All BSS/OSS articles
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Suppliers & SCMAmdocs cements role in T-Mobile’s tech team
US services player becomes latest tech group to flag involvement in major customer IT refresh at T-Mobile, following Ericsson, OpenAI, and Netcracker.
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Network & InfraMoving fast to fix things: how AI-driven network assurance is reshaping global telecoms
As telcos intensify their drive toward automation and autonomy, assurance becomes the cornerstone of transformation. Learn from North America’s pioneering migrations to Europe’s multi-OpCo transformations how AI-driven, data-centric OSS evolution is reshaping network reliability, service quality, and customer trust…
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Partnerships & AlliancesT-Mobile extends Netcracker tech tie-up in hunt for wholesale growth
T-Mobile agrees “long-term” extension of wholesale platform relationship with Netcracker, including plans to shift partner stack into the cloud …
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Strategy & ChangeCelfocus data chief: telcos must balance optimism with pragmatism to power up AI
Telco roadmap: How do communications giants move from data silos to intelligent operations? Data and analytics leader Sofia Esteves cites real-world AI-driven success stories to illuminate why true transformation means rethinking not only systems, but also mindsets…
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Suppliers & SCMTata wins big as Virgin Media O2 outsources IT — report
UK operator said to have signed a billion-dollar deal with Indian IT services giant. VM O2 has been handed a mandate from Madrid to modernise systems and processes, and has mooted a major external sourcing agreement to come…
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Network & InfraThe service assurance gap: why ‘make do and mend’ fails modern networks
As network cloudification accelerates, a critical gap is emerging between next-generation ambitions and rapidly ageing service assurance systems. Explore the strategic roadmap for replacing outmoded operations with AI-enabled, closed-loop automation that drives business value.
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Partnerships & AlliancesT-Mobile says joint OpenAI platform now live, ‘paying dividends’
The Un-Carrier’s tie-up with OpenAI is now ‘touching customers’ and said to be bearing fruit by optimising handset upgrades…
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TechnologyOrchestration, not Automation, is telco’s real growth engine
Telcos have heavily invested in automation, yet still struggle to scale. The issue is that digitising silos simply replicates bottlenecks. Discover why orchestration is the true growth lever for integrating systems, accelerating revenue capture, preparing for AI, and building a competitive edge for the 6G and AI era.
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Partnerships & AlliancesIndia’s Vi taps TCS for ‘AI-driven’ systems overhaul
Struggling operator extends Tata Consultancy Services relationship for five years, this time majoring on AI solutions for customer experience gains.
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Suppliers & SCMSafaricom enters market for new BSS partners
Kenyan operator launches tender for vendors to support a multi-year overhaul of its BSS and CRM setup.
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TechnologyAI data liberation: inside Boost’s escape from the telco legacy trap
Fragmented legacy systems are preventing telcos from capitalising on their data and AI. Boost Mobile defied industry orthodoxy by adopting Wavelo’s event-driven architecture, creating an agile platform to liberate data, enhance customer experience, and be ready for the next wave of AI innovation. Learn more…
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Network & InfraOrange picks Ericsson to speed up slicing
Orange has settled on an orchestration and assurance solution from Ericsson as it seeks to accelerate go‑to‑market opportunities for services enabled by 5G SA network slicing.
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Analyst BriefingEMEA Infrawatch Briefing: resilience under the microscope; TowerCos face up to ‘land banks’
Power outage in parts of Europe and the aftermath of USA’s ‘Liberation Day’ tariffs give digital infra players food for thought on data sovereignty and resilience. Meanwhile, TowerCos come face-to-face with land aggregation firms after expressing concerns that the latter could stockpile land assets.
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TechnologyT-Mobile Czech Republic finishes billing upgrade with Amdocs
Operator has completed the upgrade of its billing and charging systems without disrupting customer services, and claims the upgrade will enable it to execute “faster, more agile, and reliable service delivery”.
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TechnologyVodafone forecasts ‘big bang’ as agentic AI starts to transform network ops
Vodafone’s hybrid GenAI strategy is unlocking new efficiencies in network management, with AI agents like VINA poised to improve productivity and support autonomous operations. Learn how Vodafone and partner Celfocus are addressing the complexities of data governance, security and organisational change…
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TechnologyTelefónica Hispam duo bring in Netcracker for BSS update
Telefónica’s units in Ecuador and Uruguay push transformation agenda with adoption of new tools within Netcracker’s Digital BSS suite.
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Operations25 years in the making: Celfocus primed for telco AI era
As Celfocus marks 25 years of bridging telco and tech, CEO Álvaro José Ferreira shares insights on AI’s transformative wave, including how the EMEA systems integrator empowers SPs through data-driven innovation, automation, and strategic partnerships with hyperscalers like AWS and Google.
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Network & InfraDeep dive: Virgin Media Ireland’s fibre switch-up enabling 5Gbps and faster launches
Virgin Media leaps ahead on path to 10G. Strategic move driven by customer demand and enabled by €200m IT/network transformation, positioning Ireland as pacesetter in Liberty Global’s NetCo-ServCo fibre (r)evolution. TelcoTitans talks to commercial chief Paul Higgins. Read more…
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Strategy & ChangeSnowflake’s telco manifesto: Making the leap from TechCo to BizCo
Snowflake’s approach to telco focuses on enabling data-driven transformation, underpinning the collaboration, consistency and clarity that deliver measurable financial reward. From energy management to GenAI integration, the AI data cloud provider is partnering telcos to drive greater operational efficiency and unlock new enterprise opportunities in the digital era. Read more…
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EventwatchVodafone gets GenAI in action through ‘big bets’, phased adoption
Vodafone cloud engineer Jared du Plessis says GenAI is delivering tangible results for networks, with three ‘big bets’ leading the way. RoI is front of mind, but phased approach to AL/ML integration, and a Google Cloud-powered orchestration platform, simplifies the journey…