BT Deals – Page 14
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PremiumEE adopts Nokia’s SON
Operator implements Nokia’s Self-Organizing Networks software in a bid to improve customer experience on its mobile networks. Nokia hails the deal as evidence of the strength of its BT account, which is said to have taken on a “continuous development” model.
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PremiumUK government hands WAN win to BT
Five-year, £23m contract signed for network access services to the DWP. BT’s Strategic Supplier standing consolidated.
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PremiumBT Ireland expands wholesale FTTH services
National Broadband Plan to add 544,000 premises to BT Ireland offers.
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PremiumElsewhere in BT Enterprise: Hosted Communications suite bulked up
Webex added to Hosted Communications; seven new MNVO’s running on EE’s network.
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Strategy & ChangeElsewhere in Openreach: Ciena flags optical kit win
Ciena gains an optical kit win; progress update on USO; copper stop-sell orders issued in further 77 exchanges.
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PremiumAmdocs’ BriteBill swings into BT action
Customer billing system up and running after four year implementation period. BriteBill platform designed to provide easier-to-understand bills, reduce call-centre engagement, and offer scope for “personalised” service recommendations.
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Partnerships & AlliancesBT seeks South African alternatives after partner breakup
Group abruptly severs ties with longstanding partner Sekunjalo, but is under pressure to remain compliant with the country’s black economic empowerment agenda.
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Network & InfraBT puzzles over end-to-end quantum security
Optical expert optimistic about upcoming commercial availability of QKD and “global” satellite distribution of crypto keys. How to protect the terrestrial “bit in the middle” against quantum-computing hacks still uncertain. Due diligence needed on Arqit’s QuantumCloud. Lord confident UK can tap into EU funding, despite Brexit.
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Partnerships & AlliancesBT taps into Salesforce on enterprise CX
BT’s Amit Sharma provides insights into the Group’s collaboration with Salesforce on the implementation of Open APIs. Aim is to create a more automated, digitally-led customer experience for enterprises. Project sees adoption of iterative approach, with less ‘big bang’.
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Partnerships & AlliancesBT heads to the quantum cloud with Arqit
Group backs QuantumCloud developed by UK startup, which purports to provide QKD security protection to end-point devices over the cloud. BT named exclusive reseller of Arqit’s products in the UK.
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Network & InfraBT warns “Quantum Apocalypse” might happen in 2024
Optical research expert says quantum computers could crack current public-key cryptosystems within a few years. Ubiquitous fibre connectivity particularly vulnerable to attack. BT sees QKD — “fighting quantum with quantum” — as key in safeguarding national critical infrastructure.
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Products & ServicesVena: BT launches “smart” broadcast network
BT Media & Broadcast division unveils Vena as end-to-end broadcast platform. Enabling remote production at core of new service, reflecting expedited industry-wide transition during pandemic. Two “major broadcasters” already on the books. Evolution pending in existing Media & Broadcast partnerships.
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Consumer (B2C)Consumer moves up a gear on customer support
Bridget Lea keen to enhance engagement with customers, at home or in-store. New ‘door-to-door’ device repair service set for launch. Division attempting to ensure service resilience, with post-pandemic consumer habits under watchful eye.
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Partnerships & AlliancesBT Wholesale opens Partner Plus programme
New programme launched with myriad growth opportunities attached. Much in-demand brand-association rights promised for those deemed “eligible”. Long-time partner Spitfire named as Wholesale’s first “Elite” partner.
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Partnerships & AlliancesBT edges towards virtual reality
Group engagement in multiple digital twin projects signals rising interest in services that exploit new AR, VR, and mixed reality technologies.
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Products & ServicesBT Security locks onto Fortinet for SD-WAN
Security division launches new managed SD-WAN with Fortinet Secure SD-WAN built-in. New service pitched as being able to “de-risk digital transformation investments” made by BT Global customers.
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B2BBT supports Orica’s cloud-native push
Latest “cloud-optimised” tech to be adopted across explosives specialist’s global footprint. BT works longstanding Cisco ties for SD-WAN contract win. Deal also involves deployment of network monitoring and cybersecurity services.
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InnovationBT wants SIM-fitted drones as standard
Head of BT’s Drone Solutions keen on developing out-of-the-box SIM card solution. Telco wants Project Xcelerate to showcase EE network’s suitability for BVLOS flights. Scaling drone-flight volumes in BVLOS environment a pressing challenge. Collaboration with US-based TEOCO in the pipeline to optimise flightpaths.
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Suppliers & SCMRest of BT contact centres to adopt NICE tech
BT deploys solutions from longstanding partner across “additional lines of business” to optimise processes and boost customer retention.
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Suppliers & SCMBT taps Blackbird for in-cloud video editing
Content operations team to adopt new editing software, with Group seemingly keen to retain some form of remote working model post-COVID-19. Blackbird CEO says BT’s green credentials chime with its own. Eleven Sports and Liverpool Football Club join BT in vendor’s expanding client ecosystem.