In depth: BT loses customers but claims to be building ‘momentum’

Joe Purnell2026-02-16T15:25:00

Source: BT

Q3 FY25–26: In patchy performance, BT International remains on the turnaround starting line, BT Business is limping heavily, and BT Consumer has not picked up the network advantage baton handed to it by Openreach. The latter, however, continues to put in work to provide management with something positive to talk about…

This article includes:

Themes: Broadband line losses; Earnings decline; Fibre rollout; Operational turnaround; Segment performance; Service revenue pressure; Transformation strategy.
Events: BT Group Q3 FY25–26 earnings.
People: Allison Kirkby; Bas Burger; Clive Selley; Katie Milligan; Luciano Oliveira.
Geographic: United Kingdom.
Organisations: BT Business; BT Consumer; BT Group; BT International; Openreach.

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