Colombia: IBM and Telefónica collaborate on automation
As Telefónica builds momentum on the use of bots within an automated network environment, IBM is providing technology and support to migrate customer management processes to bot-based systems. Telefónica Colombia centre of excellence on automation collaborating with KPMG on ongoing developments.
This is Premium, Corporate Member content
Already a member? Sign in here, or contact us to check if your company has corporate access.
Become a TelcoTitans Corporate Member
Get full access to the telco content and community that matters to you.
Corporate membership includes:
- Full, unrestricted premium access to the Telco channel(s) and Digital Reports of your choice
- Access to exclusive and breaking Telco content
- Personalised newsletter alerts focused on your areas of interest
- Dedicated Account Manager and access to ABM support
“Not just facts but informed opinion that helps me have meaningful conversations with the customer” – Account Director, Cisco.
Telco employee?
Telco employees get full access. If you are a telco employee, make sure you have registered with your telco email address.