All Thought Leadership articles
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EventwatchDTW26: How two TM Forum Catalysts hope to tidy telcos’ AI model muddle
Up till now, many telco deployments of AI agents have been loosely coordinated and delivered mere ‘bolt-on’ point solutions for isolated use-cases. Two TM Forum projects driven by the likes of Telstra, DT, Jio, and Vodafone aim to bring some order to the chaos by creating frameworks for model consumption and agent governance.
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Network & InfraThe quest for autonomy: how agentic AI can deliver real ROI — new report
Research provides telcos with a pathway to delivering real value from agentic AI, featuring Tier 1 use cases and recommendations to help bridge “the autonomy chasm” to reduce operating costs, improve service reliability, and increase network agility.
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Strategy & ChangeCapita: rewired for agentic AI, and inviting telcos onboard
Interview: With hyperscaler alumni now at the helm and Snowflake Intelligence embedded in its AI Catalyst Stack, Capita is betting that agentic will redraw the economics of the contact centre. Chief AI & Product Officer Sameer Vuyyuru explains why telcos should be watching closely.
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EventwatchDTW Ignite 2026: Video Interview with TM Forum’s Guy Lupo
TelcoTitans’ Matt Leary interviews Guy Lupo, EVP AI & Data at TM Forum, ahead of this year’s DTW Ignite 2026 event.
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EventwatchDTW Ignite 2026: Video Interview with TM Forum’s Andy Tiller
TelcoTitans’ Matt Leary interviews Andy Tiller, EVP Products & Services at TM Forum, ahead of this year’s DTW Ignite 2026 event.
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Strategy & ChangeFrom danger zone to digital powerhouse: Kearney maps Europe’s path to telecom recovery
Analysis: Europe’s telecoms sector has built extensively but failed to monetise, risking stagnation without urgent structural intervention. Kearney’s comprehensive diagnostic guides on how regionalisation, network resilience, strategic private finance partnerships, and other remedies can revitalise the sector’s finances and the continent’s digital economy.
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Network & InfraGamma’s Edge Migrate: turning the UK’s PSTN switch-off into a strategic channel opportunity
Interview: As of February 2027, PSTN will be no more in the UK, but there remain millions of legacy connections. Gamma has deployed its Edge Migrate service to help partners convert a foreboding migration challenge into an enhanced upsell opportunity for voice and security. Learn more…
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Network & InfraThe network autonomy dividend (when telcos replace tech milestones with business outcomes)
Are theoretical autonomy frameworks distracting telcos from real business results? Vodafone, Elisa, Telenor and Mavenir leaders are shifting the industry narrative from operational efficiency to scalable, intent-based revenue generation…
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Network & InfraWe built the networks. Now we must teach them to think.
The operating model that built today’s telecom networks is no longer sufficient: complexity has outpaced human execution. Celfocus’s Executive Chairman Luis Salvado believes that the industry must shift from application-driven to intelligence-defined systems — or risk being outpaced by hyperscalers already treating networks as orchestrated software.
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Network & InfraFrom flying blind to found revenue: digital twins ‘digitise the handshake’ of complex telecom infra
“Time kills deals”: senior infra figures from SBA, Vertical Bridge, Singtel‑owned NCS and digital‑twin specialist vHive argue that the next productivity unlock for cell towers lies in closing the reality gap between site and system — and that the first movers will dictate how the new order works…
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Strategy & ChangeAge of outcomes: Gamma empowering SPs with global expansion, portfolio diversification
As turn-of-the-decade markets mature, communications platform provider Gamma is charting a new course for its service provider partners, leveraging strategic expansion into Asia-Pacific and promoting portfolio diversification to differentiate and unlock new revenue streams.
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Strategy & ChangeVodafone Portugal playbook: transforming telecom payments from utility to strategic differentiator
Case study explores how Vodafone Portugal partnered CMAS to overhaul legacy back office infra with w2bill streamlining workflows, securing sovereign data, accelerating time-to-market, and driving a thousandfold increase in monthly digital transactions.
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Products & ServicesVoice gets an AI makeover: DT and Telefónica chart the course from AI-integrated to AI-native
MWC26: AI is ‘making voice sexy again’, according to Deutsche Telekom and Telefónica, speaking on a Mavenir-hosted panel exploring how the transition to AI-driven networks unlocks new monetisation opportunities, drives hyper-customisation, and paves the way for autonomous, agentic telco operations.
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WebinarIntelligent Infrastructure: How to build smarter, sustainable networks - Watch Now
In this webinar, telco leaders from Snowflake and SAP discuss how next-generation networks, AI-driven automation, cloud and edge computing, and open architectures are redefining connectivity—shifting it from a cost centre to a strategic source of value.
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InterviewBattle scars and skin in the game: VOIS breaks out from Vodafone’s captive shared services
Deep dive: by stepping out of the shadow, the once-captive telco shared services business is rewriting the playbook for commercial enterprise ‘shared intelligence’ as a standalone powerhouse. With Accenture on side, and tapping Vodafone Business and others for go-to-market, leaders Gary Adey and Chris Meads tell TelcoTitans that VOIS is an increasingly ‘big lever’ for its parent to pull…
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Strategy & ChangeTOTEM CEO highlights 100-client milestone: ‘the priority is to continue growing’
Interview: Still less than five years’ old, Orange tower spinout TOTEM has ample opportunity to drive expansion in existing markets through client diversification and tenancy growth, affirms Chief Executive Emmanuel Rochas. After taking over at the business in mid-2025, he is maintaining focus on customer acquisition, digitisation of internal systems, and execution on several infra build projects at high-profile city venues.
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Network & InfraNetwork operators warned: kickstart automation now or risk devaluation
Amid intensifying market consolidation, network operators can ill afford to be found delaying automation. A new white paper from FNT Software and Inmanta argues for an incremental strategy, coupling unified inventory with intent-based orchestration. Discover how BICS and Freedom Fibre leverage this ‘living model’ to slash operational costs and accelerate time-to-market…
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Network & InfraFrom defence to attack: CSG’s blueprint for telco AI transformation
Interview: Telcos risk losing to nimbler rivals unless they accelerate AI readiness. CSG argues that operators must simplify legacy customer systems, speed service innovation, and nurture scalable ecosystems — or face losing strategically vital B2B growth opportunities whilst defending declining legacy markets. Learn more…
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Network & InfraBITÉ and brown-iposs: bridging the confidence gap for Level 5 RAN automation
Mobile network autonomy need no longer be framed as science fiction, but as an engineering discipline: validate inputs, expose decision logic, and quantify impact before changing the network. Baltic mobile group BITÉ’s RAN field test of brown‑iposs’s CARAT offers an instructive lens on what it really takes to operationalise Level 5 ambitions…
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White PaperBridging the gap to Level 4: why network autonomy needs a digital double
Best practice: Is your network strategy missing its digital double? Celfocus posits that true autonomy relies on establishing a comprehensive digital twin framework. Read how integrating physical and virtual layers provides the visibility needed to reduce energy usage, streamline OSS tools, and accelerate the path to TM Forum’s Level 4 and beyond…