All Plusnet articles – Page 2
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Public AffairsOfcom: operators must do more to help crisis-hit customers
Regulator finds a huge jump in number of households struggling to afford communications services, with pay-TV spend under particular pressure.
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PremiumElsewhere in Openreach: UK Government to help “fast-track” fibre engineers
Government launches review of visa system to “fast‑track” immigration of foreign fibre engineers; TalkTalk looks beyond Openreach for suppliers.
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Public AffairsBT ‘foodbank’ stokes union ire ahead of strike vote
CWU leaders angrily cite food donations for EE call centre staff as an example of employees struggling to make ends meet.
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PremiumElsewhere in Openreach: UK fibre scene still growing
Altnet challengers continue march on UK fibre market; Plusnet hits switch on Openreach-backed FTTP.
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PremiumElsewhere in BT Consumer: FTTP customers to be offered Xbox Game Pass Ultimate
EE extends two-hour handset repair service to more than a third of its retail footprint; Plusnet joins Ofcom’s voluntary compensation scheme for broadband outages.
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Strategy & ChangeAllera flags big changes ahead under ‘New EE’
BT Consumer CEO says the first chapter of the BT-EE integration process has been completed.
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Strategy & ChangeEE to swallow BT and move “beyond connectivity”
BT Consumer’s two brands set for change as EE takes centre stage. EE to become flagship for converged products and new, “future services”. BT moniker to remain for Enterprise and Global operations as BT Means Business platform kicks on. Simplification, for customers and teams, the name of the game. ...
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Strategy & Change‘A deliberate ploy’: UK operators face backlash as prices increase
Consumers facing broadband and mobile price hikes question operators’ justifications. Infrastructure investment and heightened demand among the buzzwords, but critics say margins the greater concern. MVNOs come out on top against ‘big four’ in a consumer survey.
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Public AffairsIndustrial action inbound as union rejects biggest BT pay rise in 20 years
Communication Workers Union rebuffs improved offer of a £1,500 flat rise for 58,000 employees. Union states it will take BT’s management “to a place they’ve never been before” as it prepares for a statutory industrial action ballot. BT believes its rates “compare well” against competitors.
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PremiumOfcom urges service providers to promote social tariffs
Regulator says 1.1 million households struggling to pay for broadband. Social tariffs can help, but only six service providers offer the discounts. Millions of eligible households don’t know about the cheaper plans. Ofcom expects industry to “step up”.
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PremiumUK operators action inflation-linked pricing
BT, EE join fellow operators in price hike announcements as UK inflation pushes broadband and mobile prices up nearly 10%. Consumer challenges affecting MNOs too, say MNOs. Brexit impact also felt for roamers.
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PremiumElsewhere in Openreach: £20,000 reward for cable theft information
What next for Openreach under Drahi?; apprentice hiring spree targets diversity; Plusnet readies for FTTP entrance.
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PremiumTelefónica actions inflation-linked pricing
Virgin Media O2 customers to face steepest rise in broadband and mobile prices, but all UK customers will be impacted. 11% price hike in April a necessary part of network investment, VM O2 spokesperson claims.
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PremiumVodafone amongst UK operators to action inflation-linked pricing
Vodafone joins fellow operators in price hike announcements as UK inflation pushes broadband and mobile prices up nearly 10%. Consumer challenges affecting MNOs too, says Vodafone spokesperson.
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PremiumElsewhere in BT Consumer: Plusnet issues persist
More cricket on the schedule; Smart Benefits portfolio bolstered; and Plusnet email issues persist.
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PremiumElsewhere in BT Group: BT Sourced’s new home
Better Workplace marches on; BT Sourced finds a home.
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Products & ServicesPlusnet set to join FTTP party
BT-owned service provider to roll out FTTP-based broadband offering later in 2021, with “new” wireless router on the way too.
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Consumer (B2C)BT reshuffles customer comms partner pack
Strategic marketing consultancy Go Inspire displaces Williams Lea for below-the-line marketing contract. CCgroup and The Academy added to BT Consumer agency portfolio in brand awareness push.
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Consumer (B2C)Allera makes mark with BT Consumer “turnaround job”
Latest Business Briefing sees Allera stamp his style on Consumer division, striving to bring a premium sheen to a venerable brand. Multi-play out of fashion and cross-selling in as BT and EE set to play to strengths. New marketing chief Thrane buying in to Group transformation philosophy.
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