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Telefónicawatch

Colombia: IBM and Telefónica collaborate on automation

Telefónicawatch2019-06-12T00:00:00

Robot Tomy Chatbot

Source: Michele M. F. / Flickr CC BY-SA 2.0 - Tomy Chatbot - image may be cropped, otherwise derivative

As Telefónica builds momentum on the use of bots within an automated network environment, IBM is providing technology and support to migrate customer management processes to bot-based systems. Telefónica Colombia centre of excellence on automation collaborating with KPMG on ongoing developments.

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