Ofcom details O2 UK ‘carelessness’ in billing investigation


Source: Ofcom

Regulator publishes 74-page document highlighting the extent of O2 UK feet-dragging in its investigation as to why the operator overcharged customers during a seven-year period. Demands O2 UK review its processes and systems to ensure accuracy and completeness of responses to information requests in future. Restates view that £150,000 ...

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