All Transformation (change) articles
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OperationsAgentic AI forces telcos to rethink data, skills, network operations
Orange, Vodafone, and Telenor execs consider AI’s toughest challenge to be capturing human expertise, organisational context, and the guardrails needed to let agents acts safely.
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OperationsTech Mahindra completes large-scale takeover of Orange B2B teams
Indian services giant indicates major new outsourcing and tech development relationship with Orange Business is now up and running, boosting top line and headcount.
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Technology & ITVodafoneThree’s mega IT meld advances in ‘critical year’ for synergy delivery
As VodafoneThree’s networks integration project rolls on at pace, the complex dismantling of legacy IT has begun — and progress so far has brought confidence that the UK operator’s efficiencies and synergies programme can deliver more value than initially planned.
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Finance & StrategyTelefónica yet to perfect Transform & Grow mix
Q2 FY26 overview: Telefónica completes first half of financial year in strong position, thanks to ongoing strength in its domestic business and Brazilian growth engine. But the operator’s progress remains two-speed and it is adopting extra measures in Germany and UK in a bid to secure a more consistent, broad-based platform for growth.
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B2BGermany’s O2 flicks switch on new private cloud
Operator now running workloads in OPX Cloud — a new platform developed to deliver next-gen capabilities in internal services and support a strategic drive in Germany’s B2B market.
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OperationsBT says 75% of legacy fixed OSS retired after decade-long SRIMS overhaul
Now advanced on fixed-network inventory, data and process unification and simplification, digital OSS chief Ravi Ramachandran has set out how the operator’s graph-based SRIMS platform is intended to underpin automation/AI, digital twins, and NaaS revenue.
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Finance & StrategyVodafone’s Indian revival side-story: Vi declares ‘year of execution’ after first-ever customer base growth
In-depth (another of Vodafone’s low-key £1bn+ bets): local management promote inaugural net customer adds as evidence that 5G-led revival is coming through, putting operator on the road to competitive (and financial) recovery, if only yet more funding secured…
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Finance & StrategyVirgin Media O2 mulls cost cuts to protect cash flow and reduce leverage
As UK broadband competition continues to bite, Virgin Media O2 is considering enacting a major savings push as part of the next phase of its business turnaround strategy. Consideration of cutbacks follows recently announced cost-cutting programmes at sister businesses in Germany and Spain, accompanied by large-scale job losses.
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Public AffairsO2 becomes latest German telco to confirm wide-scale cutbacks
Operator firms up plans to eliminate 1,100 positions by the end of 2026, targeting €185m in annual savings. Decision is latest in a series of efficiency measures at O2, following loss of 1&1 wholesale contract and rise in competitive pressures…
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InterviewTelco can tame ‘wild dogs of AI’ and rediscover growth — TM Forum Chair
DTW Ignite 2026: Interviewed by TelcoTitans TV, Dr. Steffen Roehn urges the industry to seize AI-driven opportunities for growth and create a “trusted AI enforcement layer” to help drive monetisation.
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Partnerships & AlliancesOrange Belgium picks Nokia for ‘major’ network transformation
Multi-year fixed-mobile convergence project.
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NetworkVM O2 plans ‘extensive’ autonomous networks ramp-up
UK operator targets Level 4 network autonomy within a ‘couple of years’, with network planning and optimisation the key use-cases.
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Finance & StrategyTelefónica sees early gains in Transform & Grow revival plan
Q1 FY26: Execs at trimmed-down and re-focused Telefónica claim already to be seeing positive results from its new, five-year strategic plan, announced late last year. Operational changes and exits from volatile markets have made the Group smaller, but also given management a more solid and predictable platform for growth, execs argue.
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PeoplewatchBT Peoplewatch: Plusnet chief expands brief as multi-brand strategy makes mark
June 2026 edition: BT taps the banking industry for digital and transformation expertise; the renewed multi-brand strategy prompts pivots at Consumer; Openreach beds in nascent CX division; and a Data & AI vacancy opens up at BT Digital…
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Strategy & ChangeCapita: rewired for agentic AI, and inviting telcos onboard
Interview: With hyperscaler alumni now at the helm and Snowflake Intelligence embedded in its AI Catalyst Stack, Capita is betting that agentic will redraw the economics of the contact centre. Chief AI & Product Officer Sameer Vuyyuru explains why telcos should be watching closely.
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Finance & StrategyTelefónica’s FY26 plan ‘on track’, despite mixed data
Q1 FY26: Telefónica says it is on course to meet goals for the FY after recording forward movement in revenue and earnings in first quarter.
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Finance & StrategyTelefónica renews savings account
Q1 FY26: Group leadership continues to seek out new sources of efficiencies across the business, as part of Transform & Grow strategy.
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Finance & StrategySavings progress drives Telefónica delivery
Q1 FY26: With revenue growth awaiting ramp-up, Telefónica’s progress on spend efficiency keeps Group on track for FY26 guidance…
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NetworkGamma’s Edge Migrate: turning the UK’s PSTN switch-off into a strategic channel opportunity
Interview: As of February 2027, PSTN will be no more in the UK, but there remain millions of legacy connections. Gamma has deployed its Edge Migrate service to help partners convert a foreboding migration challenge into an enhanced upsell opportunity for voice and security. Learn more…
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OperationsVodafone adds to Amdocs tie-in with Irish network planning upgrade
Contract extends deeper into Europe via network inventory modernisation rollout, part of a broader push to streamline Vodafone network operations across the footprint.