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VM O2 says AI and digital twin are solving fixed network faults faster

2026-05-18T07:45:00

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Source: Virgin Media O2

UK operator is reducing its fixed network back‑office workload and speeding fault resolution through automated decisioning, having revamped its data architecture to support quicker insight and action…

This article includes:

  • Themes: Artificial intelligence (AI); Automated decisioning; Closed‑loop automation; Customer experience; Data democratisation; Data governance; Data quality; Digital twin; Knowledge graph; Network assurance; Network complexity; Operational expenditure (opex); Root cause analysis.
  • Events: FutureNet World.
  • People: Luke Martin; Mike Thompson; Sam Fletcher‑Foote; Satishkumar Ponnuswamy; Sulaiman Khan.
  • Geographic: United Kingdom (UK).
  • Organisations: Google Cloud Platform (GCP); Liberty Global; Starlink; Virgin Media O2 (VM O2).

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