All ServiceNow articles
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Strategy & Change‘Ripping off the plaster’: BT braces for short-term pain to right long-term B2B wrongs
BT Business CEO Bas Burger warns that the division’s turnaround programme will be necessarily painful, with benefits only set to emerge after a difficult beginning.
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Vendor VoiceProdapt: Domain specialist service providers can help telcos go beyond opex reduction
Telcos should zoom out of their opex focus and pursue the top‑line improvement potential inherent in their networks with enterprise customers, believes Prodapt.
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PremiumBT builds up contact centre offering with partner duo
BT extends partnership with Five9 and ServiceNow to provide Business services.
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PremiumBT builds on ServiceNow ties with contact centre collab
BT extends partnership with IT simplification ally to provide Business services.
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Network & InfrastructureBT’s Mehta gets the architects in for IT rebuild
Trio of architecture directors assigned to BT’s customer-facing units as part of Harmeen Mehta’s organisational changes.
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Partnerships & AlliancesT-Systems amps up AMBIKA to tackle ‘fragmented’ EV charging
DT enterprise arm forms collaboration with ServiceNow, ENIO, and Comfortcharge.
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PremiumT-Systems wields ServiceNow tools for transformation
ServiceNow project management solutions leveraged to integrate T-Sys workflow.
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Products & ServicesBT to launch Eagle-i security as statement of intent
New cybersecurity platform to debut in coming months, as a flagbearer for Global’s re-energised and evolving digital portfolio. Creation of internal digital, threat, and network units within Global enabling integration of new solutions across traditional and cloud-based services. Workflow platform provider ServiceNow namechecked as a crucial partner.