All Plusnet articles – Page 2
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PremiumElsewhere in BT Consumer: Plusnet issues persist
More cricket on the schedule; Smart Benefits portfolio bolstered; and Plusnet email issues persist.
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PremiumElsewhere in BT Group: BT Sourced’s new home
Better Workplace marches on; BT Sourced finds a home.
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Products & ServicesPlusnet set to join FTTP party
BT-owned service provider to roll out FTTP-based broadband offering later in 2021, with “new” wireless router on the way too.
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Consumer (B2C)BT reshuffles customer comms partner pack
Strategic marketing consultancy Go Inspire displaces Williams Lea for below-the-line marketing contract. CCgroup and The Academy added to BT Consumer agency portfolio in brand awareness push.
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Consumer (B2C)Allera makes mark with BT Consumer “turnaround job”
Latest Business Briefing sees Allera stamp his style on Consumer division, striving to bring a premium sheen to a venerable brand. Multi-play out of fashion and cross-selling in as BT and EE set to play to strengths. New marketing chief Thrane buying in to Group transformation philosophy.
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Consumer (B2C)Legacy IT hinders BT Consumer brand meld
Siloed IT for BT, EE, and Plusnet creates cross-selling challenge. Vendor selection process for IT overhaul has been going on four years and is not yet complete.
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OperationsBT–EE meld: more execs become part of the mothership
BT’s de-duplication effort accelerates with more than two thirds of EE’s operations staff being swallowed up by its parent Group since April 2019.
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PremiumVDSL: Green shoots in Openreach ReTx trial
Longstanding problems with error correction on a swathe of Openreach’s cabinet estate appear on the verge of resolution.
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PremiumBT faces PR problems as workers worry
BT faces PR backlash over coronavirus response after allegations that social distancing measures were flaunted.
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PremiumEE launches 4G underground
EE switched on 4G connectivity for customers travelling on part of the Jubilee Line on the London Underground.
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PremiumBT Consumer people movements, April 2020
Jim Hathaway and Ryan Welch get new titles, Tom Portman heads off.
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PremiumPlusnet loses CEO, as Consumer tightens embrace
Plusnet independence appears set to shrink further as Consumer takes a more direct role in managing the direction of the business.
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Public AffairsPlusnet faces further negative publicity over billing issues
Plusnet, BT Consumer’s budget-brand internet service provider (ISP) subsidiary, faced further negative publicity over billing issues, after its system failed to take payments from hundreds of customers for a period of up to four months.
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PremiumBT Consumer People Moves, August 2019
Latest people movements include: Maria Armishaw, Sam Burrows, John Eccleston, Amy Farrer, Matt Gottschalk, Holly Logan, Kevin Macdonald, Chris Moseley, Khadija Oudrhiri, Will Popham, Ben Spencer, Abigail Vaughan.
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PremiumPlusnet rated the most complained-about fixed broadband provider
Plusnet, BT Consumer’s alternative internet service provider (ISP) subsidiary, was rated as the most complained-about fixed broadband provider in Ofcom’s Telecoms and pay TV complaints update for the first quarter of 2019.
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