All Transformation (change) articles
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Network & InfraVM O2 plans ‘extensive’ autonomous networks ramp-up
UK operator targets Level 4 network autonomy within a ‘couple of years’, with network planning and optimisation the key use-cases.
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Financial & PerformanceTelefónica sees early gains in Transform & Grow revival plan
Q1 FY26: Execs at trimmed-down and re-focused Telefónica claim already to be seeing positive results from its new, five-year strategic plan, announced late last year. Operational changes and exits from volatile markets have made the Group smaller, but also given management a more solid and predictable platform for growth, execs argue.
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PeoplewatchBT Peoplewatch: Plusnet chief expands brief as multi-brand strategy makes mark
June 2026 edition: BT taps the banking industry for digital and transformation expertise; the renewed multi-brand strategy prompts pivots at Consumer; Openreach beds in nascent CX division; and a Data & AI vacancy opens up at BT Digital…
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Strategy & ChangeCapita: rewired for agentic AI, and inviting telcos onboard
Interview: With hyperscaler alumni now at the helm and Snowflake Intelligence embedded in its AI Catalyst Stack, Capita is betting that agentic will redraw the economics of the contact centre. Chief AI & Product Officer Sameer Vuyyuru explains why telcos should be watching closely.
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Financial & PerformanceTelefónica’s FY26 plan ‘on track’, despite mixed data
Q1 FY26: Telefónica says it is on course to meet goals for the FY after recording forward movement in revenue and earnings in first quarter.
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Financial & PerformanceTelefónica renews savings account
Q1 FY26: Group leadership continues to seek out new sources of efficiencies across the business, as part of Transform & Grow strategy.
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Financial & PerformanceSavings progress drives Telefónica delivery
Q1 FY26: With revenue growth awaiting ramp-up, Telefónica’s progress on spend efficiency keeps Group on track for FY26 guidance…
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Network & InfraGamma’s Edge Migrate: turning the UK’s PSTN switch-off into a strategic channel opportunity
Interview: As of February 2027, PSTN will be no more in the UK, but there remain millions of legacy connections. Gamma has deployed its Edge Migrate service to help partners convert a foreboding migration challenge into an enhanced upsell opportunity for voice and security. Learn more…
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OperationsVodafone adds to Amdocs tie-in with Irish network planning upgrade
Contract extends deeper into Europe via network inventory modernisation rollout, part of a broader push to streamline Vodafone network operations across the footprint.
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Network & InfraTelco cloud blueprint: DT’s HTC takes control of network stack, sets terms for vendors
Deep dive: after quietly rebuilding its network core from the ground up on its own terms, Deutsche Telekom is now asking the rest of the industry to follow its Horizontal TelCo Cloud lead. But with rivals pursuing their own visions, the question of who truly leads the field is far from settled.
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PeoplewatchDT poaches Allianz exec to lead domestic IT refit
Operator snags insurance giant’s Head of Global Enterprise & IT Architecture to lead high pressure, AI-infused transformation efforts at its German business…
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Financial & PerformanceTelefónica FY25 spend: Group eyes ‘big year’ on savings
With building blocks now in place for much of Telefónica’s multi-billion-euro ‘totex’ reduction plan, execs promise ‘significant’ progress on savings drive in FY26…
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Financial & PerformanceTelefónica FY25 guidance: cutting towards growth
Telefónica’s progress on spend efficiency enables execs to lay out a faster-than-anticipated uptick in free cash flow during FY26…
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InterviewBattle scars and skin in the game: VOIS breaks out from Vodafone’s captive shared services
Deep dive: by stepping out of the shadow, the once-captive telco shared services business is rewriting the playbook for commercial enterprise ‘shared intelligence’ as a standalone powerhouse. With Accenture on side, and tapping Vodafone Business and others for go-to-market, leaders Gary Adey and Chris Meads tell TelcoTitans that VOIS is an increasingly ‘big lever’ for its parent to pull…
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Strategy & ChangeVIRTUS bets on tier-two Europe in ‘speculative’ data centre expansion
Interview: Macquarie-backed operator VIRTUS Data Centres is accelerating its European ambitions with a speculative build model, targeting tier‑two metros to stay ahead of hyperscaler demand and replicate a tried-and-true campus model. Business Development VP Christina Mertens talks ambition, strategy, and investor backing…
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Strategy & ChangeOrange’s AI supremo Steve Jarrett: ‘There’s no magic, it’s just doing our job’
Steve Jarrett, Orange’s Chief AI Officer, talks through how the operator is going to execute — and validate — the value gains it is targeting, as part of new Trust the Future strategy. Key challenges revolve around culture, data governance, and agent development and management, he says.
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Network & InfraFrom defence to attack: CSG’s blueprint for telco AI transformation
Interview: Telcos risk losing to nimbler rivals unless they accelerate AI readiness. CSG argues that operators must simplify legacy customer systems, speed service innovation, and nurture scalable ecosystems — or face losing strategically vital B2B growth opportunities whilst defending declining legacy markets. Learn more…
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PeoplewatchDT−Orange procurement JV names new CEO
BuyIn appoints current finance and HR chief Michael Rubas as its new CEO, as Béatrice Felder retires. Move comes as the JV seeks to create additional value in the coming years through digitalisation and pricing optimisation…
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InterviewBoldyn’s marathon man: Brendan O’Reilly on building ‘win‑win’ shared networks for the UK
Interview: Boldyn’s UK&I CEO draws lessons from Olympic‑grade collaboration to map a shared‑success playbook — revealing how long‑term partnerships are set to underpin the UK’s 5G and national digital infrastructure leap, and where everyone, from MNOs to local government, wins together.
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Financial & PerformanceIn depth: BT loses customers but claims to be building ‘momentum’
Q3 FY25–26: In patchy performance, BT International remains on the turnaround starting line, BT Business is limping heavily, and BT Consumer has not picked up the network advantage baton handed to it by Openreach. The latter, however, continues to put in work to provide management with something positive to talk about…