Operations & Transformation – Page 2
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OperationsVodafone infuses AI live translation into European call centres
Operator teams up with CAMB.AI to expand live translation software across European call centre footprint. The tie-up sees Vodafone continue to integrate AI systems within its call centres, aiming to accelerate complaint resolution and improve customer experience.
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M&AVivo seeks vertical gains with absorption of ex-JV FiBrasil
Telefónica’s Brazilian business targets the start of August for synergistic meld of side business FiBrasil into its in-house wireless infra operations. Move follows on from recent buyouts of partners La Caisse and Telefónica Infra.
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Financial & PerformanceTelefónica sees early gains in Transform & Grow revival plan
Q1 FY26: Execs at trimmed-down and re-focused Telefónica claim already to be seeing positive results from its new, five-year strategic plan, announced late last year. Operational changes and exits from volatile markets have made the Group smaller, but also given management a more solid and predictable platform for growth, execs argue.
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PeoplewatchBT Peoplewatch: Plusnet chief expands brief as multi-brand strategy makes mark
June 2026 edition: BT taps the banking industry for digital and transformation expertise; the renewed multi-brand strategy prompts pivots at Consumer; Openreach beds in nascent CX division; and a Data & AI vacancy opens up at BT Digital…
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Strategy & ChangeCapita: rewired for agentic AI, and inviting telcos onboard
Interview: With hyperscaler alumni now at the helm and Snowflake Intelligence embedded in its AI Catalyst Stack, Capita is betting that agentic will redraw the economics of the contact centre. Chief AI & Product Officer Sameer Vuyyuru explains why telcos should be watching closely.
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Financial & PerformanceSavings progress drives Telefónica delivery
Q1 FY26: With revenue growth awaiting ramp-up, Telefónica’s progress on spend efficiency keeps Group on track for FY26 guidance…
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Financial & PerformanceTelefónica’s FY26 plan ‘on track’, despite mixed data
Q1 FY26: Telefónica says it is on course to meet goals for the FY after recording forward movement in revenue and earnings in first quarter.
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Financial & PerformanceTelefónica renews savings account
Q1 FY26: Group leadership continues to seek out new sources of efficiencies across the business, as part of Transform & Grow strategy.
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OperationsT-Mobile cuts ribbon on first Indian tech hub
Operator opens up Global Capability Center in the city of Hyderabad, expanding parent DT’s presence in the country. T-Mobile reportedly planning to hire 1,000 workers at the site by 2027 …
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Strategy & ChangeOrange cloud boss highlights need for AI ‘blueprint’ to drive tech’s traction
Philippe Ensarguet sees organisational change, not technology, as the biggest barrier to AI adoption at scale.
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PeoplewatchDeutsche Telekom Peoplewatch: digital and fibre leadership rejigs at T-Mobile
The latest roundup of DT people moves sees change in the leadership of growth initiatives at T-Mobile US, as Chief Product & Digital Officer Omar Tazi steps down and fibre joint venture Lumos confirms its new Chief Executive. AI hiring remains high on the agenda with new senior appointments at T-Systems and T-Mobile Poland.
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Strategy & ChangeTelefónica rebrands security unit to reflect defence expansion push
Group implements a defence-focused rebrand at European security division, sending further signals of expansion plans in the sector as other telcos on the continent follow suit.
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Network & InfraGamma’s Edge Migrate: turning the UK’s PSTN switch-off into a strategic channel opportunity
Interview: As of February 2027, PSTN will be no more in the UK, but there remain millions of legacy connections. Gamma has deployed its Edge Migrate service to help partners convert a foreboding migration challenge into an enhanced upsell opportunity for voice and security. Learn more…
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Network & InfraThe network autonomy dividend (when telcos replace tech milestones with business outcomes)
Are theoretical autonomy frameworks distracting telcos from real business results? Vodafone, Elisa, Telenor and Mavenir leaders are shifting the industry narrative from operational efficiency to scalable, intent-based revenue generation…
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Network & InfraWe built the networks. Now we must teach them to think.
The operating model that built today’s telecom networks is no longer sufficient: complexity has outpaced human execution. Celfocus’s Executive Chairman Luis Salvado believes that the industry must shift from application-driven to intelligence-defined systems — or risk being outpaced by hyperscalers already treating networks as orchestrated software.
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OperationsDT and ISS ‘move on’ after settling €80m outsourcing row
DT irons out differences with facilities management supplier ISS, agreeing to settle multi-year dispute and sign up for a contract extension.
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Network & InfraFrom flying blind to found revenue: digital twins ‘digitise the handshake’ of complex telecom infra
“Time kills deals”: senior infra figures from SBA, Vertical Bridge, Singtel‑owned NCS and digital‑twin specialist vHive argue that the next productivity unlock for cell towers lies in closing the reality gap between site and system — and that the first movers will dictate how the new order works…
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Partnerships & AlliancesBT Business launches AIOps offensive with Accenture
Telco fires starting gun on ‘multi-year’ programme with longstanding IT partner, seeking to overhaul business processes and develop new AI-powered enterprise products. Pair aiming to build on BT’s prior work in AIOps to deliver improved resilience and new capabilities, both internally and externally…
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OperationsVodafone adds to Amdocs tie-in with Irish network planning upgrade
Contract extends deeper into Europe via network inventory modernisation rollout, part of a broader push to streamline Vodafone network operations across the footprint.
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Network & InfraDeutsche Telekom steps up Europe NatCo integration
Chief Financial Officer Christian Illek says DT is getting “hands on” with its network of European businesses, in an effort to extract more efficiencies from its regional scale. Targets for ‘harmonisation’ include procurement, network roadmaps, and infrastructure assets. But full centralisation is off the agenda…