All Operations articles – Page 13
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OperationsTelefónica Tech unveils digital operations hub at Madrid HQ
New Digital Operations Centre forms part of the Group’s Innovation and Talent Hub transformation strategy.
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Public AffairsDeutsche Telekom strikes wage deal with union
Agreement on wage increases reached after third round of talks.
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OperationsBT targets skills shortage with Digital Campus plans
Ongoing skills transformation programme will see a virtual learning environment established, dubbed a “one-stop shop” for employee development. Internal reskilling and upskilling remain central to Group’s sustainable growth plan.
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Public Affairs“If you’re a bully, you get a pasting”: union continues BT bashing, confirms action ballot
Communication Workers Union Annual Conference galvanises members as it takes fight to BT. Industrial action ballet to go ahead “as soon as possible”. “These people have no integrity” says Deputy General Secretary Andy Kerr.
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Partnerships & AlliancesStill no date for Safaricom Ethiopia launch
STE indicates it is close to reaching network-sharing agreements with Ethio Telecom. Changes to national payments law should pave way for M-PESA.
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OperationsVodafone exec hails big data benefits of Google Cloud
Ignacio Garcia says Vodafone collaboration with Google Cloud Platform has helped improved customer satisfaction and lower TCO. Platform processed more than 100 exabytes from Group operations in 2021.
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OperationsTelefónica tightens management focus for Spanish platform play
Previously heralded Industry Verticals unit now up and running as Telefónica implements a more ambitious multi-play strategy. Growing Wholesale business receives dedicated leadership, while regional management will take greater role in supporting B2B sector. Brand manager Serrahima given broader remit to improve customer experience in all sectors.
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OperationsTelekom Deutschland CEO urges regional decision making
First meeting of five ‘Regio Circles’ takes place in Berlin. Gopalan keen to empower local customer-facing units to improve end-user experiences. Fibre and 5G services a priority.
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OperationsDeutsche Telekom setting up new IT consulting arm
New consultancy business added to brief of Group CIO Peter Leukert. Move appears designed to support Group’s ERP transformation. Step comes amid wait for confirmation of ERP outsourcing deal with Accenture.
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People“Stability and continuity” key as Al-Saleh extends T-Systems stay
Chief Executive agrees to continue leading the business until at least 2027. Will guide T-Systems through “the next phase” following four-year transitional period.
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OperationsCost-cutter and digitiser _VOIS: Vodafone’s agent of change lands in three new Local Markets
Vodafone Intelligent Solutions said to have created new bases in Albania, Turkey, and the UK. Group’s long-term centralisation efforts netted over €1.2bn in savings in the three years to March 2021.
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OperationsTPG cleared to separate wholesale and retail operations
Australian Competition and Consumer Commission greenlights ‘joint functional separation’ of the subsidiaries from 7 October 2022. Regulator believes the move will enhance competition in both segments. TPG is looking to create a new fibre-to-the-building (FTTB) wholesale business.
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PremiumT-Sys extends Spanish hiring spree to Reus centre
T-Systems Iberia to hire 300 employees in Catalan city. Move runs in parallel with expansions in Barcelona and Granada. Spanish unit claims to be experiencing rapid growth and seen as positioning for NextGenerationEU recovery funding opportunities.
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Operations“A country with enormous potential”: Safaricom poised for Ethiopia launch
Safaricom Telecommunications Ethiopia aims to go live on 9 April 2022. Hopes to add M-PESA within the next 12 months. Over 300 staff recruited to work in the country.
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M&ATelefónica Tech boosts Microsoft partnership with Incremental acquisition
Incremental Group to be integrated into Telefónica Tech UK&I. £175m fee dependent on future performance. Acquisition sees Telefónica Tech UK&I become one of Microsoft’s largest partners in the UK.
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OperationsDT outlines ‘digital experts’ upskill target
2021 Annual Report sets 17% digital workforce target within three years. Places emphasis on in-house digital upskilling; recruiting outside digital talent seen as “challenging”. Overall FTE headcount drops 4% year-on-year, but Group still manages to hire more than 8,000 employees outside the USA with focus on IT and technical ...
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OperationsT-Systems closes Russian consulting business
Management and technology consultancy Detecon ends Russian activity in response to Ukraine crisis.
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OperationsT-Mobile US reshuffles executive team
Mike Katz assumes resurrected CMO role to lead beefed-up Marketing function. Jon Freier to head operator’s customer care operations, replacing Callie Field, who takes on leadership role at T-Mobile for Business.
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OperationsDT opts for second-choice Deloitte as new auditor
Deloitte given mandate to replace incumbent PwC. Proposal to be put to shareholders in April, and comes after disrupted, three-year selection process. DT drops one-off management bonus option after stockholder criticism.
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Products & ServicesTelefónica ponders crypto payment integration
Spanish operator will not be a “mere spectator” on Web 3 and cryptocurrencies, with possibility of accepting token-based payments considered. Chief Digital Officer Chema Alonso describes Group “reflections” on potential role of the operator in decentralised technology developments.