Operations & Transformation – Page 3
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Network & InfraWe built the networks. Now we must teach them to think.
The operating model that built today’s telecom networks is no longer sufficient: complexity has outpaced human execution. Celfocus’s Executive Chairman Luis Salvado believes that the industry must shift from application-driven to intelligence-defined systems — or risk being outpaced by hyperscalers already treating networks as orchestrated software.
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OperationsDT and ISS ‘move on’ after settling €80m outsourcing row
DT irons out differences with facilities management supplier ISS, agreeing to settle multi-year dispute and sign up for a contract extension.
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Network & InfraFrom flying blind to found revenue: digital twins ‘digitise the handshake’ of complex telecom infra
“Time kills deals”: senior infra figures from SBA, Vertical Bridge, Singtel‑owned NCS and digital‑twin specialist vHive argue that the next productivity unlock for cell towers lies in closing the reality gap between site and system — and that the first movers will dictate how the new order works…
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Partnerships & AlliancesBT Business launches AIOps offensive with Accenture
Telco fires starting gun on ‘multi-year’ programme with longstanding IT partner, seeking to overhaul business processes and develop new AI-powered enterprise products. Pair aiming to build on BT’s prior work in AIOps to deliver improved resilience and new capabilities, both internally and externally…
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OperationsVodafone adds to Amdocs tie-in with Irish network planning upgrade
Contract extends deeper into Europe via network inventory modernisation rollout, part of a broader push to streamline Vodafone network operations across the footprint.
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Network & InfraDeutsche Telekom steps up Europe NatCo integration
Chief Financial Officer Christian Illek says DT is getting “hands on” with its network of European businesses, in an effort to extract more efficiencies from its regional scale. Targets for ‘harmonisation’ include procurement, network roadmaps, and infrastructure assets. But full centralisation is off the agenda…
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Network & InfraTelco cloud blueprint: DT’s HTC takes control of network stack, sets terms for vendors
Deep dive: after quietly rebuilding its network core from the ground up on its own terms, Deutsche Telekom is now asking the rest of the industry to follow its Horizontal TelCo Cloud lead. But with rivals pursuing their own visions, the question of who truly leads the field is far from settled.
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PeoplewatchDT poaches Allianz exec to lead domestic IT refit
Operator snags insurance giant’s Head of Global Enterprise & IT Architecture to lead high pressure, AI-infused transformation efforts at its German business…
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OperationsOpenreach onboards AI agents in bid to cut missed appointments
Customer service lead Chris Herbert talks up ‘unified, proactive, AI-powered’ customer engagement strategy, underpinned by NiCE agents.
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Financial & PerformanceTelefónica FY25 guidance: cutting towards growth
Telefónica’s progress on spend efficiency enables execs to lay out a faster-than-anticipated uptick in free cash flow during FY26…
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Financial & PerformanceTelefónica FY25 spend: Group eyes ‘big year’ on savings
With building blocks now in place for much of Telefónica’s multi-billion-euro ‘totex’ reduction plan, execs promise ‘significant’ progress on savings drive in FY26…
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OperationsVirgin Media O2 targets office costs with outsourcing deal
Operator gives facilities outsourcing partner ISS some firm cost saving targets to deliver, in return for two-year contract renewal and expansion.
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InterviewBattle scars and skin in the game: VOIS breaks out from Vodafone’s captive shared services
Deep dive: by stepping out of the shadow, the once-captive telco shared services business is rewriting the playbook for commercial enterprise ‘shared intelligence’ as a standalone powerhouse. With Accenture on side, and tapping Vodafone Business and others for go-to-market, leaders Gary Adey and Chris Meads tell TelcoTitans that VOIS is an increasingly ‘big lever’ for its parent to pull…
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Strategy & ChangeVIRTUS bets on tier-two Europe in ‘speculative’ data centre expansion
Interview: Macquarie-backed operator VIRTUS Data Centres is accelerating its European ambitions with a speculative build model, targeting tier‑two metros to stay ahead of hyperscaler demand and replicate a tried-and-true campus model. Business Development VP Christina Mertens talks ambition, strategy, and investor backing…
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Financial & PerformanceAmerican Tower to bring US savvy (and clout) to European ops, to drive margin
US wireless infra giant looking to globalise American best practices and buying power across its international operations, in pursuit of new FY30 margin goal. Areas being targeted for savings include land, internal tech, supplier spend, and site maintenance.
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Strategy & ChangeOrange’s AI supremo Steve Jarrett: ‘There’s no magic, it’s just doing our job’
Steve Jarrett, Orange’s Chief AI Officer, talks through how the operator is going to execute — and validate — the value gains it is targeting, as part of new Trust the Future strategy. Key challenges revolve around culture, data governance, and agent development and management, he says.
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EventsThe Future of AI in Telecom: Event-Driven Data, OSS/BSS Transformation & Sovereign AI
The Data-Driven Telco Summit 2026 — Panel Discussion 4 video: An AI agent that wouldn’t stop deleting emails. A CTO’s warning on ‘semantic debt.’ And an honest admission that the tech is ready but the business model might not be. The summit’s closing panel.
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Network & InfraNetwork operators warned: kickstart automation now or risk devaluation
Amid intensifying market consolidation, network operators can ill afford to be found delaying automation. A new white paper from FNT Software and Inmanta argues for an incremental strategy, coupling unified inventory with intent-based orchestration. Discover how BICS and Freedom Fibre leverage this ‘living model’ to slash operational costs and accelerate time-to-market…
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OperationsDT beats European peers to reach net zero operations
DT becomes first major European telco to achieve net zero within its international operations and direct energy purchasing, turns attention to slashing carbon emissions across its supply chain.
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Network & InfraFrom defence to attack: CSG’s blueprint for telco AI transformation
Interview: Telcos risk losing to nimbler rivals unless they accelerate AI readiness. CSG argues that operators must simplify legacy customer systems, speed service innovation, and nurture scalable ecosystems — or face losing strategically vital B2B growth opportunities whilst defending declining legacy markets. Learn more…