Virgin Media O2 pursues faster fibre build with upskilling scheme
The Single Visit Install programme speeds up fibre installations for nexfibre customers, part of a wider VM O2 initiative to transform customer experience and fix historic negative feedback.
This article includes:
- Organisations: Deepomatic; InfraVia; IQGeo; nexfibre; Telefónica Group; Virgin Media O2 (VM O2).
- Geographies: Europe; United Kingdom (UK).
- People: Lutz Schüler.
- Themes: Artificial intelligence (AI); Broadband; Customer experience (CX); Customer management; Customer service; Digital transformation; Fibre (FTTP); Fixed-line services; Geospatial software; Infrastructure investment; IT; Mobile elevating work platforms; Network deployment; Service delivery; Training engineers; Turnaround strategy; Upskilling.
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