Vodafone Consumer – Page 3
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Strategy & ChangeVodafone kicks off European physical retail rejuvenation
New concept debuts in Romania as Vodafone looks to reinvigorate physical retail experience and boost customer interaction, but TelcoTitans TelcoX research questions whether CSP hearts are in bricks and mortar…
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Network & Infra1&1 picks up the pace on mobile network rollout, almost ‘fully functional’
German newcomer sees mobile network rollout finally accelerate despite delivery delays from main passive infra partner, and assures that mobile services remain scheduled for activation in December
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Strategy & ChangeSafaricom’s Mutiga: expect rapid device factory acceleration, regional expansion
CBSO speaks to TelcoTitans about the operator’s homegrown smartphone factory venture, saying it will hit capacity within a year, then expand product portfolio and market reach. Read more, incl. key driver not revenue, services tie-in…
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Products & ServicesVodafone Turkey gives TOBi a voice as automation drive continues
New feature intended to strengthen chatbot’s ease of use and minimise difference in customer experience between digital assistant and live representative.
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Strategy & ChangeVodafone UK to ship customer care overseas
Portion of customer care operations set to be transferred to _VOIS Egypt and contact support specialist Webhelp in South Africa.
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Strategy & ChangeTPG to cull brands as integration gives way to simplification
CEO Iñaki Berroeta announces multi-year simplification programme that aims to establish a “leaner, nimbler” TPG Telecom.
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B2BVodafone Turkey removes physical layer, embraces AI
Vodafone Business moves physical sales channels to digital medium in effort to improve CX in Turkey.
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Suppliers & SCM‘Data is everything’: Quantexa supports Vodafone CX revamp
Vodafone’s Chief Data Officer Miryem Salah says Quantexa partnership is underpinning customer experience transformation project in the UK.
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Partnerships & Alliances1&1–Vantage dispute rolls on despite Vodafone roaming deal
Dommermuth clear that national roaming deal with Vodafone not synonymous with clean break from O2 Germany.
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Partnerships & AlliancesVodafone deposes Telefónica as 1&1 roaming partner
Roaming agreement will provide 1&1 customers with nationwide 5G coverage from no later than October 2024.
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PremiumVodafone Q1 FY23-24 Spend: brand voice earns price hike reinvestment
Reinvestment kicks in for Vodafone after index‑linked price increases, benefitting marketing budgets.
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Financial & PerformanceVodafone FY22–23: Della Valle to bring Group “back to basics” with business-first approach
New CEO wants Group turnaround to build on existing strengths in B2B while fixing customer experience declines.
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Network & InfraThe end of an era as Vodafone UK details 3G sunset plans
Network will be switched off across the cities of Hull, London, and Oxford this June.
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PremiumVodafone unites roaming in latest synergy-hunting rejig
Sherif Bakir takes CEO spot at newly expanded Vodafone Roaming Services division.
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Vendor VoicePega: Bridging the Digital Skills Gap Faster with Low-Code
Operators are correctly pursuing digitalisation strategies, but continued siloing risks customers becoming “stuck” between teams or channels, warns Pega.
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PremiumVodafone renews Currys deal with focus on broadband
“Multi-year” extension sees Currys retain Vodafone as its ‘exclusive’ MNO partner.
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Public AffairsVodafone Ireland coughs up €2.1m customer refunds
Regulator enquiry leads to refunds for 74,271 customers.
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Partnerships & AlliancesVodafone gets Real on voice scam prevention
RealNetworks’ KONTXT software to be piloted for six months in Germany.
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Products & ServicesVodacom takes zero-rating international
ConnectU services launched in DRC, and readying for release in Lesotho, Mozambique, and Tanzania.
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PremiumVodafone sticks to TV guns despite subscriber declines
TV customer base in Germany fell by 309,000 in the past year.