DT taps McKinsey to build AI training engine
Deutsche Telekom rolls out personalised training and coaching for employees using AI-powered engine designed by McKinsey’s QuantumBlack.
This article includes:
- Organisations: Deutsche Telekom; e&; Global Telco AI Alliance (GTAA); McKinsey; Perplexity; QuantumBlack; Singtel; SK Telecom; SoftBank.
- Geographies: Europe; Germany.
- People: Jonathan Abrahamson; Nicolai von Bismarck; Peter Meier van Esch; Dominik Grafenhofer; Tim Höttges.
- Themes: Analytics; Artificial intelligence (AI); Automation; Call centre agents; Call handling; Chatbots; Coaching; Customer experience (CX); Customer satisfaction; Data; Digital assistant; Digital training programmes; Employee training; Field engineers; Generative AI (GenAI); IT; Learning engine; Operational efficiency; Personalisation; Service development; Workflow optimisation.
Register for free to continue reading this article
Join the TelcoTitans community and continue reading this article
By registering for a free account, you will get immediate access to the rest of this article, plus:
- Enhanced access to TelcoTitans with three free article views per month
- TelcoTitans Daily and Weekly newsletter briefings
“The detail is very good. Better than we get internally.” – GM, Vodafone OpCo
Want full access to TelcoTitans content? Check out our subscription options.