All BSS/OSS articles
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Strategy & ChangeAgents of change: Orange CIO Vermeulen spells out risks and rewards of AI
DTW Ignite: Koen Vermeulen says the use of AI agents will compress software development cycles and bring fundamental changes for telcos, removing constraints if bottlenecks are avoided.
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EventwatchDTW26: How two TM Forum Catalysts hope to tidy telcos’ AI model muddle
Up till now, many telco deployments of AI agents have been loosely coordinated and delivered mere ‘bolt-on’ point solutions for isolated use-cases. Two TM Forum projects driven by the likes of Telstra, DT, Jio, and Vodafone aim to bring some order to the chaos by creating frameworks for model consumption and agent governance.
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Network & InfraThe network autonomy dividend (when telcos replace tech milestones with business outcomes)
Are theoretical autonomy frameworks distracting telcos from real business results? Vodafone, Elisa, Telenor and Mavenir leaders are shifting the industry narrative from operational efficiency to scalable, intent-based revenue generation…
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Network & InfraWe built the networks. Now we must teach them to think.
The operating model that built today’s telecom networks is no longer sufficient: complexity has outpaced human execution. Celfocus’s Executive Chairman Luis Salvado believes that the industry must shift from application-driven to intelligence-defined systems — or risk being outpaced by hyperscalers already treating networks as orchestrated software.
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Network & InfraFrom flying blind to found revenue: digital twins ‘digitise the handshake’ of complex telecom infra
“Time kills deals”: senior infra figures from SBA, Vertical Bridge, Singtel‑owned NCS and digital‑twin specialist vHive argue that the next productivity unlock for cell towers lies in closing the reality gap between site and system — and that the first movers will dictate how the new order works…
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Strategy & ChangeVodafone Portugal playbook: transforming telecom payments from utility to strategic differentiator
Case study explores how Vodafone Portugal partnered CMAS to overhaul legacy back office infra with w2bill streamlining workflows, securing sovereign data, accelerating time-to-market, and driving a thousandfold increase in monthly digital transactions.
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Network & InfraNetwork operators warned: kickstart automation now or risk devaluation
Amid intensifying market consolidation, network operators can ill afford to be found delaying automation. A new white paper from FNT Software and Inmanta argues for an incremental strategy, coupling unified inventory with intent-based orchestration. Discover how BICS and Freedom Fibre leverage this ‘living model’ to slash operational costs and accelerate time-to-market…
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Network & InfraFrom defence to attack: CSG’s blueprint for telco AI transformation
Interview: Telcos risk losing to nimbler rivals unless they accelerate AI readiness. CSG argues that operators must simplify legacy customer systems, speed service innovation, and nurture scalable ecosystems — or face losing strategically vital B2B growth opportunities whilst defending declining legacy markets. Learn more…
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Network & InfraBITÉ and brown-iposs: bridging the confidence gap for Level 5 RAN automation
Mobile network autonomy need no longer be framed as science fiction, but as an engineering discipline: validate inputs, expose decision logic, and quantify impact before changing the network. Baltic mobile group BITÉ’s RAN field test of brown‑iposs’s CARAT offers an instructive lens on what it really takes to operationalise Level 5 ambitions…
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White PaperBridging the gap to Level 4: why network autonomy needs a digital double
Best practice: Is your network strategy missing its digital double? Celfocus posits that true autonomy relies on establishing a comprehensive digital twin framework. Read how integrating physical and virtual layers provides the visibility needed to reduce energy usage, streamline OSS tools, and accelerate the path to TM Forum’s Level 4 and beyond…
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Suppliers & SCMVodafone taps Amdocs for German cable platform simplification
Vodafone Germany looks to complete ‘gradual migration’ from legacy tech to simplified infrastructure.
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Suppliers & SCMAmdocs cements role in T-Mobile’s tech team
US services player becomes latest tech group to flag involvement in major customer IT refresh at T-Mobile, following Ericsson, OpenAI, and Netcracker.
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Network & InfraMoving fast to fix things: how AI-driven network assurance is reshaping global telecoms
As telcos intensify their drive toward automation and autonomy, assurance becomes the cornerstone of transformation. Learn from North America’s pioneering migrations to Europe’s multi-OpCo transformations how AI-driven, data-centric OSS evolution is reshaping network reliability, service quality, and customer trust…
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Partnerships & AlliancesT-Mobile extends Netcracker tech tie-up in hunt for wholesale growth
T-Mobile agrees “long-term” extension of wholesale platform relationship with Netcracker, including plans to shift partner stack into the cloud …
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Strategy & ChangeCelfocus data chief: telcos must balance optimism with pragmatism to power up AI
Telco roadmap: How do communications giants move from data silos to intelligent operations? Data and analytics leader Sofia Esteves cites real-world AI-driven success stories to illuminate why true transformation means rethinking not only systems, but also mindsets…
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Suppliers & SCMTata wins big as Virgin Media O2 outsources IT — report
UK operator said to have signed a billion-dollar deal with Indian IT services giant. VM O2 has been handed a mandate from Madrid to modernise systems and processes, and has mooted a major external sourcing agreement to come…
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Network & InfraThe service assurance gap: why ‘make do and mend’ fails modern networks
As network cloudification accelerates, a critical gap is emerging between next-generation ambitions and rapidly ageing service assurance systems. Explore the strategic roadmap for replacing outmoded operations with AI-enabled, closed-loop automation that drives business value.
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Partnerships & AlliancesT-Mobile says joint OpenAI platform now live, ‘paying dividends’
The Un-Carrier’s tie-up with OpenAI is now ‘touching customers’ and said to be bearing fruit by optimising handset upgrades…
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TechnologyOrchestration, not Automation, is telco’s real growth engine
Telcos have heavily invested in automation, yet still struggle to scale. The issue is that digitising silos simply replicates bottlenecks. Discover why orchestration is the true growth lever for integrating systems, accelerating revenue capture, preparing for AI, and building a competitive edge for the 6G and AI era.
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Partnerships & AlliancesIndia’s Vi taps TCS for ‘AI-driven’ systems overhaul
Struggling operator extends Tata Consultancy Services relationship for five years, this time majoring on AI solutions for customer experience gains.