All Marc Allera articles
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Public Affairs
Forget the jargon and give customers what they really want — BT digital chief
DTW24 – Ignite: Kevin Lee, Chief Digital Officer at BT Consumer, shared how the operator’s API-first, platform approach will help it keep up with fast-changing demands from consumers.
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Weekly Briefings
BTwatch Weekly: Kirkby earns Slim’s approval; Mehta ratchets transformation agenda
Latest from BT and its ecosystem, including Slim-affiliated investment and Kirkby priorities for asset monetisation. At DTW24, BT execs promoting transformation progress and shift to ‘platform thinking’ — also developments in innovation productivity, autonomous networks, quantum internet, ServiceNow integration, more…
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Strategy & Change
Allera, Mehta team up to bridge BT’s digital divide, drive ‘platform-thinking’
DTW24 – Ignite: Chief Digital & Innovation Officer Harmeen Mehta joined on-stage by Consumer CEO Marc Allera to hype transformation advances as Digital overhaul impacts EE platform-building.
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Weekly Briefings
BTwatch Weekly: policy in focus as BT execs make the General Election rounds
Latest from BT and its ecosystem, including discussions of a political nature from a handful of senior Group leaders in the build up to the UK’s General Election. The future of TV, planning policy for network expansion, and the need for pro-innovation and investment changes all earned a mention…
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Weekly Briefings
BTwatch Weekly: Kirkby sets agenda as Group targets simpler, leaner, better
In-depth analysis of BT’s FY23−24 results, including the vision cast by CEO Allison Kirkby in her first full-year earnings call. Tweaks made to Group shape will redraw Business boundaries and target the division that has caused significant headaches in recent years. Consumer and Openreach are turning a corner, with the hard graft of the past few FYs soon to be leveraged and monetised. Developments elsewhere include: another delay to the all-IP landline migration; an Openreach executive exit; self-powered base stations; and a multimillion-pound fine from Ofcom…
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Financial & Performance
New EE must wait five years to be rid of Old BT
New CEO Allison Kirkby re-confirms Jansen/Allera New EE strategy, but BT brand to limp on in Consumer at least until PSTN shutdown, with Plusnet retained as broadband b-brand. ARPU is up, but multiplay elusive as ever, subscribers still being lost, still far from walking the talk. Read more…
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Consumer (B2C)
BT delays Digital Voice switchover, revamps all-IP rollout plan
BT needs more time to complete the switch to digital landlines but hopes Digital Voice customer conversions will go hand-in-hand with full-fibre upgrades.
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People
BT Peoplewatch: as Kirkby ups the transformational ante, ex-CEO Patterson goes boardroom ‘goliath’
40+ senior/strategic appointments across BT Group, including: new CEO Allison Kirkby making mark with more transformation-focused imports; ex-CEO Gavin Patterson makes it boardroom berth number-eight; and major changes at revamped BT Business. Fibre build remains priority at Openreach, while Consumer beds in fresh device and marketing leadership. Read more…
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Weekly Briefings
BTwatch Weekly: Watson calls for discipline, Openreach eyes fibre mega-contracts
Latest from BT and its ecosystem as CSNO Howard Watson calls for patient investors and looks ahead to rewards at the end of the networks upgrade tunnel; Openreach licks lips at prospect of Project Gigabit mega-contracts; and more SRN updates as EE charges on…
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Weekly Briefings
BTwatch Weekly: Allera hunts relevance, networks evolve, iconic Tower falls
Latest from BT and its ecosystem as MWC takes hold of the industry and Consumer chief Marc Allera takes advantage to lay out plans for EE relevance, resonance; back home BT checks out of Tower and flicks NB-IoT switch; more from Digital, Networks, Openreach, elsewhere…
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Consumer (B2C)
BT’s Marc Allera: putting relationships first as operators strive for ‘resonance and relevance’
MWC: BT Consumer CEO lays out focus on building a “relevant” EE brand that prioritises connectivity-adjacent services, before leveraging BT’s network strengths once relationships are built.
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Weekly Briefings
BTwatch Weekly: UK fibre competitors hit out with renewed vigour; what was in Allera’s CEO pitch?
Latest from BT and its ecosystem as competitors ramp up ambitions and investment challenge to Openreach fibre incumbency pretensions; Consumer boss Marc Allera backs Kirkby mandate (but what would he do “really quite interesting” if made CEO?); more…
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People
BT Consumer's Allera backs Kirkby after missing out on top job
Consumer CEO suggests he had plans to “do something really quite interesting” had he been picked for the Group’s top job, but backs Kirkby to bring telco nous to the role.
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Weekly Briefings
BTwatch Weekly: Jansen tenure closes out with network wins, pricing changes
Latest around BT and its ecosystem, with new CEO Allison Kirkby in the wings and Starlink in constellation test-mode, plus: quantum radio ambitions; CWU scrutinising BT Fleet TUPE obligations; Better Workplace in final phase; and more…
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Consumer (B2C)
Inflation-linked pricing: BT drops policy ahead of expected Ofcom clampdown
Four years after he introduced CPI+ pricing to improve transparency, Marc Allera scraps the model in favour of ‘pounds and pence’ clarity.
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M&A
BT eyes musicMagpie: flailing gadget marketplace offers circular economy, consumer tech boost
musicMagpie confirms “very early” talks with BT and private equity partner Aurelius as operator seeks to spin up circular economy credentials, stretch into consumer retail via New EE.
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Financial & Performance
H1 FY23–24: BT Consumer convergence dreams yet to manifest
Increase in Consumer broadband and mobile ARPU positioned as a key highlight for first half of the year, but more to be done on convergence — increasingly seen as a key focus for driving Consumer revenue growth.
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Products & Services
‘New EE’ partners Apple to elevate TV ambitions
EE TV service announced with Apple as collaborators, moving ‘New EE’ towards B2B2C goals.
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Strategy & Change
EE spreads its wings with open platform evolution
New platform placed front and centre of “landmark shift” for EE, with likes of consumer electronics, home security, and subscription management available on “open” basis.
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Strategy & Change
BT bats away backlash against all-IP switchover
Campaign group withdraws from Digital Voice Advisory Group, claims that it has been “hoodwinked” by BT over promises to safeguard older customers.