All Operations articles
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Finance & StrategyVodafone Germany cuts go deeper as AI reshapes operations
Vodafone Germany broadens its restructuring drive, resets operating model, and outsources more to AI. Management indicates that despite progress in the OpCo’s revival, competitive pressures mean revenue-per-employee productivity needs to accelerate for Vodafone to keep pace with rivals…
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OperationsAgentic AI forces telcos to rethink data, skills, network operations
Orange, Vodafone, and Telenor execs consider AI’s toughest challenge to be capturing human expertise, organisational context, and the guardrails needed to let agents acts safely.
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OperationsDT boss says ‘shit MVNOs’ are most at risk in era of AI buying
Deep dive: Transatlantic group’s execs say transparency and communications will be key as they ponder disruptive power of AI assistants as analysers and buyers of broadband, mobile and TV retail services — and claim smaller discounters will be at most disadvantage.
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OperationsTech Mahindra completes large-scale takeover of Orange B2B teams
Indian services giant indicates major new outsourcing and tech development relationship with Orange Business is now up and running, boosting top line and headcount.
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Finance & StrategyTelia trims headcount as Europe leans on efficiency
Telia becomes the latest European telco to announce a round of job cuts, joining a trend of operators reshape workforces, decentralise decision-making, and seek higher returns from maturing fibre and 5G investments.
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Strategy & ChangeTelefónica remixes home-market and Group responsibilities in latest reorg
Group confirms details of latest overhaul designed to accelerate realisation of Transform & Grow goals.
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Strategy & ChangeTelefónica plots major reorg in ongoing bid for revival – report
Group reportedly on verge of overhaul to accelerate realisation of Transform & Grow goals.
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OperationsTelefónica picks Lenovo exec to drive new Spanish device business
Operator creates hardware division with goal of accelerating sales growth and diversifying product base. Move comes as Group pursues similar ambitions in Brazil, and contrasts with the hardware sector in other key markets where trends have proven trickier to navigate…
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NetworkOrange Belgium deploys robot to up game on network troubleshooting
Operator expects significant savings and sustainability gains after introducing next-gen solution for automated fault diagnosis, line testing, and service activation.
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OperationsBT says 75% of legacy fixed OSS retired after decade-long SRIMS overhaul
Now advanced on fixed-network inventory, data and process unification and simplification, digital OSS chief Ravi Ramachandran has set out how the operator’s graph-based SRIMS platform is intended to underpin automation/AI, digital twins, and NaaS revenue.
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OperationsVodafone cuts ribbon on Portuguese cybersecurity hub
Telco unveils new Global Cyber Centre in Lisbon, with plans to develop new cybersecurity tools and integrate third-party solutions to serve international customers. Group says the new facility reinforces Portugal as a key cybersecurity “hub”…
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Strategy & ChangeUK’s giffgaff goes ‘AI-first’, revamps tech org and stack
Virgin Media O2 innovative flanker brand highlights tech, leadership, operational, and organisational changes as it seeks to up competitive game in challenging market (and boost the operator’s lines of defence against discounting competitors). As giffgaff embraces AI, execs assure over future of its community-centric model.
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Deep DiveDigital twins for digital wins: US telcos scale use of drones for next-gen mobile infra modelling
Deep dive: AT&T, Verizon, and American Tower have now collectively flown hundreds of thousands of drone missions in the USA, as part of a behind-scenes push to create full-fledged virtual replicas of their vast network estates. Senior execs at the three telco giants ran TelcoTitans through the top- and bottom-line benefits of drone- and digital twin-led automated asset management…
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OperationsTelefónica fibre partner Atelco said to file for bankruptcy after Spanish contract loss
Telefónica fibre services subcontractor reportedly files for insolvency after losing critical ‘local loop’ contract, with union talks over future of workforce underway. Telefónica said to have aimed to simplify operations with the renewal, as part of wider cost-cutting measures that include renegotiating supplier deals…
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Public AffairsGermany’s O2 lines up job cuts as turnaround plan moves up a gear
Operator confirms it is in talks with employee representative bodies over plan that could axe around 1,400 employees from its workforce. Move comes as O2’s new management seeks to accelerate turnaround effort to fill in the void left by 1&1 contract loss and counter German competitive and economic pressure…
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OperationsVodafone Turkey spins up Data & AI hothouse
OpCo combines multiple teams to create a new Data & AI division, as well as AI Board to speed up evaluation and execution of AI initiatives. Decision comes as operator continues to serve as a key AI testbed as part of Vodafone Group’s wider strategy for the technology…
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Operations‘Reimagine, rethink, rewire’: BT wants AI to go beyond mere cost-cutting
DTW Ignite: Peter Leukert, Claire Gillies, and Gabriela Styf Sjöman showcase BT’s effort to get to the true value of AI: new revenue streams, strengthened customer trust, and reimagined network operations…
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NetworkSovereign ambition: Orange raises curtain on Unified Cloud Platform
UCP reveal commences: new unit consolidates 700 cloud specialists from Business, OINIS and Wholesale, driven by the Group’s Trust the Future strategy. Intent includes industrialising private cloud capabilities, expanding as-a-service propositions, and addressing surging enterprise demand for data sovereignty and AI…
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NetworkVodafoneThree turns to video AI to streamline mobile network upgrade
UK network operator deploys Vyntelligence tech to enable remote site audits in a bid to improve safety and efficiency as it delivers a massive £11bn network integration and upgrade programme.
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Strategy & ChangeAgents of change: Orange CIO Vermeulen spells out risks and rewards of AI
DTW Ignite: Koen Vermeulen says the use of AI agents will compress software development cycles and bring fundamental changes for telcos, removing constraints if bottlenecks are avoided.