Brazilian watchdog puts Vivo’s AI chatbot under the microscope


Brazilian regulator Anatel investigating Vivo’s use of AI in customer service, citing privacy and security concerns.

This article includes:

  • Organisations: Anatel; Grpo de Pesquisa em Inteligência Artificial (Research Group on Artificial Intelligence/IA.lab); Microsoft; Telefónica Group; Telefónica Tech; Telefónica|Vivo.
  • People: José María Álvarez-Pallete; Richard Benjamins; Ricardo Hobbs.
  • Themes: Artificial intelligence (AI); Compliance; Customer service; Data privacy; Data processing; Digital assistants; Employee feedback; Enterprise (B2B); Generative AI; Machine learning; Operational efficiencies; Quality of service; Regulation; Security; Training data.
  • Geographic: Brazil; Latin America.

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