Spend: BT leaning on AI, job cuts to fuel cost-savings agenda

Joe Purnell2025-11-19T14:59:00

Source: BoliviaInteligente / Unsplash

Q2/H1 FY25–26: cost-cutting agenda running ahead of schedule, and more momentum could be added as AI is deployed more widely and new Chief Digital Officer Peter Leukert gets his hands dirty. Headcount cuts are another major earnings driver as Business and Openreach shrink back…

This article includes:

Themes: AI integration; Asset disposals; Capex growth; Cost transformation; Customer care automation; Digital efficiency; Fibre build; Headcount reduction; Labour cost savings; Marketing optimisation; Network transformation; Operational expenditure; Platform consolidation; Staff restructuring; Supply chain savings; Transformation agenda.
Events: BT Group Q2/H1 FY25–26 earnings call.
People: Allison Kirkby; Peter Leukert; Simon Lowth.
Geographic: Ireland; United Kingdom (UK).
Organisations: BT Business; BT Consumer; BT Digital; BT Group; BT International; BT Openreach.

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