All Vodafone Intelligent Solutions (VOIS) articles
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OperationsVodafone infuses AI live translation into European call centres
Operator teams up with CAMB.AI to expand live translation software across European call centre footprint. The tie-up sees Vodafone continue to integrate AI systems within its call centres, aiming to accelerate complaint resolution and improve customer experience.
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Suppliers & SCMVodafone puts AI-powered procurement engine on the road to autonomous buying
In-depth: Vodafone Procure & Connect updates on its two-year GenAI-led procurement overhaul, with a partner-powered platform adopted at scale and delivering tangible results. More to come, including a potential platform export, as telco buying settles into its ‘third wave’…
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Partnerships & AlliancesVodafone gives Partner Markets a fresh lick of paint, installs new leadership
Jan Holzberg replaces Petr Dvořák to lead Partner Markets, which has been rebranded to Vodafone Partners.
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Analyst BriefingVodafonewatch: grand openings, network upgrades
Analyst Briefing: Vodafone cuts the ribbon to a new logistics hub in Luxembourg and data centre in Turkey; signs a series of cable upgrade deals in Germany and network innovation collaborations with Tiami Networks, Cirrus360, and more; plus M&A in Czechia and AI expertise exports in Kenya…
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InterviewBattle scars and skin in the game: VOIS breaks out from Vodafone’s captive shared services
Deep dive: by stepping out of the shadow, the once-captive telco shared services business is rewriting the playbook for commercial enterprise ‘shared intelligence’ as a standalone powerhouse. With Accenture on side, and tapping Vodafone Business and others for go-to-market, leaders Gary Adey and Chris Meads tell TelcoTitans that VOIS is an increasingly ‘big lever’ for its parent to pull…
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OperationsVodafone’s plan to keep up with AI through democratisation, value-hunting
DTW Ignite: Vodafone execs discuss AI adoption at scale, raising concerns that the technology is moving ‘too quickly’, but confident that the group’s overriding strategic direction will enable it to keep ahead of the curve.
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Strategy & ChangeVodafone’s latest B2T spin-up: €20bn+ Procure & Connect
In-depth: Unusual combination of procurement and roaming services marks another step in Vodafone’s ambitious Business to Telecoms strategy to commercialise its internal shared central functions to the wider industry, with efficiency also in the mix.
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Strategy & ChangeVodafone set to debut new ‘Business to Telco’ unit as part of central function refresh
Vodafone quietly debuts B2T unit targeting peers, as Shared Operations gets overhauled and Group adds vim to telco-as-a-service ambitions.
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Analyst BriefingVodafonewatch Weekly: Group taps mega-deals with Accenture, Google, e&, more
Latest from Vodafone and its ecosystem, including an extended deal with Google for GenAI deployment; Accenture-backed reset for shared services operation VOIS; e& tie-up feeds into UAE IoT contract…
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Strategy & ChangeAccenture execs switch to Vodafone services venture VOIS as business resets
VOIS CEO Gary Adey talks up VOIS’ graduation from ‘back-office support to strategic partner of choice’, with new Accenture expertise in leadership positions.
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Analyst BriefingVodafonewatch Weekly: spotlight on networks in largest OpCos
Latest from Vodafone and its ecosystem, including: questions remain over Vi 4G rollout strategy; 5G success reputed in Germany; and shared services momentum builds, months after Accenture-backed division launch…
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PeoplewatchVodafone Peoplewatch: new Business CEO sets hiring agenda
25+ senior and strategic people moves across the Vodafone ecosystem, including: Marika Auramo laying plans to grow the Business team; top-level healthcare division exit; SpaceMobile ExCo reshuffle; and new digs for two former Vodafone CFOs…
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Suppliers & SCMVodafone buying chief: ‘creeping protectionism’ destabilising telecom supply chain
Group Procurement Director Ninian Wilson warns that dynamic has changed in Europe, with rising US-China tensions making for difficult decisions in telco buying. Vodafone SCM strategy now prioritising resilience, despite trade-offs…
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Suppliers & SCMBattle of the bots: BT and Vodafone procurement chiefs forecast AI-driven buying
BT’s Cyril Pourrat and Vodafone’s Ninian Wilson discuss future of procurement, with AI at the core and negotiation bots taking on each other as tech matures. Read more…
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PeoplewatchVodafone Peoplewatch: Shared Ops overhaul prompts further procurement shuffle
30+ senior/strategic appointments across Vodafone Group worldwide, including: knock-on effects of ongoing Shared Operations restructure; BizDev leader Philippe Vogeleer’s departure; and new CFO at Vodafone Investments. Vodafone Germany turns attention to Broadband & Entertainment, while Business makes regional changes across Europe. Plus lots more on product and finance fronts, and in Africa, Europe, and Group HQ…
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Financial & PerformanceVodafone FY23−24 Highlights: foundation stones in place, growth ‘in our hands’
After taking a sledgehammer to the Group’s European footprint; initiating a shared services, Germany, and CX overhaul; and working to establish an ROCE-mindset, CEO Margherita Della Valle says the year represents a good start to her mandate. More to be done, of course, and much of this FY was spent laying foundation stones, but slimmed-down Vodafone intends to leverage agility to scale in fewer, ‘better’ markets, underpinned by a revamped commercial model…
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Financial & PerformanceVodafone FY23−24 In-depth: re-shaped Group smaller but ‘stronger’
Changing footprint makes for some massive cuts to revenue, but what is left of the Group manages growth on organic terms.
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Financial & PerformanceVodafone FY23−24 Spend: UK drops to bronze as Africa becomes runner-up
An inflated Africa group, now including Vodafone Egypt, tips the capex allocation balance as Germany retains the lion’s share and Turkey takes the place of Italy and Spain.
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Financial & PerformanceVodafone FY23−24 Guidance: muted optimism extends to forecasts
CEO Della Valle continued a trend of paring back and tempering expectations in uninspiring guidance figures.
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Analyst BriefingVodafonewatch Weekly: cost of Ethiopian expansion laid bare; another twist in M&A tale
Latest from Vodafone, affiliates and partners: Group earns security clearance for UK merger; Ethiopia optimism reiterated despite financial reality check; and TowerCo Inwit braces for reshaped Italian market following MNO reshuffle. More from South Africa, Spain, Netherlands, elsewhere…