All BSS/OSS articles
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Strategy & ChangeVodafone Portugal playbook: transforming telecom payments from utility to strategic differentiator
Case study explores how Vodafone Portugal partnered CMAS to overhaul legacy back office infra with w2bill streamlining workflows, securing sovereign data, accelerating time-to-market, and driving a thousandfold increase in monthly digital transactions.
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Network & InfraNetwork operators warned: kickstart automation now or risk devaluation
Amid intensifying market consolidation, network operators can ill afford to be found delaying automation. A new white paper from FNT Software and Inmanta argues for an incremental strategy, coupling unified inventory with intent-based orchestration. Discover how BICS and Freedom Fibre leverage this ‘living model’ to slash operational costs and accelerate time-to-market…
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Network & InfraFrom defence to attack: CSG’s blueprint for telco AI transformation
Interview: Telcos risk losing to nimbler rivals unless they accelerate AI readiness. CSG argues that operators must simplify legacy customer systems, speed service innovation, and nurture scalable ecosystems — or face losing strategically vital B2B growth opportunities whilst defending declining legacy markets. Learn more…
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Network & InfraBITÉ and brown-iposs: bridging the confidence gap for Level 5 RAN automation
Mobile network autonomy need no longer be framed as science fiction, but as an engineering discipline: validate inputs, expose decision logic, and quantify impact before changing the network. Baltic mobile group BITÉ’s RAN field test of brown‑iposs’s CARAT offers an instructive lens on what it really takes to operationalise Level 5 ambitions…
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White PaperBridging the gap to Level 4: why network autonomy needs a digital double
Best practice: Is your network strategy missing its digital double? Celfocus posits that true autonomy relies on establishing a comprehensive digital twin framework. Read how integrating physical and virtual layers provides the visibility needed to reduce energy usage, streamline OSS tools, and accelerate the path to TM Forum’s Level 4 and beyond…
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Suppliers & SCMVodafone taps Amdocs for German cable platform simplification
Vodafone Germany looks to complete ‘gradual migration’ from legacy tech to simplified infrastructure.
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Suppliers & SCMAmdocs cements role in T-Mobile’s tech team
US services player becomes latest tech group to flag involvement in major customer IT refresh at T-Mobile, following Ericsson, OpenAI, and Netcracker.
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Network & InfraMoving fast to fix things: how AI-driven network assurance is reshaping global telecoms
As telcos intensify their drive toward automation and autonomy, assurance becomes the cornerstone of transformation. Learn from North America’s pioneering migrations to Europe’s multi-OpCo transformations how AI-driven, data-centric OSS evolution is reshaping network reliability, service quality, and customer trust…
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Partnerships & AlliancesT-Mobile extends Netcracker tech tie-up in hunt for wholesale growth
T-Mobile agrees “long-term” extension of wholesale platform relationship with Netcracker, including plans to shift partner stack into the cloud …
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Strategy & ChangeCelfocus data chief: telcos must balance optimism with pragmatism to power up AI
Telco roadmap: How do communications giants move from data silos to intelligent operations? Data and analytics leader Sofia Esteves cites real-world AI-driven success stories to illuminate why true transformation means rethinking not only systems, but also mindsets…
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Suppliers & SCMTata wins big as Virgin Media O2 outsources IT — report
UK operator said to have signed a billion-dollar deal with Indian IT services giant. VM O2 has been handed a mandate from Madrid to modernise systems and processes, and has mooted a major external sourcing agreement to come…
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Network & InfraThe service assurance gap: why ‘make do and mend’ fails modern networks
As network cloudification accelerates, a critical gap is emerging between next-generation ambitions and rapidly ageing service assurance systems. Explore the strategic roadmap for replacing outmoded operations with AI-enabled, closed-loop automation that drives business value.
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Partnerships & AlliancesT-Mobile says joint OpenAI platform now live, ‘paying dividends’
The Un-Carrier’s tie-up with OpenAI is now ‘touching customers’ and said to be bearing fruit by optimising handset upgrades…
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TechnologyOrchestration, not Automation, is telco’s real growth engine
Telcos have heavily invested in automation, yet still struggle to scale. The issue is that digitising silos simply replicates bottlenecks. Discover why orchestration is the true growth lever for integrating systems, accelerating revenue capture, preparing for AI, and building a competitive edge for the 6G and AI era.
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Partnerships & AlliancesIndia’s Vi taps TCS for ‘AI-driven’ systems overhaul
Struggling operator extends Tata Consultancy Services relationship for five years, this time majoring on AI solutions for customer experience gains.
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Suppliers & SCMSafaricom enters market for new BSS partners
Kenyan operator launches tender for vendors to support a multi-year overhaul of its BSS and CRM setup.
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TechnologyAI data liberation: inside Boost’s escape from the telco legacy trap
Fragmented legacy systems are preventing telcos from capitalising on their data and AI. Boost Mobile defied industry orthodoxy by adopting Wavelo’s event-driven architecture, creating an agile platform to liberate data, enhance customer experience, and be ready for the next wave of AI innovation. Learn more…
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Network & InfraOrange picks Ericsson to speed up slicing
Orange has settled on an orchestration and assurance solution from Ericsson as it seeks to accelerate go‑to‑market opportunities for services enabled by 5G SA network slicing.
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Analyst BriefingEMEA Infrawatch Briefing: resilience under the microscope; TowerCos face up to ‘land banks’
Power outage in parts of Europe and the aftermath of USA’s ‘Liberation Day’ tariffs give digital infra players food for thought on data sovereignty and resilience. Meanwhile, TowerCos come face-to-face with land aggregation firms after expressing concerns that the latter could stockpile land assets.
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TechnologyT-Mobile Czech Republic finishes billing upgrade with Amdocs
Operator has completed the upgrade of its billing and charging systems without disrupting customer services, and claims the upgrade will enable it to execute “faster, more agile, and reliable service delivery”.