Vodafone Consumer – Page 3
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Partnerships & AlliancesVodafone sees sales dip from international tie-ups
Revenue from Group’s Partner Markets federation falls back amid pandemic and footprint reduction. Vodafone’s flow of cash from Africa takes a drop following rework of M-PESA business.
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Innovation (R&D)Froment-Curtil highlights TOBi’s expanding role amid digital focus
TOBi now present in 15 Vodafone markets, although maturity of deployments varies. Aim is for TOBi to take over 100% of inbound conversations and limited sales transactions. Froment-Curtil sets out his stall as Group CCO.
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Vendor VoiceTeradata: Telcos can’t afford to wait on CX digitalisation
Telco investment in best-in-breed tools has embedded data silos that need to be opened to complete the customer picture in a data-driven environment. Recent financial sector experience demonstrates that focus on a holistic and cloud-enabled view of the customer, and not individual product lines, is an essential element of ...
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Enterprise (B2B)Safaricom upping B2B ante with new marketplace
Kenyan operator looking to connect better with small business requirements. Move furthers Safaricom’s “fintech-anchored” digital growth strategy.
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PremiumVodafone and Amdocs go again on CX improvement
Group-wide partner tapped to deliver CRM upgrade for Spanish OpCo. Tie-up marks an expansion of previous CX-oriented arrangement. Focus on helping facilitate Vodafone Spain’s “TechCo” transition and cost reductions.
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Strategy & ChangeElsewhere in Vodafone Group: Vodafone Business goes digital
Vodafone Business goes digital on customer experience; SD-WAN adoption hits bumps; telcos team up on handset eco-ratings.
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Suppliers & SCMNPS revival makes for happy shopping at Vodafone’s VPC
Digital transformation at Vodafone’s procurement unit said to have driven positive Net Promoter Scores for user experience. VPC says it is now faster, more efficient, and has “happy” purchase orders. Process mining and machine learning driving further efficiencies.
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Products & ServicesVodafone Italy’s GameNow goes live
Edge-based gaming platform was first announced in September 2019.
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Vendor VoiceTeradata: telco leaders must step up to seize data opportunity
Breaking down silos to seamlessly orchestrate data can deliver a virtuous circle of customer improvement and operational efficiency, presenting a springboard for a strategic reboot. In adopting tech sector business models, telcos have yet to fully grasp the value of their data assets, with coordination acting as a powerful ...
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Partnerships & AlliancesVantage Towers on alert as Drillisch appears on 5G radar
National roaming deal between Drillisch and Telefónica Deutschland paves way for 5G rollout by Germany’s would-be fourth MNO. Vodafone’s TowerCo spinout vies with Deutsche Funkturm and Telxius for Drillisch business. Ericsson sales veteran Peter Zehetner joins Vantage Towers as Managing Director in Germany.
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Partnerships & AlliancesVodafone NZ pivots to improve post-sale performance
Former Vodafone OpCo jumps on CX/digital transformation train in a big way, in bid to raise profitability. Quadruple IT stack legacy of time in Vodafone Group one area of inefficiency to be removed. Two of top team shuffled out amid commercial reset, including long-time Vodafone exec Antony Welton.
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PremiumPartner Markets: Vodafone’s scale-up substitute
Federation spanning 46 markets across the globe, with operators in New Zealand, Oman, and eastern Europe among recent adds.
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Financial & PerformanceGo-to-market stasis hits Talkmobile numbers
Vodafone UK’s in-house MVNO yet to report uplift from u-turn on customer acquisition and implementation of new platform.
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Partnerships & AlliancesVodafone bolsters Partner Markets federation with MTS renewal
Russian group flags extension to long-standing Partner Markets agreement. Existing relationship billed as fruitful, with eyes now on further “joint projects”.
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PremiumAmdocs extends its reach into Romania
Vodafone Romania to have deeper view of customer journeys in convergence drive. Amdocs continues to showcase its presence across the Group.
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OperationsTPG: no plans to drop Vodafone brand
Telco forced to clarify position on sub-brand strategy amid media speculation. Appointment of former Vodafone NZ exec to see refresh of brand strategy, with focus on driving better customer experience.
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Public AffairsVodafone takes political heat over customer complaints
Ministers scold eir and Vodafone Ireland for poor customer service during pandemic. Following meetings, outage disrupts VfIr data services.
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Vendor VoiceSalesforce Industries: bringing cloud Vlocity to telco CX
As the CRM giant sharpens its focus on telco transformation, Salesforce Industries highlights the need for operators to lose legacy baggage, embrace cultural change, and focus on collaboration to move at digital pace. Experience of acquisition Vlocity demonstrates three trends in telco transformation, from gradual evolution to enthusiastic adoption ...
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Partnerships & AlliancesVodafone resets consumer IoT business, targets new markets
Operator looking beyond its own OpCos to meet growth ambitions in the consumer IoT space. Group planning to go direct and indirect in new markets, including France and the USA. Seeking new partners.
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Network & InfrastructureVodafone in “no rush” to deploy XGS-PON
Cornaglia says GPON fibre architecture is “probably sufficient” to meet bandwidth needs until 2025. Executive sees some promise in TWDM-PON technologies in longer term, but high costs and system instability causes for concern.