All Rachel Higham articles

  • btw320-tt-group-creates-new-digital-division
    Strategy & Change

    BT turns to disruptive AI veteran in pursuit of Ambition 2030


    Airtel CIO Harmeen Mehta bringing even greater AI advocacy and a ‘big tech’ frame of mind to BT’s new Digital division. Philip Jansen looking at bigger picture beyond fibre rollout as he sees Group’s future in delivering a UK platform for software-defined services.

  • btw319-people-generic

    BT people moves: IT executives reshuffled


    IT Managing Director Rachel Higham confirmed her departure, leaving a vacancy for the all-important IT transformation project. Changes to Group’s regional management, including the exit of BT’s England Director and a new Openreach Scotland chair. High-profile alumni take advisory spots at UK regulators.

  • btw318-tt-rachel-higham

    IT transformation lead Rachel Higham leaves BT


    Higham, Managing Director of IT, leaves a vacancy currently plugged by key lieutenant Mark O’Flaherty. Exec appointed CIO at advertising giant WPP. Self-styled “Chief Sherpa” leaves with substantial transformation work still to be done, despite marked progress.

  • btw315-people-tt-lees

    BT people moves: leadership switch and a new lead for Scotland at Enterprise


    Shuter gets lined up for a BT Enterprise takeover after outgoing McQuade takes his leave.

  • btw306-05-03-03 Simple vase
    Strategy & Change

    BT Group’s change of culture and strive for simplification


    One theme of BT Technology’s 2019 Business Briefing event was the importance of cultural changes within BT’s IT department. The need to foster an environment more widely across the division and Group that will enable a digital transformation, driven by simplification and automation, was seen as an essential goal. ...

  • btw306-05-02 Motherboard
    Strategy & Change

    Watson “lifts the veil” on BT Technology


    A converged core is the key big project for BT Technology, creating potential for new platforms and more efficient seamless service delivery. Big spending division focused on strategic sourcing, and creating savings by attacking legacy systems. Watson is anticipating BT building a range of data-driven business models ...

  • Rachel Higham, Managing Director of IT at BT, reviewing Da Vinci project progree

    BT Group scales new peaks with IT transformation expedition


    The Da Vinci project is putting human-centric design at the core of BT’s IT approach, requiring a fundamental change in outlook for the telco. Higham’s programme helping BT cut IT costs by nearly 40%, while improving internal perceptions of the Group’s IT function through new services. Da Vinci approach ...

  • Nik Willetts, Chief Executive, TM Forum (Digital Transformation World 2019, Nice)

    TM Forum’s DTW19 event underlines need for collaboration and speed


    The telecoms industry’s annual pilgrimage to Nice on the French Riviera is set to take on a somewhat different tone in 2020. France has become inextricably linked with the flagship TM Forum (TMF) event – apart from two forgotten years in Dublin – but, following its rebranding as Digital Transformation World in 2018, the event now looks set to transfer to Copenhagen, apparently in order to provide more space.