In depth: One Touch Switching launch day
UK’s ‘imperfect’ fixed broadband migration hub debuts to mixed altnet reviews, and incumbent ISP win-back loophole only spotted on launch day. OTS broadly seen by many challengers as open season on majors with poor customer satisfaction, mixed with fears of race to bottom and weakness on multi-play (Sky and VM O2 are both bullish, too). Register to read…
This article includes:
- Events: Connected Britain 2024.
- Geographic: Hull; UK; Yorkshire.
- Organisations: County Broadband; GOS Consulting; Hyperoptic; KCOM; Ofcom; Ogi; Openreach; Sky; Tech Mahindra; The OTS Company (TOTSCo); Virgin Media O2.
- People: Amber Pine; Andrew Glover; Chris Davies; Christian Hindennach; Dana Tobak; Gita Sorensen; Neil Bartholomew; Paul Bradbury; Sally-Anne Skinner; Sean Royce.
- Themes: Altnet; ARPU; Broadband; Communication providers (CPs); Consumer protection; Counter offers; Customer retention; Fixed connectivity; Fibre; General conditions; ISP; Loophole; Matching algorithm; Multi-play; Notification of Transfer (NoT+); One Touch Switching (OTS); OTS hub; Retail providers; Switching; Voice number portability.
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