All Digital transformation articles
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InterviewiQmetrix to telco: ‘Your next customer may not be human’
Interview: Jason Raymer explains why a better strategy is needed for omnichannel retail, and why an architectural “system of intelligence” is required to bridge digital and physical operations for operators to differentiate on service.
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PeoplewatchDeutsche Telekom Peoplewatch: change-at-the-top in finance, infra, and tech
July 2026–August 2026 update: The latest roundup of DT people movement, including a Board of Management rejig that brings new faces into the operator’s tech and finance leadership; changes in the senior layer of infra businesses GD Towers, Deutsche Telekom Technik, and GreenScale, plus Deutsche Telekom Security and T-Mobile US; and new post-DT career steps by high-profile former execs Omar Tazi and Wolfgang Metze.
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Strategy & ChangeOrange Belgium steps up ‘mutualisation’ drive to deepen Group integration
From Dynamic SOC to Livebox, Belgian OpCo increasingly adopts Group commercial playbook, drawing closer to French parent.
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M&ATalkTalk Business to merge with ARO, bolster managed IT services strategy
Provider agrees to merger with ARO to create scaled-up managed IT services entity with £200m in annual sales. Deal could see TalkTalk Business advance its strategy to transition from enterprise connectivity player to cloud and IT solutions partner, following separation from TalkTalk Group.
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M&APolish fibre: DT gets off fence with €1bn Macquarie deal
T-Mobile Poland to spend €1bn on fibre infra and customers from local Macquarie interests, seeing DT make a strategic step-change by freeing Polish business to go beyond whole-buying fibre lines and pursue growth through M&A.
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OperationsBT says 75% of legacy fixed OSS retired after decade-long SRIMS overhaul
Now advanced on fixed-network inventory, data and process unification and simplification, digital OSS chief Ravi Ramachandran has set out how the operator’s graph-based SRIMS platform is intended to underpin automation/AI, digital twins, and NaaS revenue.
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OperationsVodafone cuts ribbon on Portuguese cybersecurity hub
Telco unveils new Global Cyber Centre in Lisbon, with plans to develop new cybersecurity tools and integrate third-party solutions to serve international customers. Group says the new facility reinforces Portugal as a key cybersecurity “hub”…
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M&ATelefónica absorbs Altostratus in latest B2B rejig
Operator to integrate Altostratus into broader cloud and security division, seeking to simplify operations and strengthen team collaboration in the “latest step” of Telefónica Tech’s transformation.
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Operations‘Reimagine, rethink, rewire’: BT wants AI to go beyond mere cost-cutting
DTW Ignite: Peter Leukert, Claire Gillies, and Gabriela Styf Sjöman showcase BT’s effort to get to the true value of AI: new revenue streams, strengthened customer trust, and reimagined network operations…
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Strategy & Changegiffgaff preps fintech side hustle as new CEO eyes deeper customer ties
MVNOs World: Innovative MVNO’s boss Kate Dohaney sees telco connectivity as mere ‘table stakes’ in the AI era and is exploring new routes towards value creation, including events, financial services, and education.
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Network & InfraVodafone breaks out of PoC jail with autonomous networks ‘killer app’
DTW Ignite: Vodafone and Google Cloud are pushing beyond proof-of-concept theatre, setting out a ‘pragmatic’ blueprint for closed-loop operations where digital twins help build the trust required for real-world network autonomy.
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Strategy & ChangeUtility Warehouse eyes broadband and mobile opportunities as it chases convergence
In depth: Multi-play broadband and utilities provider unveils a five-year plan to drive up mobile, broadband, and insurance, while tapping an AI commercial opportunity. UW may be a litmus test as UK altnets develop retail strategies to go beyond connectivity…
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Partnerships & AlliancesTCS ‘more than a systems integrator’ as Vantage completes AI-powered platform rollout
Tobias Steinig, Chief Digital Officer at Vantage Towers, says LIRA platform now live across ten-market footprint, aimed at simplifying landlord interactions to create operational efficiencies and accelerate go-to-market.
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Strategy & ChangeCapita: rewired for agentic AI, and inviting telcos onboard
Interview: With hyperscaler alumni now at the helm and Snowflake Intelligence embedded in its AI Catalyst Stack, Capita is betting that agentic will redraw the economics of the contact centre. Chief AI & Product Officer Sameer Vuyyuru explains why telcos should be watching closely.
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Strategy & ChangeOrange cloud boss highlights need for AI ‘blueprint’ to drive tech’s traction
Philippe Ensarguet sees organisational change, not technology, as the biggest barrier to AI adoption at scale.
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Public AffairsDT strikes ‘balanced’ wage deal with trade union
Operator says new collective bargaining agreement with German union reps still leaves enough in the Group pot for network investment, despite acquiescence to wage rises and protection from dismissal for certain employees. HR chief Birgit Bohle describes deal as “balanced”, after DT execs have indicated previous framework was “too generous”…
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PeoplewatchT-Systems taps Indian talent pool for new AI chief
Appointment of Ramesh Revuru as Chief AI Officer reflects parent Deutsche Telekom’s wider AI push and underscores growing role of Indian operations in T-Systems’ delivery of projects and products. The provider has been on a major AI recruitment push as it looks to generate €200m in revenue from the tech this year…
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Network & InfraVM O2 says AI and digital twin are solving fixed network faults faster
UK operator is reducing its fixed network back‑office workload and speeding fault resolution through automated decisioning, having revamped its data architecture to support quicker insight and action…
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Network & InfraDeutsche Telekom steps up Europe NatCo integration
Chief Financial Officer Christian Illek says DT is getting “hands on” with its network of European businesses, in an effort to extract more efficiencies from its regional scale. Targets for ‘harmonisation’ include procurement, network roadmaps, and infrastructure assets. But full centralisation is off the agenda…
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PeoplewatchDeutsche Telekom Peoplewatch: Höttges shores up Board of Management with deal renewals
The latest roundup of DT people moves sees three top bosses sign up to new contracts and provide some steadiness and security after the recent sudden resignation of tech chief Abdu Mudesir. While greenlighting those deals, the Group’s Supervisory Board completes a tech-focused refresh of its own ranks. Elsewhere, T-Systems fills out its newly elevated defence unit and T-Mobile Poland and Telekom Deutschland make senior tech appointments.