BT Consumer – Page 7
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PremiumDivisional breakdown: BT Consumer still doing the heavy lifting
On a division-by-division basis, FY18-19 proved tough across the Group. Consumer again was the principal element of the business in which key financial metrics remain solely in the black. However, there are signs that trends are changing, and, while the headwinds that have beset Enterprise and Global Services may ...
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PremiumBT upgrades performance management across contact centres
Increasingly UK-based contact centre employees to see performance analysed with customer experience-focused analytics software.
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PremiumBT Enterprise sets out to prove its worth
CEO McQuade is aiming to reframe BT Enterprise’s steady-and-profitable business in largely declining markets as a more forward-looking digitalised unit ready and able to deliver next-generation services to businesses small and large. Pace of IP transition to accelerate, and the potential rise of SD-WAN is now seen as an ...