All Rachel Higham articles
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PeoplewatchBT Peoplewatch: Openreach names rural fibre and complex build chief
February 2026 update, including Garret Kavanagh as Complex Engineer lead at Openreach; new CISO at BT International; towers boss pivots to InfraCo brief; ex-BT tech duo exit cyberattack-hit M&S…
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PeoplewatchBT Peoplewatch: high-profile exits at Group, Openreach, amidst digital imports
20+ senior and strategic changes at BT, including a transformation guru brought in from KPN to lead Business recovery; policy and regulation in focus at Group level; IT architecture swaps at Digital; and convergence expertise imported to support EE ambitions…
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Analyst BriefingBTwatch Weekly: CEO claims ‘solid start’ but warns of tumultuous year to come
Latest from BT and its interests, including: a Q1 report that tees up plenty of turbulence to come, but with a recovery scheduled within the next 18 months; a massive ESN contract in the works with BT despite equally substantial delays in recent years; and new digs for the former CEO…
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PeoplewatchBT tech veterans reunite at M&S
BT’s Chief Architect Josie Smith has started a new role as CTO for food and fashion retailer Marks & Spencer.
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PeoplewatchBT Peoplewatch: Business loses Strategy Director to NaaS partner
February 2024 update: digital infra investor Digital Realty hires Sampic for CSP team; DT places a technocarat on BT board; updates at B2B and Media & Broadcast; Higham resurfaces at M&S; and more…
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Strategy & ChangeBT turns to disruptive AI veteran in pursuit of Ambition 2030
Airtel CIO Harmeen Mehta bringing even greater AI advocacy and a ‘big tech’ frame of mind to BT’s new Digital division. Philip Jansen looking at bigger picture beyond fibre rollout as he sees Group’s future in delivering a UK platform for software-defined services.
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PremiumBT people moves: IT executives reshuffled
IT Managing Director Rachel Higham confirmed her departure, leaving a vacancy for the all-important IT transformation project. Changes to Group’s regional management, including the exit of BT’s England Director and a new Openreach Scotland chair. High-profile alumni take advisory spots at UK regulators.
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PeoplewatchIT transformation lead Rachel Higham leaves BT
Higham, Managing Director of IT, leaves a vacancy currently plugged by key lieutenant Mark O’Flaherty. Exec appointed CIO at advertising giant WPP. Self-styled “Chief Sherpa” leaves with substantial transformation work still to be done, despite marked progress.
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PremiumBT people moves: leadership switch and a new lead for Scotland at Enterprise
Shuter gets lined up for a BT Enterprise takeover after outgoing McQuade takes his leave.
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PremiumBT Group’s change of culture and strive for simplification
One theme of BT Technology’s 2019 Business Briefing event was the importance of cultural changes within BT’s IT department. The need to foster an environment more widely across the division and Group that will enable a digital transformation, driven by simplification and automation, was seen as an essential goal. ...
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Strategy & ChangeWatson “lifts the veil” on BT Technology
A converged core is the key big project for BT Technology, creating potential for new platforms and more efficient seamless service delivery. Big spending division focused on strategic sourcing, and creating savings by attacking legacy systems. Watson is anticipating BT building a range of data-driven business models on the ...
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OperationsBT Group scales new peaks with IT transformation expedition
The Da Vinci project is putting human-centric design at the core of BT’s IT approach, requiring a fundamental change in outlook for the telco. Higham’s programme helping BT cut IT costs by nearly 40%, while improving internal perceptions of the Group’s IT function through new services. Da Vinci approach ...
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EventwatchTM Forum’s DTW19 event underlines need for collaboration and speed
The telecoms industry’s annual pilgrimage to Nice on the French Riviera is set to take on a somewhat different tone in 2020. France has become inextricably linked with the flagship TM Forum (TMF) event – apart from two forgotten years in Dublin – but, following its rebranding as Digital Transformation World in 2018, the event now looks set to transfer to Copenhagen, apparently in order to provide more space.