All EE articles – Page 17
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PremiumBT soothes relations with disgruntled CWU
BT finds common ground with workers’ union by making series of job security assurances. CWU’s Count Me In campaign bears fruit, with 2022 pay rise in pipeline for staff. Group transformation roadmap unaffected.
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PremiumQualitest expands 5G testing role
5G network expansion provides further opportunity to increase remit of software testing company Qualitest.
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PremiumElsewhere in BT Enterprise: BT tests IoT platform
BT puts IoT platform through its paces; MVNOs show opportunism on EE’s 5G network; Airwave operator under heat from UK regulator.
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Partnerships & AlliancesBT targets Amazon as key commercial partner
As Consumer embraces a platform strategy and seeks new partners to help boost customer value and enhance its billing relationships, a concerted effort is being made to woo internet giant Amazon. Relationship building reflects determination to achieve a “best for partnerships” strategic objective.
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Network & InfraBT accelerates Huawei swap-out and sets 2028 full 5G goal
By 2028 EE’s 5G network to reach 90% of landmass and the remainder “on-demand”. Consumer and Network-fronted event intended to stake BT’s claim for national network superiority, and development of a platform for growth. Exacting ESN connectivity demands pinned as a reason for open access caution, but accelerated Huawei ...
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Network & InfraBT bags first UK customer win as neutral host provider
Bruntwood SciTech, a property provider to the science and tech sector, signs on the dotted line. EE, as part of the deal, leverages parent company’s indoor neutral host solution at Cheshire’s Alderley Park.
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PremiumVodafone hosts Dixons Carphone mobile play
Retail group set to launch MVNO proposition in the near future on Vodafone UK’s network. Dixit’s MVNO wholesale strategy making its mark.
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PremiumEE backtracks on post-Brexit roaming charges
EE became the first UK MNO to announce plans to reinstate roaming charges for customers travelling to the EU. O2 UK and Three UK follow suit to an extent, tweaking fair usage policies.
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PremiumElsewhere in BT Consumer: BAI goes underground
BAI takes fibre competition underground and BT unveils a new set-top box.
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PremiumElsewhere in BT Group: Procurement adopts spend management system
Procurement adopts tail spend management system; new stakeholder engages workers union; BT’s future HQ under new ownership.
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PremiumQ4 FY20–21 — Consumer’s sporting chances
Pandemic is serialising Consumer’s A Tale of Three Brands in quarterly instalments. Two steps backward: premium vision at odds with painful realities of ARPU and competitive reality. 2021 bounce (and digitalisation progress) cannot come soon enough, but growth seen backloaded. Latest FTTP chapter set to see retail rivals hitting ...
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PremiumEE adopts Nokia’s SON
Operator implements Nokia’s Self-Organizing Networks software in a bid to improve customer experience on its mobile networks. Nokia hails the deal as evidence of the strength of its BT account, which is said to have taken on a “continuous development” model.
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PremiumAmdocs’ BriteBill swings into BT action
Customer billing system up and running after four year implementation period. BriteBill platform designed to provide easier-to-understand bills, reduce call-centre engagement, and offer scope for “personalised” service recommendations.
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Network & InfraO2 deal with Vodafone to supplement spectrum gains
Ofcom closes assignment stage of UK spectrum auction with O2 trading blocks with Vodafone, while BT opts to buy preferable positions outright. O2–Vodafone trade ensures contiguous spectrum blocks in 5G-ready bands.
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Network & InfraCornerstone to pilot City of London 5G upgrade
“City-wide” open access network being explored. Joint venture’s 2017 contract now appears to include 5G. Deployment will depend on the outcome of trials.
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PremiumVodafone ties with O2 to tidy up mid-band spectrum
Ofcom closes assignment stage of UK spectrum auction with Vodafone trading blocks with O2, while BT opted to buy preferable positions outright. Vodafone–O2 swap ensures contiguous spectrum blocks in 5G-ready bands.
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Consumer (B2C)Consumer moves up a gear on customer support
Bridget Lea keen to enhance engagement with customers, at home or in-store. New ‘door-to-door’ device repair service set for launch. Division attempting to ensure service resilience, with post-pandemic consumer habits under watchful eye.
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PremiumElsewhere in BT Consumer: planning law change welcomed
Pricing revelations bring negative publicity; EE way down in customer satisfaction survey; UK government works to facilitate network expansion.
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PeopleEx-BT CTIO Karonis takes Capgemini, DTCP roles
Telco veteran Fotis Karonis joins Capgemini as 5G & Edge EVP, making the most of past operator ties. Deutsche Telekom venturing vehicle DTCP also adds his name to Senior Advisory Council.
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Network & InfraEE spins up spectrum to further 5G ambitions
New licences put to use minutes after being issued, in partnership with Nokia. BT pays an additional £23m after initial low-ball auction, but Group still bagged “an excellent price”, says Consumer CEO Marc Allera. EE open to future spectrum trades as O2 and Vodafone sign their own deal.