, opex up as Vodafone reaches ‘appropriate’ scale
Q2/H1 FY25–26: with the Group’s capital structure ‘reset’, CEO Margherita Della Valle considers investment levels to be at the right level in each market: spend balloons at newly scaled UK, Germany finds efficiencies and reduces capex, broadly stable elsewhere.