Operations & Transformation – Page 19
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Operations
Telefónica Tech unveils digital operations hub at Madrid HQ
New Digital Operations Centre forms part of the Group’s Innovation and Talent Hub transformation strategy.
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Strategy & Change
Why the best transformation programmes are built around purpose and people
Real-world CEO learnings and best practice from Colt’s Gilder and Teradata’s McMillan. Transformation must be based around purpose that resonates with employees.
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Public Affairs
Deutsche Telekom strikes wage deal with union
Agreement on wage increases reached after third round of talks.
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Operations
BT targets skills shortage with Digital Campus plans
Ongoing skills transformation programme will see a virtual learning environment established, dubbed a “one-stop shop” for employee development. Internal reskilling and upskilling remain central to Group’s sustainable growth plan.
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Network & Infrastructure
OTE passes 650,000 premises with full fibre
Plan to pass three million premises by 2027 looks on track. Broadband upgrades to premises outside FTTP footprint gather momentum. Rival Vodafone Greece announces “acceleration” of fibre access rollout.
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Operations
Indus seeks to move on from “nail-biting” Vi crisis
Indian tower giant sees “discomfiting” client payment worries subsiding
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Partnerships & Alliances
BT continues “dramatic simplification” with cloud-first AWS deal
Five-year agreement adds to recent contract with Google Cloud to advance operator’s digital transformation and simplification drive. AWS named preferred cloud provider for internal applications.
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Network & Infrastructure
Modular IT estate will make BT a ‘digital talent magnet’
Consumer Digital MD Kevin Lee labels in-house skills and capabilities a priority as BT aims to attract talent in UK and India. Commitment to “reuse” approach to development as part of Group’s digital transformation, with heightened reliance on collaboration. Challenges at Consumer include complex legacy architecture, with simplification deemed ...
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Public Affairs
“If you’re a bully, you get a pasting”: union continues BT bashing, confirms action ballot
Communication Workers Union Annual Conference galvanises members as it takes fight to BT. Industrial action ballet to go ahead “as soon as possible”. “These people have no integrity” says Deputy General Secretary Andy Kerr.
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Partnerships & Alliances
Still no date for Safaricom Ethiopia launch
STE indicates it is close to reaching network-sharing agreements with Ethio Telecom. Changes to national payments law should pave way for M-PESA.
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Operations
Vodafone exec hails big data benefits of Google Cloud
Ignacio Garcia says Vodafone collaboration with Google Cloud Platform has helped improved customer satisfaction and lower TCO. Platform processed more than 100 exabytes from Group operations in 2021.
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Operations
Telefónica tightens management focus for Spanish platform play
Previously heralded Industry Verticals unit now up and running as Telefónica implements a more ambitious multi-play strategy. Growing Wholesale business receives dedicated leadership, while regional management will take greater role in supporting B2B sector. Brand manager Serrahima given broader remit to improve customer experience in all sectors.
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Strategy & Change
Embrace the era of “never normal” — Teradata CTO Stephen Brobst
Telcos must learn from financial services peers and embrace disruption as a welcome driver of innovation. Resilient telcos that use data-driven insights to innovate will thrive, while brittle players that oppose disruption will atrophy.
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Operations
Telekom Deutschland CEO urges regional decision making
First meeting of five ‘Regio Circles’ takes place in Berlin. Gopalan keen to empower local customer-facing units to improve end-user experiences. Fibre and 5G services a priority.
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Strategy & Change
Telekom Deutschland to change tariffs in fight against ‘cheap is cool’ mentality
TDE Sales & Service lead Ferri Abolhassan says tariffs will be restructured later this year. Customer satisfaction a priority, with service identified as a key differentiator.
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Strategy & Change
Telcos seek security in the cloud as 5G grows
Telefónica’s Patricia Diez Munoz acclaims 5G security credentials, but edge deployments and multi-vendor environments bring new challenges. Neil McRae of BT positions security at the fore of cloud-native transformation and calls on vendors to finally ditch legacy attitudes to security, and the days of “stupid passwords”.
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Operations
Vivo refocuses M&A strategy with CVC launch
Vivo Ventures expected to become one of the largest CVCs in Brazil. Plans to invest BRL 320m across a number of startups over the next five years.
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Operations
Deutsche Telekom setting up new IT consulting arm
New consultancy business added to brief of Group CIO Peter Leukert. Move appears designed to support Group’s ERP transformation. Step comes amid wait for confirmation of ERP outsourcing deal with Accenture.
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People
“Stability and continuity” key as Al-Saleh extends T-Systems stay
Chief Executive agrees to continue leading the business until at least 2027. Will guide T-Systems through “the next phase” following four-year transitional period.
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Operations
Cost-cutter and digitiser _VOIS: Vodafone’s agent of change lands in three new Local Markets
Vodafone Intelligent Solutions said to have created new bases in Albania, Turkey, and the UK. Group’s long-term centralisation efforts netted over €1.2bn in savings in the three years to March 2021.