All Operations articles
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OperationsBT says 75% of legacy fixed OSS retired after decade-long SRIMS overhaul
Now advanced on fixed-network inventory, data and process unification and simplification, digital OSS chief Ravi Ramachandran has set out how the operator’s graph-based SRIMS platform is intended to underpin automation/AI, digital twins, and NaaS revenue.
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OperationsVodafone cuts ribbon on Portuguese cybersecurity hub
Telco unveils new Global Cyber Centre in Lisbon, with plans to develop new cybersecurity tools and integrate third-party solutions to serve international customers. Group says the new facility reinforces Portugal as a key cybersecurity “hub”…
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Strategy & ChangeUK’s giffgaff goes ‘AI-first’, revamps tech org and stack
Virgin Media O2 innovative flanker brand highlights tech, leadership, operational, and organisational changes as it seeks to up competitive game in challenging market (and boost the operator’s lines of defence against discounting competitors). As giffgaff embraces AI, execs assure over future of its community-centric model.
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Deep DiveDigital twins for digital wins: US telcos scale use of drones for next-gen mobile infra modelling
Deep dive: AT&T, Verizon, and American Tower have now collectively flown hundreds of thousands of drone missions in the USA, as part of a behind-scenes push to create full-fledged virtual replicas of their vast network estates. Senior execs at the three telco giants ran TelcoTitans through the top- and bottom-line benefits of drone- and digital twin-led automated asset management…
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OperationsTelefónica fibre partner Atelco said to file for bankruptcy after Spanish contract loss
Telefónica fibre services subcontractor reportedly files for insolvency after losing critical ‘local loop’ contract, with union talks over future of workforce underway. Telefónica said to have aimed to simplify operations with the renewal, as part of wider cost-cutting measures that include renegotiating supplier deals…
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Public AffairsGermany’s O2 lines up job cuts as turnaround plan moves up a gear
Operator confirms it is in talks with employee representative bodies over plan that could axe around 1,400 employees from its workforce. Move comes as O2’s new management seeks to accelerate turnaround effort to fill in the void left by 1&1 contract loss and counter German competitive and economic pressure…
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OperationsVodafone Turkey spins up Data & AI hothouse
OpCo combines multiple teams to create a new Data & AI division, as well as AI Board to speed up evaluation and execution of AI initiatives. Decision comes as operator continues to serve as a key AI testbed as part of Vodafone Group’s wider strategy for the technology…
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Operations‘Reimagine, rethink, rewire’: BT wants AI to go beyond mere cost-cutting
DTW Ignite: Peter Leukert, Claire Gillies, and Gabriela Styf Sjöman showcase BT’s effort to get to the true value of AI: new revenue streams, strengthened customer trust, and reimagined network operations…
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Network & InfraSovereign ambition: Orange raises curtain on Unified Cloud Platform
UCP reveal commences: new unit consolidates 700 cloud specialists from Business, OINIS and Wholesale, driven by the Group’s Trust the Future strategy. Intent includes industrialising private cloud capabilities, expanding as-a-service propositions, and addressing surging enterprise demand for data sovereignty and AI…
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Network & InfraVodafoneThree turns to video AI to streamline mobile network upgrade
UK network operator deploys Vyntelligence tech to enable remote site audits in a bid to improve safety and efficiency as it delivers a massive £11bn network integration and upgrade programme.
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Strategy & ChangeAgents of change: Orange CIO Vermeulen spells out risks and rewards of AI
DTW Ignite: Koen Vermeulen says the use of AI agents will compress software development cycles and bring fundamental changes for telcos, removing constraints if bottlenecks are avoided.
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Partnerships & AlliancesTCS ‘more than a systems integrator’ as Vantage completes AI-powered platform rollout
Tobias Steinig, Chief Digital Officer at Vantage Towers, says LIRA platform now live across ten-market footprint, aimed at simplifying landlord interactions to create operational efficiencies and accelerate go-to-market.
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Network & InfraThe quest for autonomy: how agentic AI can deliver real ROI — new report
Research provides telcos with a pathway to delivering real value from agentic AI, featuring Tier 1 use cases and recommendations to help bridge “the autonomy chasm” to reduce operating costs, improve service reliability, and increase network agility.
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M&AVivo seeks vertical gains with absorption of ex-JV FiBrasil
Telefónica’s Brazilian business targets the start of August for synergistic meld of side business FiBrasil into its in-house wireless infra operations. Move follows on from recent buyouts of partners La Caisse and Telefónica Infra.
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Strategy & ChangeCapita: rewired for agentic AI, and inviting telcos onboard
Interview: With hyperscaler alumni now at the helm and Snowflake Intelligence embedded in its AI Catalyst Stack, Capita is betting that agentic will redraw the economics of the contact centre. Chief AI & Product Officer Sameer Vuyyuru explains why telcos should be watching closely.
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Strategy & ChangeOrange cloud boss highlights need for AI ‘blueprint’ to drive tech’s traction
Philippe Ensarguet sees organisational change, not technology, as the biggest barrier to AI adoption at scale.
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PeoplewatchDeutsche Telekom Peoplewatch: digital and fibre leadership rejigs at T-Mobile
The latest roundup of DT people moves sees change in the leadership of growth initiatives at T-Mobile US, as Chief Product & Digital Officer Omar Tazi steps down and fibre joint venture Lumos confirms its new Chief Executive. AI hiring remains high on the agenda with new senior appointments at T-Systems and T-Mobile Poland.
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Strategy & ChangeTelefónica rebrands security unit to reflect defence expansion push
Group implements a defence-focused rebrand at European security division, sending further signals of expansion plans in the sector as other telcos on the continent follow suit.
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Network & InfraThe network autonomy dividend (when telcos replace tech milestones with business outcomes)
Are theoretical autonomy frameworks distracting telcos from real business results? Vodafone, Elisa, Telenor and Mavenir leaders are shifting the industry narrative from operational efficiency to scalable, intent-based revenue generation…
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Network & InfraWe built the networks. Now we must teach them to think.
The operating model that built today’s telecom networks is no longer sufficient: complexity has outpaced human execution. Celfocus’s Executive Chairman Luis Salvado believes that the industry must shift from application-driven to intelligence-defined systems — or risk being outpaced by hyperscalers already treating networks as orchestrated software.