Colombia: IBM and Telefónica collaborate on automation

Robot

Source: Michele M. F. / Flickr CC BY-SA 2.0

As Telefónica builds momentum on the use of bots within an automated network environment, IBM is providing technology and support to migrate customer management processes to bot-based systems. Telefónica Colombia centre of excellence on automation collaborating with KPMG on ongoing developments.

This is Premium, Corporate Member content

Already a member? Sign in here, or contact us to check if your company has corporate access.

TelcoTitans multi-device access

Become a TelcoTitans Corporate Member

Get full access to the telco content and community that matters to you.

Corporate membership includes:

  • Full, unrestricted premium access to the Telco channel(s) and Digital Reports of your choice
  • Access to exclusive and breaking Telco content
  • Personalised newsletter alerts focused on your areas of interest
  • Dedicated Account Manager and access to ABM support

“Not just facts but informed opinion that helps me have meaningful conversations with the customer” – Account Director, Cisco.

Telco employee?

Telco employees get full access. If you are a telco employee, make sure you have registered with your telco email address.

Amend your details here.