All Transformation (change) articles

  • vfw194-tt-vodafone-new-zealand
    Partnerships & Alliances

    Vodafone NZ pivots to improve post-sale performance


    Former Vodafone OpCo jumps on CX/digital transformation train in a big way, in bid to raise profitability. Quadruple IT stack legacy of time in Vodafone Group one area of inefficiency to be removed. Two of top team shuffled out amid commercial reset, including long-time Vodafone exec Antony ...

  • btw321-tt-colin-lees-openreach-interview

    Openreach pushes ahead in journey to agile


    CTIO Colin Lees discusses three-year transformation project across IT, network, and processes to support FTTP rollout. Independent Openreach Technology division treads in parent’s tech footsteps. Adopts agile development where it can and organises into Tribes and Squads . Data strategy seeks “ single source of ...

  • Wipro and Tech‑M back grand designs for O2 architecture
    Partnerships & Alliances

    Wipro and Tech‑M back grand designs for O2 architecture


    O2 aiming to halve product development times and shave a third off IT costs with a radical simplification of its IT architecture. Tech Mahindra and Wipro sharing responsibility as mass market and business systems separated. Salesforce also flagged as an example of the opportunity to adapt off‑the‑shelf ...

  • dtw102-tt-upskilling
    Strategy & Change

    Deutsche Telekom to ‘new‑skill’ nearly a third of workforce


    VP, Digital Transformation Bruné highlights skill upgrades as fundamental to success, pushing “ new‑skilling ” to top of the Group’s strategic priority list. DT aims for 30% uptake of up‑skilling programme by 2024.

  • btw321-tt-bt-results-simon-lowth
    Financial & Performance

    BT Q3 FY20–21 results: gone today, (hopefully) here tomorrow


    Nobody obviously interested in Q3, but shares down sharply. Calendar of optimism around pandemic bounce back and fresh starts. Jansen despairingly concedes transformation will take at least five years. BT doing best to railroad Ofcom on fibre-critical WFTMR.

  • tfw150-tt-pedro-Serrahima

    Serrahima on the up as Telefónica targets multi brand


    As Telefónica aims to make customer experience a key differentiator in its domestic market, Pedro Serrahima, the executive behind O2’s Spanish launch takes charge of the drive. Marisa Urquía also promoted to oversee transformation projects as Executive Chairman Gayo slims down the executive committee.

  • btw321-tt-procurement-ireland-faraday
    Strategy & Change

    BT seeks to electrify procurement with Faraday subsidiary


    Managers for strategic procurement categories being recruited, including network, connectivity, and marketing. Data science remains prominent. New subsidiary’s standalone status emphasised, evidencing detachment and perhaps also ambition. 

  • btw319-11-allera-consumer
    Consumer (B2C)

    Allera makes mark with BT Consumer “turnaround job”


    Latest Business Briefing sees Allera stamp his style on Consumer division, striving to bring a premium sheen to a venerable brand. Multi‑play out of fashion and cross‑selling in as BT and EE set to play to strengths. New marketing chief Thrane buying in to Group transformation ...

  • btw319-people-generic

    BT people moves: IT executives reshuffled


    IT Managing Director Rachel Higham confirmed her departure, leaving a vacancy for the all‑important IT transformation project. Changes to Group’s regional management, including the exit of BT’s England Director and a new Openreach Scotland chair. High‑profile alumni take advisory spots at UK regulators.

  • tfw150-tt-montevideo-uruguay-exit
    Strategy & Change

    Could Telefónica exit Uruguay next?


    Telecom Argentina reportedly mulling play for the Group’s local unit. Telefónica executives stress they remain open to all options to reduce its exposure in the Hispanoamérica region . Group continuing to experience frustrations in snakes-and-ladder-esque regional divestment programme.

  • btw318-tt-rachel-higham

    IT transformation lead Rachel Higham leaves BT


    Higham, Managing Director of IT, leaves a vacancy currently plugged by key lieutenant Mark O’Flaherty. Exec appointed CIO at advertising giant WPP. Self‑styled “ Chief Sherpa ” leaves with substantial transformation work still to be done, despite marked progress.

  • dtw100-tt-dannenfeldt

    Ex-Deutsche Telekom CFO Dannenfeldt resurfaces at Ceconomy


    Shareholders to confirm appointment of former Telekom CFO in early‑2021. Deutsche Telekom veteran to help steer business through period of transition.

  • Vlocity-LinkedIn-0
    Vendor Voice

    Salesforce Industries: bringing cloud Vlocity to telco CX


    As the CRM giant sharpens its focus on telco transformation, Salesforce Industries highlights the need for operators to lose legacy baggage, embrace cultural change, and focus on collaboration to move at digital pace. Experience of acquisition Vlocity demonstrates three trends in telco transformation, from gradual evolution to enthusiastic ...

  • btw317-tt-dublin-bridge
    Suppliers & SCM

    BT procurement relocating to Dublin


    Group CPO Pourrat energising procurement transformation with a new standalone business. Move to Dublin officially linked to city’s Big Tech hub, but Brexit bridge may also prove useful. White-collar union Prospect “dismayed” by the plans.

  • btw317-tt-qlik-data-analytics
    Suppliers & SCM

    BT taps Qlik for data analytics prowess


    BT aims to create a ‘data‑literate workforce’ to improve how it exploits its vast troves of customer data for up‑selling opportunities.

  • btw317-tt-bt-transformation-cwu-challenge
    Strategy & Change

    CWU plots against BT transformation plans


    Union’s Bonfire Night declaration promises fireworks as BT attempts to simplify processes linked to redundancies. BT management under opposing pressure from investors to move more quickly to reduce headcount.

  • btw317-tt-robotic-speed-dating
    Strategy & Change

    BT deploys bot to get top techies talking


    “ Robotic speed dating ” sessions among changes being made in a bid to build better connections within Group’s technology leadership. BT getting creative as it grapples with change agenda.

  • btw317-tt-bt-consumer-it-legacy
    Consumer (B2C)

    Legacy IT hinders BT Consumer brand meld


    Siloed IT for BT, EE, and Plusnet creates cross-selling challenge. Vendor selection process for IT overhaul has been going on four years and is not yet complete.

  • btw317-tt-philip-jansen-digital-transformation
    Strategy & Change

    BT’s Jansen plays for time on transformation


    Eighteen months into the job, the BT CEO is striving to prove the business is on the right track, with a lower‑key transformation than many expected. Jansen urging staff to adopt a “ lean‑in ” approach with faster decision‑making to accompany systemic change.

  • tfw147-tt-telefonica-peru-tecnotre-transformation
    Strategy & Change

    Telefónica Peru seeks giant leap from Project Apollo


    Tecnotree-supported modernisation programme enabling more time to be taken in disentangling “ fantastic mess ” of legacy point solutions. Business wanted digital platform refresh to match cadence of webscale service development. Project held up as case study by TM Forum, highlighting open integration.