Interviews

Capita: rewired for agentic AI, and inviting telcos onboard

With hyperscaler alumni now at the helm and Snowflake Intelligence embedded in its AI Catalyst Stack, Capita is betting that agentic will redraw the economics of the contact centre. Its Chief AI & Product Officer explains why telcos should be watching closely.

nexfibre’s Datta: ‘corner shop fibre’ is dead, the UK needs an infra megamart

Interview: proposed £2bn acquisition of Netomnia is sparking fierce debate across the UK broadband sector. With industry heavyweights trading blows over duopoly fears and infrastructure overlap, discover why CEO Rajiv Datta believes this consolidation is crucial to challenging Openreach.

Mobile money hits maturity as telcos tap into accelerating usage

In-depth: More than $2tn flowed through mobile money wallets worldwide in 2025, with Africa’s telcos taking a piece of the pie. Safaricom’s flagship M-PESA and MNT’s MoMo continue to dominate, but momentum is being built in new areas as spending habits change and adoption rises…

D2D satellite connections up nearly 25%, but mobile customer adoption stays low

Report shows global D2D connections are rising but adoption remains niche, with less than 1% of mobile users in most markets using satellite‑to‑phone services and attempts to monetise services may be having an impact.

Chelot: wholesale scale is ‘mission impossible’ without nexfibre-Netomnia deal

Interview: “I have a wholesale platform, but I have no wholesale customers”. Jeremy Chelot’s Netomnia hit a structural ceiling, with bowing out the only way to progress the Openreach challenge. Firing back at nexfibre deal critics, he asks for alternatives to his Plan B, deeming consolidation the best route and reflecting on the challenge of leading a business through a sale.

Irrational and anti-competitive: CityFibre CEO urges CMA scrutiny of nexfibre-Netomnia-VM O2 consolidation play

Exclusive: In his first interview as CEO, Simon Holden unpacks Ofcom’s TAR framework and why the Competition and Markets Authority must intervene in the contentious £2bn nexfibre–Netomnia merger to protect infrastructure competition and prevent re-emergence of duopoly stagnation.

Helios CFO on tower group’s people-powered growth plan

Interview: Helios Towers’ finance chief Manjit Dhillon has long-term confidence in the outlook for MEA’s mobile industry as it gains lift from demographic and commercial tailwinds.

CEO interview: Sateliot eyes piece of European defence pie

Spanish satellite IoT player discussing defence projects with three European governments. Speaking to TelcoTitans, Sateliot CEO Jaume Sanpera highlights other markets of interest, and a possible role for the satco in the EU-backed IRIS² scheme…

Battle scars and skin in the game: VOIS breaks out from Vodafone’s captive shared services

Deep dive: by stepping out of the shadow, the once-captive telco shared services business is rewriting the playbook for commercial enterprise ‘shared intelligence’ as a standalone powerhouse. With Accenture on side, and tapping Vodafone Business and others for go-to-market, leaders Gary Adey and Chris Meads tell TelcoTitans that VOIS is an increasingly ‘big lever’ for its parent to pull…

VIRTUS bets on tier-two Europe in ‘speculative’ data centre expansion

Interview: Macquarie-backed operator VIRTUS Data Centres is accelerating its European ambitions with a speculative build model, targeting tier‑two metros to stay ahead of hyperscaler demand and replicate a tried-and-true campus model. Business Development VP Christina Mertens talks ambition, strategy, and investor backing…

From defence to attack: CSG’s blueprint for telco AI transformation

Interview: Telcos risk losing to nimbler rivals unless they accelerate AI readiness. CSG argues that operators must simplify legacy customer systems, speed service innovation, and nurture scalable ecosystems — or face losing strategically vital B2B growth opportunities whilst defending declining legacy markets. Learn more…

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Executive Interviews