Union slams Capita’s offshoring plans for Virgin Media O2 contract
Contact centre provider Capita has sparked outrage at the Communication Workers Union over plans to move 150 jobs that support Virgin Media O2 from the UK to South Africa.
This article includes:
- Organisations: Capita; Communication Workers Union (CWU); iD Mobile; Ofcom; Tesco Mobile; Three UK; Virgin Media O2 (VM O2).
- Geographies: Africa; Asia-Pacific; India; Philippines; South Africa; United Kingdom (UK).
- People: Tracey Fussey; Adolfo Hernandez; Lutz Schüler.
- Themes: Artificial intelligence (AI); Call centres; Commercial initiatives; Compliance; Contact centres; Customer experience (CX); Customer service; Digital tools; Fixed-line services; Growth strategy; Investments; IT; Job cuts; Mergers and acquisitions (M&A); Offshoring; Outsourcing; Pay rises; Payment management; Redundancies; Service transformation; Strategy; System upgrades; Telesales.
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