All Digital transformation articles
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B2BVi taps PwC for agentic AI push
Vodafone Group’s Indian affiliate Vi has teamed up with PwC India to launch an AI lab pitched at “agentic enterprises”, as the operator looks to build out its B2B credentials after securing long-await clarity and relief on its government dues.
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OperationsAgentic AI forces telcos to rethink data, skills, network operations
Orange, Vodafone, and Telenor execs consider AI’s toughest challenge to be capturing human expertise, organisational context, and the guardrails needed to let agents acts safely.
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OperationsTech Mahindra completes large-scale takeover of Orange B2B teams
Indian services giant indicates major new outsourcing and tech development relationship with Orange Business is now up and running, boosting top line and headcount.
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Finance & StrategyTelia trims headcount as Europe leans on efficiency
Telia becomes the latest European telco to announce a round of job cuts, joining a trend of operators reshape workforces, decentralise decision-making, and seek higher returns from maturing fibre and 5G investments.
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Analyst BriefingOrangewatch: Is Orange in M&A talks in Africa?
Analyst Briefing: reports of a potential Ghana expansion, full integration of the Spanish operation, and the wait for French consolidation goes on. Plus more from Orange Business, and across the Europe and Africa footprint…
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Finance & StrategyUK’s Tesco Mobile hits six million customer mark
UK’s largest MVNO continues to expand its customer base and revenue, in reflection of the competitive challenges value-focused mobile providers are posing to UK mobile network operators in the current constrained market.
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B2BO2 remixes B2B mobile portfolio in bid for value uptick
Tariff rework forms part of broad strategy switch-up at German operator as it seeks to regain ‘profitable growth’ through new partnerships, services, and efficiencies.
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Finance & StrategyTelefónica yet to perfect Transform & Grow mix
Q2 FY26 overview: Telefónica completes first half of financial year in strong position, thanks to ongoing strength in its domestic business and Brazilian growth engine. But the operator’s progress remains two-speed and it is adopting extra measures in Germany and UK in a bid to secure a more consistent, broad-based platform for growth.
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InterviewiQmetrix to telco: ‘Your next customer may not be human’
Interview: Jason Raymer explains why a better strategy is needed for omnichannel retail, and why an architectural “system of intelligence” is required to bridge digital and physical operations for operators to differentiate on service.
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PeoplewatchDeutsche Telekom Peoplewatch: change-at-the-top in finance, infra, and tech
July 2026–August 2026 update: The latest roundup of DT people movement, including a Board of Management rejig that brings new faces into the operator’s tech and finance leadership; changes in the senior layer of infra businesses GD Towers, Deutsche Telekom Technik, and GreenScale, plus Deutsche Telekom Security and T-Mobile US; and new post-DT career steps by high-profile former execs Omar Tazi and Wolfgang Metze.
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Strategy & ChangeOrange Belgium steps up ‘mutualisation’ drive to deepen Group integration
From Dynamic SOC to Livebox, Belgian OpCo increasingly adopts Group commercial playbook, drawing closer to French parent.
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M&ATalkTalk Business to merge with ARO, bolster managed IT services strategy
Provider agrees to merger with ARO to create scaled-up managed IT services entity with £200m in annual sales. Deal could see TalkTalk Business advance its strategy to transition from enterprise connectivity player to cloud and IT solutions partner, following separation from TalkTalk Group.
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M&APolish fibre: DT gets off fence with €1bn Macquarie deal
T-Mobile Poland to spend €1bn on fibre infra and customers from local Macquarie interests, seeing DT make a strategic step-change by freeing Polish business to go beyond whole-buying fibre lines and pursue growth through M&A.
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OperationsBT says 75% of legacy fixed OSS retired after decade-long SRIMS overhaul
Now advanced on fixed-network inventory, data and process unification and simplification, digital OSS chief Ravi Ramachandran has set out how the operator’s graph-based SRIMS platform is intended to underpin automation/AI, digital twins, and NaaS revenue.
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OperationsVodafone cuts ribbon on Portuguese cybersecurity hub
Telco unveils new Global Cyber Centre in Lisbon, with plans to develop new cybersecurity tools and integrate third-party solutions to serve international customers. Group says the new facility reinforces Portugal as a key cybersecurity “hub”…
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M&ATelefónica absorbs Altostratus in latest B2B rejig
Operator to integrate Altostratus into broader cloud and security division, seeking to simplify operations and strengthen team collaboration in the “latest step” of Telefónica Tech’s transformation.
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Operations‘Reimagine, rethink, rewire’: BT wants AI to go beyond mere cost-cutting
DTW Ignite: Peter Leukert, Claire Gillies, and Gabriela Styf Sjöman showcase BT’s effort to get to the true value of AI: new revenue streams, strengthened customer trust, and reimagined network operations…
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Strategy & Changegiffgaff preps fintech side hustle as new CEO eyes deeper customer ties
MVNOs World: Innovative MVNO’s boss Kate Dohaney sees telco connectivity as mere ‘table stakes’ in the AI era and is exploring new routes towards value creation, including events, financial services, and education.
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NetworkVodafone breaks out of PoC jail with autonomous networks ‘killer app’
DTW Ignite: Vodafone and Google Cloud are pushing beyond proof-of-concept theatre, setting out a ‘pragmatic’ blueprint for closed-loop operations where digital twins help build the trust required for real-world network autonomy.
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Strategy & ChangeUtility Warehouse eyes broadband and mobile opportunities as it chases convergence
In depth: Multi-play broadband and utilities provider unveils a five-year plan to drive up mobile, broadband, and insurance, while tapping an AI commercial opportunity. UW may be a litmus test as UK altnets develop retail strategies to go beyond connectivity…