BT Consumer
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Financial & PerformanceIn depth: BT loses customers but claims to be building ‘momentum’
Q3 FY25–26: In patchy performance, BT International remains on the turnaround starting line, BT Business is limping heavily, and BT Consumer has not picked up the network advantage baton handed to it by Openreach. The latter, however, continues to put in work to provide management with something positive to talk about…
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Financial & PerformanceBT CEO ‘ignores the noise’ as pressure builds after tepid Q3
Q3 FY25–26: Allison Kirkby dismisses detractors as Q3 earnings underwhelm and reports hint at growing boardroom agitation. “I just keep my head down”, says indomitable CEO.
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Network & InfraEE closes in on Emergency Services Network coverage target
EE’s ESN delivery lead Tomas Vanderick tees up imminent network rollout milestone, and charts a course to full service ready launch via capacity and resilience stress tests. With indoor rollout beginning this year, and capacity testing at major events, the long-delayed programme is finally approaching operational readiness, but risks remain…
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Financial & PerformanceIn it for the long haul: BT CEO stays course despite knockbacks
Q2/H1 FY25–26 roundup: Allison Kirkby declares BT to have produced a ‘solid’ six months, and remains bullish on long-term promises, but earnings are yet to reflect efforts as rivals puts pressure on pricing and poach customers…
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Financial & PerformanceGuidance: modest FY to give way for BT’s ambitious 2030 vision
Q2/H1 FY25–26: lack of ambition in FY targets ensures BT remains on track, but end-of-decade goals require transformation acceleration, and soon…
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Financial & PerformanceSpend: BT leaning on AI, job cuts to fuel cost-savings agenda
Q2/H1 FY25–26: cost-cutting agenda running ahead of schedule, and more momentum could be added as AI is deployed more widely and new Chief Digital Officer Peter Leukert gets his hands dirty. Headcount cuts are another major earnings driver as Business and Openreach shrink back…
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Financial & PerformanceIn-depth: BT falling back amid competition
Q2/H1 FY25–26: Group in decline across most metrics of note, but management confident that groundwork (and network) is being laid for a bounce back soon…
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Financial & PerformanceBT says Consumer ‘holding up’, despite ARPU slide — rejects MVNO B-brand
Q2/H1 FY25–26: UK incumbent ready to “compete and defend” against budget-focused rivals, doubling-down on unchanging multi-brand and convergence retail strategies. But lag in system means premium-first efforts are yet to be reflected in poor financials…
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Network & InfraOpenreach turns up the heat on legacy network migration as deadline looms
Access provider wields both carrot and stick in bid to hasten analogue-to-digital migrations, with price hikes and rental discounts among the incentives. Altnet rivals riled, CPs ‘welcome’ the move, and BT/Openreach set to benefit after initial 18-month drag…
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Network & InfraBT taps Starlink to ‘bridge’ fibre gaps in rural reaches
UK telco becomes the latest operator to tie with Starlink to improve rural connectivity offerings for customers. “Landmark” deal follows experimentation with the technology in recent years, with rivals having unveiled their own satellite connectivity plans…
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Consumer (B2C)BT weighs budget mobile flip-flop as MVNO competition hots up — report
Rumours resurface of a B-brand mobile revival, just 18 months after BT pulled Plusnet out of the segment. While CEO Allison Kirkby’s return to multi-brand in consumer may well require a targeted discount marque to match rivals, also-mooted MVNO acquisition would be more surprising…
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Partnerships & AlliancesTelco execs invest in industry fintech player Glow
Device financing partner of BT, and others, secures $65m to expand its international reach and build out its software platform for handset payments, insurance, and upgrades. Investors include several industry heavyweights such as John Malone, Niek Jan Van Damme, and Glenn Lurie.
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Network & InfraBT targets lead in UK’s 5G standalone coverage race
Operator unveils technology and coverage ambitions behind its 5G SA rollout, including headline target to hit 99% population coverage in 2030. Move positions BT to become first UK operator to reach this target, although rivals have updated on their own plans to accelerate rollout…
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Products & ServicesUK MNOs collab to take fraudsters to task with new APIs
BT, Three, Virgin Media O2, and Vodafone jointly launch tech to enable age verification and fraud protection, leveraging MNO data.
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Network & InfraEE levels up 5G SA ahead of rival’s counterattack
UK MNOs ranked: 5G standalone battle develops as EE boasts fruit of Ericsson tie-up to help retain its leadership position. Unified VodafoneThree is set to mount an improved response once promised investment flows through, but against European peers the UK’s MNOs look behind the times…
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InnovationBT Active Intelligence: Solving customer problems through mobility insights
Interview: From telco startup to data scale-up, the BT Group data science unit is transforming mobility insights into commercial and societal value. Leader Steve Wiley explains how his team is applying a startup mindset and partnership model to unlock the power of geospatial data for enterprise clients, creating actionable intelligence from 25 billion daily data points. Learn more…
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MarketingBT opts for Uncommon to take brand ‘beyond advertising’
New brand chief Cilesta van Doorn hails Uncommon Creative Studio as the agency of choice to cement the BT logo in “modern Britain”.
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Financial & PerformanceRe-booting Plusnet cuts jobs, ‘streamlines’ operations
BT’s no-frills broadband brand posts another year of decline as it resets and restructures.
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Financial & PerformanceBT vs. Vodafone: UK has a new largest telco for the first time this century
BT Group’s resurgence under Allison Kirkby has pushed its market cap beyond that of Vodafone for the first time in 25 years, but there are plenty of caveats to both operators’ performance, and the real winner could be Sunil Bharti Mittal…
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Financial & PerformanceQ1: BT backers rewarded as confidence remains high
Q1 FY25–26: Group share price ticks up 50% in a year, boosted by Q1 earnings, suggesting Allison Kirkby’s new manager bounce has been sustained. Whether this will continue may well depend on BT’s ability to reverse current trends, as downtrodden business and consumer units continue to fall, despite Openreach best efforts…