All Digital transformation articles – Page 3
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Strategy & ChangeBT Business to slash product portfolio as CEO Burger lifts lid on strategy
B2B division to “do fewer things” in bid to drive efficiency, focus on customer outcomes, seek growth.
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Network & InfrastructureVodafone revamps monitoring capabilities with Celfocus as it eyes billion IoT devices mark
Artificial intelligence, machine learning and sub-second processing capabilities introduced into Vodafone’s monitoring of IoT core services connectivity for oversight of hundreds of millions of IoT connections. Upgrade driven by need to address client frustration over slow fault resolution, as well as internal desire for efficiency improvement. Scalability also key: ...
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Products & ServicesIn depth: BT’s Kevin Lee on Aimee becoming EE’s AI ‘superhero’
BT Consumer Chief Digital Officer Kevin Lee tells the story of Aimee’s journey from fledgeling with “limited skillset”, to becoming EE’s ‘superhero’. Exec highlights importance of Aimee as a co-pilot for EE customer support, with operator aiming to assist all agent conversations with chatbot beyond 2025.
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EventwatchDeutsche Telekom calls for industry support to solve challenges of driving AI at scale
During Fyuz, DT’s Jochen Appel said that “the question is not ‘where do we use AI’; the question is, ‘where do we not use it’?
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Strategy & ChangeDT steps up ‘cloudification’ with Amazon to tame its IT jungle
Peter Leukert outlines the main challenges of pivotal Route 60 cloudification programme, particularly around securing management support and bedding in cultural and organisational change to accompany technology investments.
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Venturing & InvestmentsTomorrow Street goes transatlantic for full SCALEUP X cohort
Vodafone–Technoport JV finalises list of 20 scaleups on 2023 iteration of acceleration programme.
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Products & ServicesVodafone Turkey gives TOBi a voice as automation drive continues
New feature intended to strengthen chatbot’s ease of use and minimise difference in customer experience between digital assistant and live representative.
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EventwatchT-Mobile will ‘lean into’ wireless partnerships, vows wholesale chief
T-Mobile Wholesale chief says it is “open for business” for Wireless-as-a-Service tie-ups, targeting IoT players, MVNOs, and startups. Partner-focused tech stack readied after BSS overhaul with Netcracker. AI- and Web3 - enabled services seen as offering fresh wave of growth opportunity. Alongside IT revamp, T-Mobile has refined go-to-market ...
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EventwatchInterview: Chema Alonso on building Telefónica’s API place
Telefónica’s Chief Digital Officer expects Open Gateway APIs to begin having revenue impact in current fiscal year, with first products being launched in Brazil.
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Products & ServicesVodafone Business heralds Boundless Working portfolio
Portfolio aims to provide digital and mobile-first solutions focused on accelerating workplace transformation.
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Network & InfrastructureVodafone’s Scott Petty talks up ODA’s importance for 5G apps
DTW23 - Ignite: CTO highlights need to build network abstraction layer to avoid missing the 5G SA opportunity.
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Strategy & ChangeBT’s CEO-elect unafraid of ‘new bets’ but warns against gambles beyond core strengths
DTW23 - Ignite: Telia CEO Allison Kirkby offered cautious optimism for the telco industry, urging operators to place new bets but only if connectivity is the core focus.
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Network & InfrastructureMagyar Telekom agrees network investment in exchange for tax breaks
MoU with Hungarian state will see outdoor 5G network coverage extended to nearly 99% of population by 2026, up from current 60%.
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Strategy & ChangeBT looks to AI for ‘next billion’ value opportunity
DTW23 - Ignite: Harmeen Mehta takes BT’s transformation agenda beyond early targets with support from AI, eyes the “next billion” for the Group, and says operator’s radical transformation will define BT’s growth for the next decade.
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Strategy & ChangeDT ‘cloudification’ delivers sustainability and business benefits
More than 60% of core IT applications migrated to the cloud.
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InterviewInterview: Sitetracker chief sees “no limits” for driving telco infra efficiencies
In an interview with TelcoTitans, CEO Giuseppe Incitti positions Sitetracker to support telcos in delivering their ”next year of efficient operations”, as well as discussing new directions the infrastructure asset and project manager is taking. Adding to ‘scale’ clients, the provider has now opened its doors to smaller innovators ...
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Strategy & ChangeBT’s Mehta: ‘deep use’ of AI driving transformation at pace
CDIO Harmeen Mehta says Google Cloud migration has reached 80%, will finish by the end of the year.
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Enterprise (B2B)Vodafone Turkey removes physical layer, embraces AI
Vodafone Business moves physical sales channels to digital medium in effort to improve CX in Turkey.
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Partnerships & AlliancesVi goes extra mile on data centre colocation and cloud services
Operator’s enterprise arm reaches agreement with Yotta Data Services to expand data centre colocation and cloud services portfolio.
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Financial & PerformanceQ1 FY23–24: Vodafone Spain rolls back retail presence as review continues
Della Valle confirms that 15% of OpCo’s retail stores have been closed as Vodafone gradually shifts distribution to “more digital channels”.