All Customer/User experience (CX/UX) articles
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Strategy & ChangeVodafone Portugal playbook: transforming telecom payments from utility to strategic differentiator
Case study explores how Vodafone Portugal partnered CMAS to overhaul legacy back office infra with w2bill streamlining workflows, securing sovereign data, accelerating time-to-market, and driving a thousandfold increase in monthly digital transactions.
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PeoplewatchOrange Peoplewatch: Group switches out security chief
The latest roundup of senior people moves at the French telecoms giant, including the appointment of a fresh Group-wide security chief to drive forward its trust-building mission, and a CTO switch-out in the telco’s domestic market.
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Partnerships & AlliancesDT picks Greece as first stop for Syntelligence AI venture
MWC26: DT already putting its new AI joint venture to work, highlighting integration of Trust Platform fraud prevention solution at OTE. AI competence lead Jan Hofmann highlights Syntelligence as another step towards the Group’s ambition of developing a “full suite” of AI services.
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Network & InfraFrom defence to attack: CSG’s blueprint for telco AI transformation
Interview: Telcos risk losing to nimbler rivals unless they accelerate AI readiness. CSG argues that operators must simplify legacy customer systems, speed service innovation, and nurture scalable ecosystems — or face losing strategically vital B2B growth opportunities whilst defending declining legacy markets. Learn more…
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Network & InfraBITÉ and brown-iposs: bridging the confidence gap for Level 5 RAN automation
Mobile network autonomy need no longer be framed as science fiction, but as an engineering discipline: validate inputs, expose decision logic, and quantify impact before changing the network. Baltic mobile group BITÉ’s RAN field test of brown‑iposs’s CARAT offers an instructive lens on what it really takes to operationalise Level 5 ambitions…
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White PaperBridging the gap to Level 4: why network autonomy needs a digital double
Best practice: Is your network strategy missing its digital double? Celfocus posits that true autonomy relies on establishing a comprehensive digital twin framework. Read how integrating physical and virtual layers provides the visibility needed to reduce energy usage, streamline OSS tools, and accelerate the path to TM Forum’s Level 4 and beyond…
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Suppliers & SCMAmdocs cements role in T-Mobile’s tech team
US services player becomes latest tech group to flag involvement in major customer IT refresh at T-Mobile, following Ericsson, OpenAI, and Netcracker.
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PeoplewatchDigital Infra Peoplewatch: VIRTUS fills CEO role; Eutelsat selects connectivity lead
January 2026 edition: UK’s VIRTUS Data Centres installs ex-Global Switch exec at the helm; Open Dutch Fiber names ex-Eurofiber Netherlands boss as CEO; Deutsche Telekom installs CEOs for European towerco carve-outs; more…
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Analyst BriefingDeutsche Telekomwatch: T.Capital gets defensive; DT nets another home win
Analyst Briefing: Past week’s developments include confirmation that Telekom Deutschland has hit its headline 2.5 million FTTH homes target for 2025, and the Group has added another defence-focused partner to its T.Capital ecosystem…
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Partnerships & AlliancesO2 makes latest AI move with refreshed Capgemini deal
Operator to implement AI solutions from Capgemini under renewed agreement, seeking to develop new services and drive user experience improvements…
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Network & InfraO2 Germany hails test results as clear proof of network advances
In connect magazine’s latest mobile network test, O2 Germany has moved into second place for the first time, albeit tied with Vodafone Germany.
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Partnerships & AlliancesVodacom partners Google Cloud on AI-focused services overhaul
Telco to migrate its data platforms onto Google Cloud infra with the goal of developing new generative AI-based services in Africa, with customer service and network optimisation among initial focus areas…
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Products & ServicesDT ties with Comcast to bolster Wi-Fi capabilities
Operator seeks improved time-to-market in broadband market by integrating Comcast Technology Solutions’ connectivity platform into its European systems, providing Wi-Fi meshing alongside various other tools…
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B2BDT set to open new ‘digital gateway’ for European B2B clients
Execs from Deutsche Telekom regional division discuss the challenges of deploying their new, multi-country support and sales platform for B2B customers. Learn more about the use case, development journey and roadmap scoped within DT’s Common Operating Model for Europe…
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Partnerships & AlliancesT-Mobile says joint OpenAI platform now live, ‘paying dividends’
The Un-Carrier’s tie-up with OpenAI is now ‘touching customers’ and said to be bearing fruit by optimising handset upgrades…
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Partnerships & AlliancesTelco execs invest in industry fintech player Glow
Device financing partner of BT, and others, secures $65m to expand its international reach and build out its software platform for handset payments, insurance, and upgrades. Investors include several industry heavyweights such as John Malone, Niek Jan Van Damme, and Glenn Lurie.
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PeoplewatchDT picks out Poland tech chief to fill key German CTO vacancy
T-Mobile Poland’s Alexander Jenbar selected to take on pivotal home-market technology job at DT, overseeing mega-initiatives around AI, 5G, and fibre.
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TechnologyOrchestration, not Automation, is telco’s real growth engine
Telcos have heavily invested in automation, yet still struggle to scale. The issue is that digitising silos simply replicates bottlenecks. Discover why orchestration is the true growth lever for integrating systems, accelerating revenue capture, preparing for AI, and building a competitive edge for the 6G and AI era.
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M&AAustralia’s Waveconn bulks up tower portfolio with Optus deal
Towerco to acquire hundreds of new sites from Australia’s number-two operator, further expanding its tower portfolio. Optus says the sale raises cash to fuel investments elsewhere…