- Telco Insight
- Digital Infra
- People
- Strategy
- Network & Digital
- Eventwatch
- Geographic
- Industry Voice
vHive CEO interview: digital twins now ‘single source of truth’ for MNO infra
T-Systems’ Jonczak revs AI engine for position as “trusted powerhouse” in Europe and beyond
BT Active Intelligence: Solving customer problems through mobility insights
The single source of truth: how TowerCos and MNOs are mastering digital twins
- Telcowatch Premium
- TelcoX EMEA Leadership & Performance Study
Union slams Capita’s offshoring plans for Virgin Media O2 contract
Contact centre provider Capita has sparked outrage at the Communication Workers Union over plans to move 150 jobs that support Virgin Media O2 from the UK to South Africa.
This article includes:
- Organisations: Capita; Communication Workers Union (CWU); iD Mobile; Ofcom; Tesco Mobile; Three UK; Virgin Media O2 (VM O2).
- Geographies: Africa; Asia-Pacific; India; Philippines; South Africa; United Kingdom (UK).
- People: Tracey Fussey; Adolfo Hernandez; Lutz Schüler.
- Themes: Artificial intelligence (AI); Call centres; Commercial initiatives; Compliance; Contact centres; Customer experience (CX); Customer service; Digital tools; Fixed-line services; Growth strategy; Investments; IT; Job cuts; Mergers and acquisitions (M&A); Offshoring; Outsourcing; Pay rises; Payment management; Redundancies; Service transformation; Strategy; System upgrades; Telesales.
Register for free to continue reading this article
Join the TelcoTitans community and continue reading this article
By registering for a free account, you will get immediate access to the rest of this article, plus:
- Enhanced access to TelcoTitans with three free article views per month
- TelcoTitans Daily and Weekly newsletter briefings
“The detail is very good. Better than we get internally.” – GM, Vodafone OpCo
Want full access to TelcoTitans content? Check out our subscription options.