BT Consumer – Page 2
-
Products & Services‘New EE’ partners Apple to elevate TV ambitions
EE TV service announced with Apple as collaborators, moving ‘New EE’ towards B2B2C goals.
-
Products & ServicesIn depth: BT’s Kevin Lee on Aimee becoming EE’s AI ‘superhero’
BT Consumer Chief Digital Officer Kevin Lee tells the story of Aimee’s journey from fledgeling with “limited skillset”, to becoming EE’s ‘superhero’. Exec highlights importance of Aimee as a co-pilot for EE customer support, with operator aiming to assist all agent conversations with chatbot beyond 2025.
-
Products & ServicesEE in-home connectivity backed by ‘evolved’ Qualcomm deal
BT taps Qualcomm relationship to trail Wi-Fi 7 services for EE customers.
-
Network & InfrastructureEE’s 3G to be shuttered by spring
Operator provides further details on 3G shutdown, with finalisation expected by March next year, nationwide sunset to begin in January.
-
Innovation (R&D)Generative AI can ‘cut months’ from transformation, says BT
BT’s CDIO Harmeen Mehta: generative AI can cut “months, if not years out of our transformation”, but only if you “get to the tail”.
-
Financial & PerformanceBT Business boosted as Consumer made to pay its way
Reallocation of costs one month after FY22–23 announcement sees Consumer profitability and cash flow contribution slimmed down as Enterprise sees improvements.
-
Consumer (B2C)BT’s new retail hub is a ‘glimpse into the world of new EE’
Consumer CEO Marc Allera says launch of EE Studio represents BT’s converged consumer ambition and strategic transformation.
-
PremiumBT builds up contact centre offering with partner duo
BT extends partnership with Five9 and ServiceNow to provide Business services.
-
PremiumBT barely bruised as up to a million disconnect broadband
Citizens Advice data shows swathes of households dropping broadband amid cost-of-living challenge, but BT metrics hold firm.
-
PremiumOfcom under fire for sanctioning bumper price hikes
Regulator criticised for allowing major telcos to push ahead with mid‑contract price rises this April and May, some as high as 17.3%.
-
PremiumElsewhere in BT Consumer: BT Sport announced explosive new branding
BT Sport announced explosive new branding
-
PremiumOfcom muscles up scrutiny of UK telcos’ inflated in-contract price hikes
Regulator launches investigation into customer clarity on in-contract, inflation-linked price hikes, which nowadays can be well above 10%.
-
PremiumBT declares faith in pricing mechanics in face of negative headlines
CEO Jansen showers plaudits on Marc Allera’s ‘machine’ for keeping customers in challenging times
-
PremiumBT scrambles to explain massive price hikes
Group to raise most tariffs by 14.4%, based on December CPI rate and additional annual charges.
-
Strategy & ChangeUK altnet Giganet plots wholesale play to counter Openreach threat
After acquiring ISP Cuckoo, the altnet’s next move is opening its network. Wholesale is necessary to compete with Openreach and “just makes business sense”, says CEO Jarlath Finnegan.
-
PremiumElsewhere in BT Consumer: BT TV – no aerial, no problem
BT TV made available as aerial‑free, streaming‑only option; BT Sport signs up to Red Bee Media’s automated subtitling service; EE customer call centre staff provide government‑sponsored debt advice referral service.
-
PremiumWHP wins managed service job for Shared Rural Network
MNOs starting to fill out supplier line‑up for UK’s latest programme aimed at addressing rural network shortcomings.
-
InterviewOne2One: the one that started it all is no more
TelcoTitans looks back at one of the companies that kickstarted modern mobile services.
-
PremiumBT chair calls for EE brand strength amid macro crises
Adam Crozier pitches EE transformation as most significant “for a long time”.
-
PremiumUK gov rallies BT and peers for discount drive
Cost‑of‑living challenges get political attention after BT calls for government leadership.