All Vodafone Intelligent Solutions (_VOIS) articles
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PeopleVodafone Peoplewatch: senior swaps in Germany as transformation agenda beds in
20+ high-profile moves in and around Vodafone, including: new Business CEO; HR swaps in multiple markets; German consumer services team overhaul; top-level pivots in Africa; plus more across the Group…
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PeopleVodafone Peoplewatch: Vinod Kumar’s new Dubai digs, fresh faces in shared services…
20+ high-profile moves in and around Vodafone, including: new private equity digs for Vinod Kumar; Group Technology exits; VodafoneZiggo top-team (and ‘value-creating’ exec at part-owner Liberty); plus more across the Group…
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M&AVodafone’s Della Valle claims retrenchment is complete after Italian sale confirmed
CEO Margherita Della Valle has declared the Group’s Italy retreat to be the ‘final step’ of her right-sizing campaign, leaving it smaller but purportedly ready to chase growth in markets that matter. Deal prompts wholesale structural change stretching beyond Europe — ExCo swaps, B2B priorities, shared services overhaul — but Vodafone is left a far cry from its former superpower status…
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Weekly BriefingsVodafonewatch Weekly: antitrust and security scrutiny, home and away
Huge week for Vodafone as M&A activity ramps up: Italy leaves Iliad reeling; Spain progresses; UK gets underway; and Emirati investors dodge security scrutiny. Plus, much more around the Group in Europe, Africa, elsewhere…
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Weekly BriefingsVodafonewatch Weekly: Della Valle kickstarts transformation agenda with deals, restructuring
Latest around Vodafone and its ecosystem, including: Vodafone’s Microsoft megadeal; Safaricom’s newest unicorn-scouting initiative; ‘aggressive’ Auto plans; plus Vantage Towers, EU maneuvers, India, North Africa, and New Year exec changes…
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PeopleAdey to lead Vodafone, Accenture shared services venture
_VOIS Group Director Gary Adey set to take the reins at new Commercial Shared Operations unit scheduled to launch in April 2024.
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Partnerships & AlliancesAccenture stakes €150m in Vodafone’s commercialised shared services future
Vodafone extends Accenture ties to tee up commercialisation of _VOIS, with the vendor taking an equity stake along with providing talent and automation support.
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Strategy & ChangeVodafone’s _VOIS sets transformation goals as identity develops in post-pandemic era
Transformation initiatives set to top the agenda after a period of focus on onboarding new talent in the midst of the COVID crisis.
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Vendor VoiceProdapt: Domain specialist service providers can help telcos go beyond opex reduction
Telcos should zoom out of their opex focus and pursue the top‑line improvement potential inherent in their networks with enterprise customers, believes Prodapt.
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Strategy & ChangeVodafone UK to ship customer care overseas
Portion of customer care operations set to be transferred to _VOIS Egypt and contact support specialist Webhelp in South Africa.
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Suppliers & SCM‘Data is everything’: Quantexa supports Vodafone CX revamp
Vodafone’s Chief Data Officer Miryem Salah says Quantexa partnership is underpinning customer experience transformation project in the UK.
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PremiumVodafone completes withdrawal from Hungary
4iG Group and Corvinus tie up the acquisition of Vodafone Hungary.
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PremiumVodafone closes in on Hungary exit
Telco agrees binding terms with consortium over sale of Vodafone Hungary.
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Partnerships & Alliances_VOIS backs Egypt’s ambition to be outsourcing hub
Vodafone’s shared services unit signs five-year cooperation agreement with Egyptian agency to provide “joint incentive programmes” for job creation.
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PremiumVodafone Q2 FY22-23 Spend: Della Valle looks for another billion behind sofa
Updated cost-cutting programme targets “€1bn+” in efficiencies over three years, although only net of inflation.
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OperationsNew _VOIS premises for the “Bride of the Mediterranean”
New space to provide 1,000 new jobs.
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PremiumVodafone Q4 FY21–22 Spend: capex splurge quietens
All quiet following significant capex increase in FY20–21.
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Operations_VOIS payback: Vodafone’s automation factory accelerates savings
Vodafone’s systems harmonisation drive said to be delivering growing impact.
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OperationsVodafone flags German shop closures
Recalibrating German business to axe portion of retail network amid declining footfall.