Telefónica Consumer – Page 2
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Products & Services1&1 to activate mobile services after 5G added to O2 roaming deal
No details provided about surprise expansion of national roaming deal with O2 Germany.
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Partnerships & AlliancesGermany’s Freenet eyes opportunities from O2’s 1&1 breakup
Freenet and O2 discuss forming closer bonds after challenger operator defects to Vodafone.
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Financial & PerformanceTelefónica’s ‘Core Four’ concoct plan to address wholesale decline
Q3 FY23: Group seeks to leverage FibreCo spinoffs, defend against uncertain market conditions, and create new revenue streams to offset forecast wholesale revenue decline over next three years.
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OperationsMovistar to close last of its call centres in Spain
Operator initiates restructuring exercise to close four remaining customer contact centres, in the face of falling demand for telephone customer service channel.
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Network & InfrastructureAnatel reaches stalemate on Vivo’s contentious Winity network-sharing deal
Decision on infra-sharing agreement hangs in the balance as telecoms regulator postpones ruling until 15 September, after Anatel once again fails to meet majority agreement — but with full approval now granted by antitrust authority.
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Strategy & ChangeAtento goes private as transformation plan remains ‘on track’
Telefónica-linked customer relationship service provider delisted from NYSE after market cap underperformance.
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Financial & PerformanceQ2 FY23: Telefónica to navigate via ‘GPS’ in next strategic cycle
Growth, profitability, and sustainability are key focus areas as Group preps vision for cash flow growth in the period to FY26. Learn more about the upcoming strategy update being concocted with McKinsay that was outlined with the Q2 results…
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Public AffairsOfcom prods Virgin Media O2 over customer cancellation struggles
Ofcom launches investigation into Virgin Media O2 after customers report service cancellation difficulties.
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Consumer (B2C)Virgin Media O2 levels up gaming ambitions
Operator goes toe-to-toe with other UK telcos in gaming sphere after launching ‘first venture’ into sector since merger.
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Partnerships & AlliancesVirgin Media O2 goes for a Song with new user loyalty engine
UK operator picks Accenture’s digital services arm to help rethink and refresh customer interactions.
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PremiumO2 Germany hangs up on 1&1’s call for 5G national roaming
Dogged by 5G rollout delays, Germany’s fourth mobile operator explores a regulatory option for faster coverage expansion.
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PremiumChile MVNOs feel the heat as Telefónica absorbs Simple
An email to its customers indicated that Simple Movíles will cease operations and see its customer-base transfer over to Telefónica Chile.
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PremiumTelefónica cements customer service links with ex-subsidiary Atento
Telefónica renews Master Services Agreement with Atento in Spain, Brazil, and Hispam until the end of 2025.
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PremiumVivo asked to present new terms for Winity network-sharing deal
Competition authority Anatel demands new terms in Vivo’s network-sharing deal with Winity.
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Partnerships & Alliancesstc signs up to Telefónica Partners Program
Pair sign strategic collaboration agreement targeting “joint scale” and “presence”.
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PremiumVirgin Media O2 joins massive price-hike club
Operator confirms average yearly prices will shoot up 13.8%.
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PremiumElsewhere in Germany: O2 apologises for November outage
Mixed network news as O2 loses its voice, but trumpets 5G progress.
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PeopleO2 turns to Vodafone’s Laukenmann to fill Consumer vacancy
Former Vodafone Germany Chief Consumer Officer Andreas Laukenmann switches to rival O2, filling the gap left by Wolfgang Metze’s transfer to Telekom.
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PeopleMovistar hires supermarket exec for digital refresh
Telefónica’s home market business seeks to up focus on customer experience improvement.
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M&ASpanish consolidation threatens Telefónica mobile leadership
Local regulator updates fixed and mobile rankings, with Telefónica retaining top-spot.