All Plusnet articles
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Public AffairsCan’t get much broadband satisfaction in UK — Which?
EE and Virgin Media O2 among worst-performing broadband providers, according to latest Which? survey. Poor UK broadband report card comes on heels of massive mid-contract hikes.
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PremiumElsewhere in BT Consumer: Premier League could slip from BT Sport clutches
Premier League could slip from BT Sport clutches.
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PremiumOfcom launches probe after price hike frenzy
UK regulator starts review into UK operators’ inflation‑busting mid‑contract price rises.
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PremiumElsewhere in BT Consumer: BT Sport customers get Discovery+ free of charge
BT Sport customers get Discovery+ free of charge
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Partnerships & AlliancesPlusnet signs up for Glasfaser Nordwest fibre access
Partnership between Plusnet and DT fibre JV to market fibre products to consumers and businesses.
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Premium‘New EE’ takes shape but Plusnet’s future still unclear
Marc Allera plots move into more verticals after launch of gaming and home cybersecurity services.
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Public AffairsOfcom: operators must do more to help crisis-hit customers
Regulator finds a huge jump in number of households struggling to afford communications services, with pay-TV spend under particular pressure.
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PremiumElsewhere in Openreach: UK Government to help “fast-track” fibre engineers
Government launches review of visa system to “fast‑track” immigration of foreign fibre engineers; TalkTalk looks beyond Openreach for suppliers.
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Public AffairsBT ‘foodbank’ stokes union ire ahead of strike vote
CWU leaders angrily cite food donations for EE call centre staff as an example of employees struggling to make ends meet.
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PremiumElsewhere in Openreach: UK fibre scene still growing
Altnet challengers continue march on UK fibre market; Plusnet hits switch on Openreach-backed FTTP.
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PremiumElsewhere in BT Consumer: FTTP customers to be offered Xbox Game Pass Ultimate
EE extends two-hour handset repair service to more than a third of its retail footprint; Plusnet joins Ofcom’s voluntary compensation scheme for broadband outages.
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Strategy & ChangeAllera flags big changes ahead under ‘New EE’
BT Consumer CEO says the first chapter of the BT-EE integration process has been completed.
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Strategy & ChangeEE to swallow BT and move “beyond connectivity”
BT Consumer’s two brands set for change as EE takes centre stage. EE to become flagship for converged products and new, “future services”. BT moniker to remain for Enterprise and Global operations as BT Means Business platform kicks on. Simplification, for customers and teams, the name of the game. ...
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Strategy & Change‘A deliberate ploy’: UK operators face backlash as prices increase
Consumers facing broadband and mobile price hikes question operators’ justifications. Infrastructure investment and heightened demand among the buzzwords, but critics say margins the greater concern. MVNOs come out on top against ‘big four’ in a consumer survey.
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Public AffairsIndustrial action inbound as union rejects biggest BT pay rise in 20 years
Communication Workers Union rebuffs improved offer of a £1,500 flat rise for 58,000 employees. Union states it will take BT’s management “to a place they’ve never been before” as it prepares for a statutory industrial action ballot. BT believes its rates “compare well” against competitors.
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PremiumOfcom urges service providers to promote social tariffs
Regulator says 1.1 million households struggling to pay for broadband. Social tariffs can help, but only six service providers offer the discounts. Millions of eligible households don’t know about the cheaper plans. Ofcom expects industry to “step up”.
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PremiumUK operators action inflation-linked pricing
BT, EE join fellow operators in price hike announcements as UK inflation pushes broadband and mobile prices up nearly 10%. Consumer challenges affecting MNOs too, say MNOs. Brexit impact also felt for roamers.
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PremiumElsewhere in Openreach: £20,000 reward for cable theft information
What next for Openreach under Drahi?; apprentice hiring spree targets diversity; Plusnet readies for FTTP entrance.
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PremiumTelefónica actions inflation-linked pricing
Virgin Media O2 customers to face steepest rise in broadband and mobile prices, but all UK customers will be impacted. 11% price hike in April a necessary part of network investment, VM O2 spokesperson claims.
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PremiumVodafone amongst UK operators to action inflation-linked pricing
Vodafone joins fellow operators in price hike announcements as UK inflation pushes broadband and mobile prices up nearly 10%. Consumer challenges affecting MNOs too, says Vodafone spokesperson.