All Customer/User experience (CX/UX) articles
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Products & ServicesDT ties with Comcast to bolster Wi-Fi capabilities
Operator seeks improved time-to-market in broadband market by integrating Comcast Technology Solutions’ connectivity platform into its European systems, providing Wi-Fi meshing alongside various other tools…
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B2BDT set to open new ‘digital gateway’ for European B2B clients
Execs from Deutsche Telekom regional division discuss the challenges of deploying their new, multi-country support and sales platform for B2B customers. Learn more about the use case, development journey and roadmap scoped within DT’s Common Operating Model for Europe…
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Partnerships & AlliancesT-Mobile says joint OpenAI platform now live, ‘paying dividends’
The Un-Carrier’s tie-up with OpenAI is now ‘touching customers’ and said to be bearing fruit by optimising handset upgrades…
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Partnerships & AlliancesTelco execs invest in industry fintech player Glow
Device financing partner of BT, and others, secures $65m to expand its international reach and build out its software platform for handset payments, insurance, and upgrades. Investors include several industry heavyweights such as John Malone, Niek Jan Van Damme, and Glenn Lurie.
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PeopleDT picks out Poland tech chief to fill key German CTO vacancy
T-Mobile Poland’s Alexander Jenbar selected to take on pivotal home-market technology job at DT, overseeing mega-initiatives around AI, 5G, and fibre.
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TechnologyOrchestration, not Automation, is telco’s real growth engine
Telcos have heavily invested in automation, yet still struggle to scale. The issue is that digitising silos simply replicates bottlenecks. Discover why orchestration is the true growth lever for integrating systems, accelerating revenue capture, preparing for AI, and building a competitive edge for the 6G and AI era.
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M&AAustralia’s Waveconn bulks up tower portfolio with Optus deal
Towerco to acquire hundreds of new sites from Australia’s number-two operator, further expanding its tower portfolio. Optus says the sale raises cash to fuel investments elsewhere…
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Suppliers & SCMSafaricom enters market for new BSS partners
Kenyan operator launches tender for vendors to support a multi-year overhaul of its BSS and CRM setup.
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TechnologyCase study: Vodafone seeing tangible AI success in the field
Vodafone and Celfocus unveiled early but striking results in embedding AI into field operations — cutting repeat visits and harmonising quality — to both accelerate the operator’s zero-touch ambitions and sharpen customer focus.
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TechnologyAI data liberation: inside Boost’s escape from the telco legacy trap
Fragmented legacy systems are preventing telcos from capitalising on their data and AI. Boost Mobile defied industry orthodoxy by adopting Wavelo’s event-driven architecture, creating an agile platform to liberate data, enhance customer experience, and be ready for the next wave of AI innovation. Learn more…
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Network & InfraVodafone Germany changes the channel for cable upgrade
Operator launches nationwide spectrum optimisation programme aimed at improving broadband speeds and driving efficiencies, with fresh NorDig LCN technology delivering customer experience improvements for cable and fibre users…
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PeopleT-Mobile US: Almeida takes on mega-Growth; Saw top-Tech
Deep Dive: Significant leadership update brings in new head of Growth, promotes CTO. Almeida to marshal M&A war chest, lead pursuit of new revenue streams beyond core mobile business, particularly adtech, B2B and fibre.
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Financial & PerformanceTalkTalk bags £100m in latest financial restructuring
Troubled UK provider raises £100m as part of wider financing deal, reportedly providing short-term relief on debt struggles…
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MarketingTelefónica España brings back the human touch with CX overhaul
Movistar por Ti is to be extended across the Spanish unit’s customer base, featuring a platform-based approach to customer services underpinned by AI, but emphasising support from actual people.
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Financial & PerformanceVodafone braces for UK merger impact, lines up €1.5bn investment for inaugural year
FY24–25: Vodafone CEO Margherita Della Valle teases imminent deal completion and rapid integration to follow.
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InnovationVodafone finds AI ROI in “rewiring” internal processes
As the Group sharpens focus on AI use cases that deliver value, the operator has notched up early wins in overhauling customer service and internal operations.
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TechnologyDT taps McKinsey to build AI training engine
Deutsche Telekom rolls out personalised training and coaching for employees using AI-powered engine designed by McKinsey’s QuantumBlack.
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PeopleEx-BT digital chief Harmeen Mehta joins Equinix
Transformation chief and ‘AI leader’ takes to new Californian digs as Equinix CDIO, tasked with driving digital transformation and innovation strategy.
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Network & InfraMonetisation talks as Telefónica begins data-led 5G core update
Operator running tech partner selection process for new network data analytics function in mobile core stack.
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InterviewDeutsche Telekom’s Abrahamson keeps firm hand on AI ‘fire hose’
Jonathan Abrahamson says the speed of AI-related developments can feel overwhelming, but DT keeps its focus on selecting and solving the key problems.